{"id":8336,"date":"2023-08-16T09:03:01","date_gmt":"2023-08-16T16:03:01","guid":{"rendered":"https:\/\/membermouse.com\/?post_type=ht_kb&#038;p=8336"},"modified":"2024-02-07T13:12:59","modified_gmt":"2024-02-07T18:12:59","slug":"fehlersuche-bei-clickbank","status":"publish","type":"ht_kb","link":"https:\/\/membermouse.com\/de\/docs\/troubleshooting-clickbank\/","title":{"rendered":"Fehlersuche bei Clickbank"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><a href=\"https:\/\/membermouse.com\/de\/plane\/\"><mark style=\"background-color:#8ed1fc\" class=\"has-inline-color\">PRO PLAN +<\/mark><\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Bei der Fehlersuche bei ClickBank oder wenn Sie generell Ihre ClickBank-Aktivit\u00e4ten in den Griff bekommen m\u00f6chten, bietet MemberMouse eine Ressource (ab&nbsp;<a rel=\"noreferrer noopener\" href=\"https:\/\/membermouse.com\/de\/docs\/2-2-9-versionshinweise\/-2-2-9-release\/\" target=\"_blank\">v2.2.9<\/a>&nbsp;und h\u00f6her) ist das ClickBank-IPN-Protokoll. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Das ClickBank-IPN-Protokoll registriert die Details der gesamten IPN-Kommunikation zwischen ClickBank und MemberMouse und kann zur Ansicht dieser Details sowie nach verschiedenen Kriterien sortiert werden. Dieser Artikel,&nbsp;<a rel=\"noreferrer noopener\" href=\"https:\/\/membermouse.com\/de\/docs\/verwendung-des-ipn-protokolls-von-clickbank\/\" target=\"_blank\">Verwendung des ClickBank-IPN-Protokolls<\/a>wird diese Funktion ausf\u00fchrlicher behandelt.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">In diesem Artikel geben wir Antworten auf die h\u00e4ufigsten Fragen, die Kunden bei der Integration mit ClickBank haben:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>I&#8217;ve had ClickBank and MemberMouse configured and it was working fine but now when a ClickBank customer joins us it&#8217;s not creating a new member anymore, so we&#8217;re having to do it manually. We get a Fatal Error from ClickBank.<br><\/li>\n\n\n\n<li>Ich erhalte einen Fehler, wenn ich versuche, die Liste der Websites von ClickBank abzurufen<br><\/li>\n\n\n\n<li>Ich erhalte eine Fehlermeldung, wenn ich auf die Schaltfl\u00e4che&nbsp;<em>ClickBank-Produkte konfigurieren<\/em>&nbsp;Taste<br><\/li>\n\n\n\n<li>I don&#8217;t see the&nbsp;<em>Bestellungen\/Fahrkarten schreiben<\/em>&nbsp;beim Einstellen der Berechtigungen f\u00fcr den Clerk-API-Schl\u00fcssel<br><\/li>\n\n\n\n<li>Mein ClickBank-Konto ist mit einem Hauptkonto verkn\u00fcpft, und ich muss einen Clerk-API-Schl\u00fcssel erstellen<br><\/li>\n\n\n\n<li>Purchases in ClickBank aren&#8217;t being registered in MemberMouse<br><\/li>\n\n\n\n<li>Ich muss einen ClickBank-Kauflink f\u00fcr meine MemberMouse-Website erstellen<br><\/li>\n\n\n\n<li>Wenn ein Kunde PayPal f\u00fcr die Bezahlung einer ClickBank-Bestellung verwendet, wird ein Konto mit der E-Mail-Adresse des PayPal-Kontos erstellt.<br><\/li>\n<\/ul>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h6 class=\"wp-block-heading\"><strong>F: Ich habe ClickBank und MemberMouse konfiguriert, und es hat gut funktioniert, aber jetzt wird kein neues Mitglied mehr angelegt, wenn sich ein ClickBank-Kunde bei uns anmeldet, sodass wir dies manuell tun m\u00fcssen. Wir erhalten einen Fatal Error von ClickBank.