{"id":8176,"date":"2023-08-15T13:18:51","date_gmt":"2023-08-15T20:18:51","guid":{"rendered":"https:\/\/membermouse.com\/?post_type=ht_kb&p=8176"},"modified":"2023-08-15T13:18:51","modified_gmt":"2023-08-15T20:18:51","slug":"herramienta-de-duplicacion-de-suscripciones","status":"publish","type":"ht_kb","link":"https:\/\/membermouse.com\/es\/docs\/duplicate-subscriptions-tool\/","title":{"rendered":"Herramienta de suscripciones duplicadas"},"content":{"rendered":"

Si tiene MemberMouse configurado para\u00a0permitir suscripciones duplicadas<\/a>, it’s possible that customers may accidentally sign up for the same subscription two or more times. <\/p>\n\n\n\n

La herramienta de suscripciones duplicadas muestra una lista completa de todos los miembros de su sistema que tienen suscripciones duplicadas asociadas a su cuenta y le permite cancelar las suscripciones duplicadas individualmente.<\/p>\n\n\n\n

Para acceder a la herramienta de duplicaci\u00f3n de suscripciones, desde el men\u00fa MemberMouse vaya a Ajustes generales<\/em> y, a continuaci\u00f3n, haga clic en el bot\u00f3n Suscripciones duplicadas<\/em> ficha.<\/p>\n\n\n\n

La siguiente captura de pantalla es un ejemplo del aspecto de la tabla de suscripciones duplicadas. <\/p>\n\n\n\n

Here you see a complete list of duplicate subscriptions in your system grouped by member account. Each row in the table represents a currently active subscription on the member’s account. Subscriptions are grouped by member for easy viewing. Consult the\u00a0Columnas de suscripci\u00f3n duplicadas<\/em>\u00a0para obtener m\u00e1s informaci\u00f3n.

\"\"<\/p>\n\n\n\n

<\/div>\n\n\n\n
Columnas de suscripci\u00f3n duplicadas<\/h5>\n\n\n\n
<\/div>\n\n\n\n
Nombre<\/strong><\/td>This is the customer’s full name.<\/td><\/tr>
Correo electr\u00f3nico<\/strong><\/td>This is the customer’s email. Clicking on the email address will take you to the transactions tab of the member details area so you can see more details about the transactions that have occurred on this customer’s account.<\/td><\/tr>
Pedido#<\/strong><\/td>Es el n\u00famero de pedido asociado a la suscripci\u00f3n.<\/td><\/tr>
Producto<\/strong><\/td>Es el nombre del producto de suscripci\u00f3n.<\/td><\/tr>
Fecha<\/strong><\/td>Es la fecha en la que se realiz\u00f3 el pedido del producto de suscripci\u00f3n.<\/td><\/tr>
Acci\u00f3n<\/strong>s<\/strong><\/td>Haga clic en el bot\u00f3n\u00a0Cancelar suscripciones<\/em>\u00a0para cancelar la suscripci\u00f3n.

Esto evitar\u00e1 que en el futuro se facture al cliente por esta suscripci\u00f3n.

If after you cancel a subscription, there’s only one active subscription left on the customer’s account for that particular subscription product, the customer won’t show up in the duplicate subscriptions view anymore because all duplicates have been canceled.

Nota:\u00a0<\/strong>While canceling duplicate subscriptions you may want to consult the customer’s transaction history to see if they should be issued any refunds. You can do this quickly by clicking on their email address.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
<\/div>","protected":false},"excerpt":{"rendered":"

Si tiene MemberMouse configurado para permitir suscripciones duplicadas, es posible que los clientes se suscriban accidentalmente a la misma suscripci\u00f3n dos o m\u00e1s veces. La herramienta de suscripciones duplicadas muestra un...<\/p>","protected":false},"author":21411,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"ht-kb-category":[195],"ht-kb-tag":[],"class_list":["post-8176","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-general-settings-articles"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t