{"id":8304,"date":"2023-08-16T02:52:25","date_gmt":"2023-08-16T09:52:25","guid":{"rendered":"https:\/\/membermouse.com\/?post_type=ht_kb&p=8304"},"modified":"2024-01-17T13:11:12","modified_gmt":"2024-01-17T18:11:12","slug":"gestion-automatizada-de-los-pagos-atrasados","status":"publish","type":"ht_kb","link":"https:\/\/membermouse.com\/es\/docs\/automated-overdue-payment-handling\/","title":{"rendered":"Gesti\u00f3n automatizada de los pagos atrasados"},"content":{"rendered":"

Uno de los aspectos m\u00e1s dif\u00edciles de gestionar un negocio de continuidad es descubrir y gestionar los pagos atrasados. Afortunadamente, MemberMouse puede encargarse de este proceso por usted y garantizar que solo los miembros que est\u00e9n al d\u00eda con sus pagos tendr\u00e1n acceso a su contenido protegido.<\/p>\n\n\n\n

NOTA:\u00a0<\/strong>With payment services that don’t support card-on-file functionality (i.e. PayPal, Authorize.net), MemberMouse has no control over the recurring billing process and\u00a0no<\/strong>\u00a0gestionar autom\u00e1ticamente los pagos atrasados. Cada procesador de pagos gestiona los pagos vencidos de forma diferente. El acceso a las cuentas asociadas en MemberMouse s\u00f3lo se actualizar\u00e1 una vez que la informaci\u00f3n de pago se actualice en PayPal o Authorize.net, ya sea por una refacturaci\u00f3n exitosa o despu\u00e9s de varios intentos fallidos.<\/em>Puede obtener m\u00e1s informaci\u00f3n leyendo\u00a0C\u00f3mo gestiona MemberMouse la facturaci\u00f3n peri\u00f3dica<\/a>.<\/p>\n\n\n\n

Here’s how it works:<\/p>\n\n\n\n

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  1. Depending on the payment method you’ve integrated with, when a rebill payment fails MemberMouse will be notified. When this happens MemberMouse will put the member’s access rights into overdue status which means that they will not be able to access any of the content that’s protected by the membership level or bundle that they missed a payment on, unless otherwise configured as noted here: Configurar derechos de acceso vencidos<\/a>.

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  2. Entonces el miembro ser\u00e1 autom\u00e1ticamente envi\u00f3 una notificaci\u00f3n de pago atrasado<\/a>. A default notification email is setup when MemberMouse is installed, but it’s completely customizable and can be modified to suit your needs. An important component of this email is informing the member that they can actualizar sus datos de facturaci\u00f3n directamente desde la p\u00e1gina Mi cuenta<\/a>.

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  3. After the member has updated their billing information and they’ve been billed for the missed payment, their access rights will automatically be reactivated and as a result they’ll be able to access all of the protected content again.

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  4. Depending on the payment method you’ve integrated with, MemberMouse will automatically attempt to rebill the customer a total of 3 times while in overdue status. The first attempt will occur 2 days after the initial attempt. The second attempt will occur 5 days after the initial attempt. The third attempt will occur 7 days after the initial attempt. If the final rebill attempt fails, MemberMouse will automatically cancel the member’s access rights, and they will have to purchase the subscription option again in order to regain access.

    (MM 3.0+)<\/mark><\/em> Este es el calendario y el n\u00famero de intentos por defecto. Sin embargo, a partir de MemberMouse 3.0 es posible personalizar el calendario de intentos de pago de las facturas vencidas. Visite     consulte nuestro art\u00edculo en Trucos y consejos<\/a> para m\u00e1s informaci\u00f3n sobre c\u00f3mo lograrlo.<\/li>\n<\/ol>","protected":false},"excerpt":{"rendered":"

    Uno de los aspectos m\u00e1s desafiantes de la gesti\u00f3n de un negocio de continuidad es descubrir y hacer frente a los pagos atrasados. Afortunadamente, MemberMouse puede encargarse de este proceso por usted y...<\/p>","protected":false},"author":21411,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"ht-kb-category":[163],"ht-kb-tag":[],"class_list":["post-8304","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-payment-basics"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t