<\/strong><\/h6>\n\n\n\n<p class=\"wp-block-paragraph\">A: Dies kann auftreten, wenn Sie MemberMouse von einer Version vor 2.2.9 auf die neueste Version aktualisiert haben. Sobald Sie ein Upgrade durchgef\u00fchrt haben, m\u00fcssen Sie auch Ihre URL f\u00fcr Sofortbenachrichtigungen in ClickBank konfigurieren. Sie muss auf Version 7.0 eingestellt sein. Siehe die&nbsp;<a href=\"https:\/\/membermouse.com\/de\/docs\/konfigurieren-von-clickbank\/#configure-ipn-url\">Konfigurieren Sie die URL f\u00fcr die Sofortbenachrichtigung&nbsp;<\/a>&nbsp;Abschnitt in diesem Artikel f\u00fcr die genaue Position dieser Einstellung.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h6 class=\"wp-block-heading\"><strong>F: Wenn ich auf das Dropdown-Men\u00fc unter&nbsp;<em>Name des Standorts<\/em>&nbsp;um die Liste der Websites von ClickBank abzurufen, sehe ich diese Fehlermeldung:<\/strong><\/h6>\n\n\n\n<p class=\"wp-block-paragraph\">A: Damit MemberMouse die Liste der Websites von ClickBank abrufen kann, m\u00fcssen der Clerk-API-Schl\u00fcssel und der Entwickler-API-Schl\u00fcssel festgelegt und g\u00fcltig sein. Befolgen Sie die Schritte hier, um&nbsp;<a href=\"https:\/\/membermouse.com\/de\/docs\/konfigurieren-von-clickbank\/\">Ihre Clerk- und Entwickler-API-Schl\u00fcssel konfigurieren<\/a>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h6 class=\"wp-block-heading\"><strong>F: Wenn ich auf <em>ClickBank-Produkte konfigurieren<\/em>&nbsp;&nbsp;Ich sehe diese Fehlermeldung:<\/strong><br><br><img decoding=\"async\" class=\"wp-image-10530\" style=\"width: 250px;\" src=\"https:\/\/storage.googleapis.com\/wpgcbucket\/wp\/2023\/09\/1621bfe8-154155.png\" alt=\"\"><br><br><\/h6>\n\n\n\n<p class=\"wp-block-paragraph\">A: Es gibt zwei Gr\u00fcnde, warum dies der Fall sein k\u00f6nnte. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Damit MemberMouse die Liste der Produkte von ClickBank abrufen kann, m\u00fcssen zun\u00e4chst der Clerk-API-Schl\u00fcssel und der Entwickler-API-Schl\u00fcssel festgelegt und g\u00fcltig sein. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Second, in order to retrieve the list of products, the Products API must be enabled for the Clerk API key you&#8217;re using. Follow the steps here to&nbsp;<a href=\"https:\/\/membermouse.com\/de\/docs\/konfigurieren-von-clickbank\/\">Ihre Clerk- und Entwickler-API-Schl\u00fcssel konfigurieren<\/a>&nbsp;und stellen Sie sicher, dass die f\u00fcr den Clerk-API-Schl\u00fcssel erteilten Berechtigungen damit \u00fcbereinstimmen:<br><br><img decoding=\"async\" class=\"wp-image-10531\" style=\"width: 450px;\" src=\"https:\/\/storage.googleapis.com\/wpgcbucket\/wp\/2023\/09\/94511f7c-154165.png\" alt=\"\"><br><br><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div style=\"height:9px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h6 class=\"wp-block-heading\"><strong>Q: When I&#8217;m configuring my Clerk API key permissions I don&#8217;t see the&nbsp;<em>Bestellungen\/Fahrkarten schreiben<\/em>&nbsp;Option. Ich sehe das so:<\/strong><br><br><img decoding=\"async\" class=\"wp-image-10532\" style=\"width: 450px;\" src=\"https:\/\/storage.googleapis.com\/wpgcbucket\/wp\/2023\/09\/93ce825b-154162.png\" alt=\"\"><br><br><\/h6>\n\n\n\n<p class=\"wp-block-paragraph\">A: Bei ClickBank ben\u00f6tigen Sie ein Hauptkonto, um Tickets \u00fcber die API erstellen zu k\u00f6nnen. MemberMouse ben\u00f6tigt diese Berechtigungen, damit wir Stornierungs- und Erstattungsantr\u00e4ge stellen k\u00f6nnen. Lesen Sie diesen Artikel, um&nbsp;<a href=\"https:\/\/support.clickbank.com\/entries\/22802582-master-account\" target=\"_blank\" rel=\"noreferrer noopener\">Erfahren Sie mehr \u00fcber Master-Konten und wie man sie anlegt<\/a>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h6 class=\"wp-block-heading\"><strong>F: Meine ClickBank-Website ist mit einem Hauptkonto verkn\u00fcpft, und wenn ich