{"id":1899,"date":"2017-10-03T06:00:56","date_gmt":"2017-10-03T13:00:56","guid":{"rendered":"https:\/\/membermouse.com\/?p=1899"},"modified":"2026-06-16T14:05:41","modified_gmt":"2026-06-16T18:05:41","slug":"5-formas-de-mantener-con-exito-su-negocio-de-afiliacion","status":"publish","type":"post","link":"https:\/\/membermouse.com\/es\/strategies\/5-ways-to-successfully-sustain-your-membership-business\/","title":{"rendered":"5 maneras de mantener con \u00e9xito su negocio de afiliaci\u00f3n"},"content":{"rendered":"Starting a membership or subscription business is great.\r\n\r\nIt\u2019s a move many businesses are making and will probably continue to make, because the <a href=\"https:\/\/www.entrepreneur.com\/article\/243573\" target=\"_blank\" rel=\"noopener noreferrer\">el modelo de afiliaci\u00f3n funciona<\/a>.\r\n\r\nBut keeping a membership business running over the course of a few years, on the other hand, isn\u2019t so great. In fact, it can be downright hard.\r\n\r\nSo how do you make sure that you keep growing over the course of a year, or two years, or five years?\r\n\r\nHere\u2019s are 5 ways to keep your members engaged for the long haul\u2026\r\n\r\n\n<h2>1. Se trata de tener un gran producto<\/h2>\r\nWhether you\u2019re a SaaS business or traditional commerce business (or somewhere in between), having something of value to offer is the key difference between a company that sustains long-term and one that burns out quickly.\r\n\r\nThat doesn\u2019t mean you need to cure cancer to be valuable, but your offering does need to answer a problem of <em>alg\u00fan tipo<\/em>.\r\n\r\n<img class=\"alignnone size-full wp-image-1905\" src=\"https:\/\/membermouse.com\/wp-content\/uploads\/2016\/09\/marketoonist01.jpg\" alt=\"marketoonist01\" width=\"933\" height=\"639\" \/>\r\n\r\nThat could be the answer to, \u201cHow do I build a website quickly?\u201d or even \u201cHow do I get healthy snacks without having to go shopping?\u201d The problem can be big or small, but it has to be a problem, and it has to target a certain market.\r\n\r\nThe reality is that you\u2019ll know within the first year whether or not your product is providing enough value to keep members or subscribers engaged.\r\n<h2>2. Se trata de retener<\/h2>\r\nAcquisition is extremely important, of course. If you don\u2019t have members, you can\u2019t keep members.\r\n\r\nBut if your product or service is providing something of value that people want, your goal is to make sure they use it on a consistent basis. We\u2019ve written before on the <a href=\"https:\/\/membermouse.com\/es\/afiliacion\/como-hacer-un-seguimiento-del-compromiso-de-los-afiliados-para-mejorar-los-indices-de-retencion\/\">importancia de la retenci\u00f3n<\/a> and reducing churn, but according to the latest statistics, more than two-thirds of service businesses in the last year experienced annual churn rates of 5% or higher.\r\n\r\nAdditionally, almost the same number saw an increase or no change in churn since the previous year, even though reports also show that more than half of the companies surveyed increased their spending on customer retention.\r\n\r\nThat means membership businesses are still losing customers in droves, despite focusing more on retention. So what\u2019s the key, here?\r\n<h2>3. Mantener la competitividad<\/h2>\r\nEs probable que cada vez que su afiliado o abonado reciba un aviso de renovaci\u00f3n, se haga las siguientes preguntas:\r\n<ul>\r\n \t<li>\u00bfRealmente uso esto?<\/li>\r\n \t<li>\u00bfObtengo valor con esto?<\/li>\r\n \t<li>\u00bfMerece la pena?<\/li>\r\n<\/ul>\r\nIf your product or service isn\u2019t something that\u2019s useable every month, that will inevitably cause higher churn rates and prevent you from being sustainable long term. You will have to constantly focus on getting new customers like a traditional commerce business.\r\n\r\nIf your product or service isn\u2019t providing value, you need to reevaluate the problem you\u2019re trying to solve (see point #1).\r\n\r\nIf your product or service isn\u2019t competitive enough \u2013 if it isn\u2019t \u201cworth it\u201d \u2013 then you\u2019ve already lost the battle. But what makes something worthwhile? That depends on who you ask.\r\n\r\nAccording to the latest <a href=\"https:\/\/blog.accessdevelopment.com\/2018-customer-loyalty-statistics#loyalty\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">estad\u00edsticas de fidelizaci\u00f3n de clientes<\/a>La comunicaci\u00f3n r\u00e1pida y directa sobre un pedido es el factor n\u00famero uno para ganarse la fidelidad de los Millennials y los Baby Boomers. La Generaci\u00f3n Z y los Millennials en particular son dif\u00edciles de complacer, ya que est\u00e1n de acuerdo en que tienen muchas opciones de d\u00f3nde comprar, por lo que una marca tambi\u00e9n debe mostrar <em>ellos<\/em> loyalty to earn their business.\r\n\r\nBasically, if you\u2019re not rewarding your customers competitively, your ideal market over the next 5-10 years will ignore you before you get a chance to get off the ground.\r\n<h2>4. Se trata de su equipo de ventas<\/h2>\r\nA lot of retention and value can be communicated through your sales team. However, an effective sales team has to understand that it\u2019s about more than just preventing cancellations \u2013 it\u2019s about providing a good experience.\r\n\r\nCustomer loyalty stats also show that 60% of U.S. consumers won\u2019t complete an intended purchase because of a poor customer service experience, and 47% of customers would take their business to a competitor within a day of experiencing poor customer service.