meinen Clerk-API-Schl\u00fcssel abrufen m\u00f6chte, sehe ich Folgendes:<\/strong><br><br><img decoding=\"async\" class=\"wp-image-10533\" style=\"width: 400px;\" src=\"https:\/\/storage.googleapis.com\/wpgcbucket\/wp\/2023\/09\/91cbbd35-154455.png\" alt=\"\"><br><br><\/h6>\n\n\n\n<p class=\"wp-block-paragraph\">A: F\u00fchren Sie die folgenden Schritte aus, um einen Clerk-API-Schl\u00fcssel \u00fcber Ihr Hauptkonto zu erstellen:<\/p>\n\n\n\n<div style=\"height:5px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ol class=\"wp-block-list\">\n<li><a href=\"https:\/\/accounts.clickbank.com\/master\/login.html\" target=\"_blank\" rel=\"noreferrer noopener\">Melden Sie sich bei Ihrem ClickBank-Hauptkonto an<\/a>.<br><br><\/li>\n\n\n\n<li>Klicken Sie auf&nbsp;<em>Benutzer<\/em>&nbsp;im Hauptmen\u00fc.<br><br><\/li>\n\n\n\n<li>Klicken Sie auf das&nbsp;<em>Neuen Benutzer anlegen <\/em>Schaltfl\u00e4che in der oberen rechten Ecke.<br><br><\/li>\n\n\n\n<li>Auf der n\u00e4chsten Seite aktivieren Sie das Kontrollk\u00e4stchen neben&nbsp;<em>Ist dies ein reiner API-Benutzer?<\/em>. <br><br><img decoding=\"async\" class=\"wp-image-10534\" style=\"width: 300px;\" src=\"https:\/\/storage.googleapis.com\/wpgcbucket\/wp\/2023\/09\/73ade217-154465.png\" alt=\"\"><br><br><\/li>\n\n\n\n<li>Geben Sie eine Beschreibung f\u00fcr das Benutzerkonto ein. <br><br><\/li>\n\n\n\n<li>Klicken Sie auf die <em>Speichern Sie<\/em>&nbsp;Taste.<br><br><\/li>\n\n\n\n<li>Aktivieren Sie auf der folgenden Seite die Kontrollk\u00e4stchen f\u00fcr&nbsp;<em>Bestellung\/Tickets API Lesen\/Schreiben<\/em>&nbsp;und&nbsp;<em>Produkte API<\/em>&nbsp;f\u00fcr das entsprechende ClickBank-Konto. <br><br><img decoding=\"async\" class=\"wp-image-10535\" style=\"width: 550px;\" src=\"https:\/\/storage.googleapis.com\/wpgcbucket\/wp\/2023\/09\/5cb18898-154460.png\" alt=\"\"><br><br><img decoding=\"async\" class=\"wp-image-10536\" style=\"width: 550px;\" src=\"https:\/\/storage.googleapis.com\/wpgcbucket\/wp\/2023\/09\/f5582027-154461.png\" alt=\"\"><br><br><\/li>\n\n\n\n<li>Kopieren Sie die&nbsp;<em>API-Schl\u00fcssel<\/em>&nbsp;und klicken auf das&nbsp;<em>Speichern Sie <\/em>Taste. <br><br><img decoding=\"async\" class=\"wp-image-10537\" style=\"width: 450px;\" src=\"https:\/\/storage.googleapis.com\/wpgcbucket\/wp\/2023\/09\/6ab6ab33-154462.png\" alt=\"\"><br><br><\/li>\n\n\n\n<li> Rufen Sie das ClickBank-Konfigurationsformular in MemberMouse auf und f\u00fcgen Sie den API-Schl\u00fcssel in das Feld&nbsp;<em>Angestellter API-Schl\u00fcssel<\/em>&nbsp;Feld und klicken Sie auf das Feld&nbsp;<em>Zahlungsarten speichern <\/em>Taste. <br><br><img decoding=\"async\" class=\"wp-image-10538\" style=\"width: 250px;\" src=\"https:\/\/storage.googleapis.com\/wpgcbucket\/wp\/2023\/09\/4ef13b11-154464.png\" alt=\"\"><br><br><\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h6 class=\"wp-block-heading\"><strong>F: Wenn ein Kunde einen Kauf in ClickBank t\u00e4tigt, wird nichts in MemberMouse registriert.<\/strong><\/h6>\n\n\n\n<p class=\"wp-block-paragraph\">A: This is most likely because the product that they&#8217;re purchasing in ClickBank isn&#8217;t mapped to a MemberMouse product. Double check that you&#8217;ve&nbsp;<a href=\"https:\/\/membermouse.com\/de\/docs\/konfigurieren-von-clickbank\/\">Ihre Produktzuordnungen korrekt einrichten<\/a>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div style=\"height:9px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h6 class=\"wp-block-heading\"><strong>F: Wie f\u00fcge ich einen ClickBank-Kauflink zu meiner Website hinzu?<\/strong><strong><\/strong><\/h6>\n\n\n\n<p class=\"wp-block-paragraph\">A. &nbsp;You can create a purchase link for your website by following ClickBank&#8217;s instructions here:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/support.clickbank.com\/entries\/22829862-Creating-a-Payment-Link\">https:\/\/support.clickbank.com\/entries\/22829862-Creating-a-Payment-Link<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h6 class=\"wp-block-heading\"><strong>F: Wenn ein Kunde PayPal zur Bezahlung einer ClickBank-Bestellung verwendet, wird ein Konto mit der E-Mail-Adresse des PayPal-Kontos erstellt.<\/strong><strong><\/strong><\/h6>\n\n\n\n<p class=\"wp-block-paragraph\">A. &nbsp;This behavior is result of how ClickBank handles the situation. Essentially, in the scenario where someone use PayPal to pay, ClickBank ultimately will use the email address the person paid with and ignore the email address entered in prior to going over to ClickBank. So by the time an IPN is sent to MemberMouse to inform it of a purchase there&#8217;s only one email address passed and it&#8217;s the email address the customer used to pay via PayPal.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">One workaround for this is to manually change the account email address in the Member Details. Note that this *breaks* the IPN link with ClickBank. Meaning any refund downstream won&#8217;t remove access to said product. So you have to track these refunds manually.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h6 class=\"wp-block-heading\"><strong>Q: <\/strong>Ich erhalte diesen Fehler, wenn ich versuche, meine Schl\u00fcssel von ClickBank in MemberMouse einzurichten: <span style=\"text-decoration: underline;\">Fehler beim Abrufen von ClickBank-Seiten: Der Zugriff wird verweigert.<\/span><\/h6>\n\n\n\n<p class=\"wp-block-paragraph\">A: Diese Fehlermeldung deutet darauf hin, dass ClickBank Ihrer Website den Zugriff auf Ihre Website-Liste verweigert. Der Fehler kann angezeigt werden, weil Ihre Schl\u00fcssel nicht korrekt sind, Ihr ClickBank-Konto noch nicht genehmigt wurde, Probleme mit Ihrem DNS bestehen oder ClickBank Ihre Website oder Ihren Server blockiert hat.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sie erhalten diese Meldung h\u00f6chstwahrscheinlich, wenn Sie keinen g\u00fcltigen Clerk-API-Schl\u00fcssel und Entwickler-API-Schl\u00fcssel haben.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The common issue with the key-based systems in Clickbank is that they don&#8217;t give you a one-click key copy. For example, you may have performed the setup instructions correctly, but you may have copied the period that comes after the key in the sentence or space before or after one of the other keys.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>","protected":false},"excerpt":{"rendered":"<p>PRO PLAN + Bei der Fehlersuche bei ClickBank oder wenn Sie generell Ihre ClickBank-Aktivit\u00e4ten in den Griff bekommen m\u00f6chten, bietet MemberMouse (ab Version 2.2.9) das ClickBank-IPN-Protokoll. Das...<\/p>","protected":false},"author":20918,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"ht-kb-category":[156],"ht-kb-tag":[],"class_list":["post-8336","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-clickbank"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 5.0.1.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"PRO PLAN + When troubleshooting ClickBank or generally wanting to get a handle on your ClickBank activity, one resource MemberMouse provides (as of v2.2.9 and above) is the ClickBank IPN Log. 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