\r\n\r\n<img class=\"alignnone size-full wp-image-1904\" src=\"https:\/\/membermouse.com\/wp-content\/uploads\/2016\/09\/marketing03.png\" alt=\"marketing03\" width=\"572\" height=\"417\" \/>\r\n\r\nCuando se trata de su equipo, debe plantearse las siguientes preguntas:\r\n<ul>\r\n \t<li>\u00bfSu equipo actual atiende a sus afiliados con puntualidad y eficacia?<\/li>\r\n \t<li>\u00bfSu equipo actual es capaz de satisfacer las necesidades de los afiliados?<\/li>\r\n \t<li>\u00bfA su equipo actual le apasiona lo que hace?<\/li>\r\n<\/ul>\r\nStopping someone from leaving is about more than getting their credit card and a \u201cyes.\u201d It\u2019s about getting them excited to keep using your product or service. If your team doesn\u2019t understand what\u2019s exciting about what you do, or they\u2019re not excited to sell, they\u2019re not going to further your cause.\r\n\r\nThis might mean taking a look at your current talent pool to see what\u2019s working and what\u2019s not. Your team should be able to recognize churn behaviors in your subscriber base, know the causes of churn, and be able to provide the right plan of action for each member to keep them coming back.\r\n<h2>5. Se trata de eficiencia operativa<\/h2>\r\nSustainable memberships are the result of companies that have sustainable operations.\r\n\r\nIf your production costs are higher than your income, you won\u2019t sustain your business long enough to worry about retention. If your team has a high turnover rate, you\u2019re more likely to have a high member churn rate. If you don\u2019t even have a team, you\u2019re probably in the wrong business.\r\n\r\nThe more efficient your business is on the backend, the better it will be for members on the front end. Efficient practices are key to success.\r\n\r\nThe best way to create operational efficiencies is to <a href=\"https:\/\/www.entrepreneur.com\/article\/247522\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">fomentar una cultura de empresa<\/a> que apoye a los miembros del equipo y promueva el crecimiento (v\u00e9ase #4), que utilice herramientas y otros recursos para impulsar la productividad y minimizar el estr\u00e9s, y que cuente con pr\u00e1cticas estrat\u00e9gicas para la retenci\u00f3n y la captaci\u00f3n.\r\n\r\n<img class=\"alignnone size-full wp-image-1906\" src=\"https:\/\/membermouse.com\/wp-content\/uploads\/2016\/09\/marketoonist02.jpg\" alt=\"marketoonist02\" width=\"1100\" height=\"788\" \/>\r\n\r\nThe key is to not leave things to chance. Make sure your operations are tight, your team is able to function, and everything is running smoothly before you focus on growth.\r\n\r\nAs they say, an inch of prevention is worth a pound of cure. In this case, an inch of operational efficiency is worth a pound of customer-service-related churn. (Though that doesn\u2019t roll off the tongue quite as well).\r\n\r\n\n<h2>Reflexiones finales<\/h2>\r\nHaving a membership business can be worth it if you do it right, but the keys to success lie in the usefulness of your product, the strength of your sales team, and the strategic planning of your operations.\r\n\r\nThe key is to make sure your internal operations are optimized so that you can focus your efforts on providing a great (and valuable) service to your members. Remember that retention is important, so develop a team that can meet their needs and provide solutions.\r\n\r\nAnd don\u2019t be afraid to play around with your pricing and offering to make it ideal for the members you actually <em>desea<\/em> durante un tiempo. Con el tiempo, su base de afiliados cambiar\u00e1, as\u00ed que aseg\u00farese de ser capaz de seguir siendo competitivo (sin dejar de ofrecer una atenci\u00f3n al cliente a la antigua usanza, por supuesto).","protected":false},"excerpt":{"rendered":"<p>Si quiere que su negocio de afiliaci\u00f3n o suscripci\u00f3n sobreviva durante el pr\u00f3ximo a\u00f1o (o m\u00e1s all\u00e1), esto es en lo que debe centrarse...<\/p>","protected":false},"author":10821,"featured_media":3132,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_strive_editorial_status":"not-started","_strive_copy_of":0,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_strive_checklists":"\"\"","_strive_active_checklist":"","_strive_post_notes":"","footnotes":""},"categories":[35],"tags":[66,53,102],"class_list":["post-1899","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-strategies","tag-business","tag-membership-business","tag-survival"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/membermouse.com\/es\/wp-json\/wp\/v2\/posts\/1899","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/membermouse.com\/es\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/membermouse.com\/es\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/membermouse.com\/es\/wp-json\/wp\/v2\/users\/10821"}],"replies":[{"embeddable":true,"href":"https:\/\/membermouse.com\/es\/wp-json\/wp\/v2\/comments?post=1899"}],"version-history":[{"count":1,"href":"https:\/\/membermouse.com\/es\/wp-json\/wp\/v2\/posts\/1899\/revisions"}],"predecessor-version":[{"id":22147,"href":"https:\/\/membermouse.com\/es\/wp-json\/wp\/v2\/posts\/1899\/revisions\/22147"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/membermouse.com\/es\/wp-json\/wp\/v2\/media\/3132"}],"wp:attachment":[{"href":"https:\/\/membermouse.com\/es\/wp-json\/wp\/v2\/media?parent=1899"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/membermouse.com\/es\/wp-json\/wp\/v2\/categories?post=1899"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/membermouse.com\/es\/wp-json\/wp\/v2\/tags?post=1899"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}