{"id":4476,"date":"2018-08-16T20:26:43","date_gmt":"2018-08-17T03:26:43","guid":{"rendered":"https:\/\/membermouse.com\/?p=4476"},"modified":"2020-07-29T16:04:32","modified_gmt":"2020-07-29T23:04:32","slug":"de-cero-a-50-000-miembros-en-un-ano","status":"publish","type":"post","link":"https:\/\/membermouse.com\/es\/customer-success-stories\/from-zero-to-50k-members-in-a-year\/","title":{"rendered":"De cero a 50.000 socios en un a\u00f1o"},"content":{"rendered":"Hace poco mantuvimos una excelente conversaci\u00f3n con un cliente de MemberMouse llamado Matt Curney. Matt gestiona un extraordinario sitio de afiliaci\u00f3n llamado <a href=\"https:\/\/pianu.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Pianu<\/a>. Adem\u00e1s de construir y hacer crecer Pianu, Matt es un pianista de talla mundial (<a href=\"https:\/\/www.youtube.com\/watch?v=8XGvCqEz3Ns\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">v\u00e9alo clavar la Sonata Claro de Luna aqu\u00ed<\/a>).\r\n\r\nPianu is an interactive piano education resource designed to help anyone learn to play piano. With Pianu, you can plug in a MIDI keyboard to your computer and be playing Beethoven\u2019s Ode to Joy, the Beatles Let it Be, or even the Star Wars theme song within minutes \u2013 <em>todo desde tu navegador<\/em>.\r\n\r\nIn under a year, Matt grew Pianu from 0 members to almost 50,000 members. Here\u2019s what he shared with us from his experience:\r\n<ul>\r\n \t<li>Estrategias de crecimiento<\/li>\r\n \t<li>C\u00f3mo convertir a los miembros gratuitos en miembros de pago<\/li>\r\n \t<li>La gamificaci\u00f3n de los sitios de afiliaci\u00f3n<\/li>\r\n \t<li>Y m\u00e1s<\/li>\r\n<\/ul>\r\n<div class=\"user user-feature\">\r\n\t<div class=\"user-avatar\"><img src=\"https:\/\/membermouse.com\/wp-content\/uploads\/2018\/08\/me-smiling-resize.png\" \/><\/div>\r\n\t<h2>Matthew Curney<\/h2>\r\n\t<label class=\"color-blue\">Pianu<\/label>\r\n<\/div>\r\n<!--\/.user-->\r\n\r\n<hr \/>\r\n\r\n<h3><strong>Antecedentes de Matt<\/strong><\/h3>\r\n<strong>Hola, Matt. Muchas gracias por tomarte el tiempo de hablar con nosotros hoy. Somos grandes fans de Pianu. Para empezar, \u00bfpodr\u00edas hablarnos un poco de tu trayectoria?<\/strong>\r\n\r\n\u00a1Claro! El piano es mi oficio. Fui a la universidad para estudiar m\u00fasica, y luego asist\u00ed a una escuela de jazz despu\u00e9s de la universidad. Toqu\u00e9 y ense\u00f1\u00e9 piano durante mis 20 a\u00f1os. Durante ese tiempo, aprend\u00ed a crear sitios web para grupos de m\u00fasica y a trastear con cosas en l\u00ednea. Soy un desarrollador web autodidacta. Con el tiempo, llegu\u00e9 a ser lo suficientemente bueno como para ser contratado como desarrollador y me abr\u00ed camino hasta el nivel de agencia. A partir de ah\u00ed, lleg\u00f3 el momento de combinar mis dos aficiones en una. Pianu es lo que surgi\u00f3 de forma org\u00e1nica.\r\n<h3><strong>Origen de Pianu<\/strong><\/h3>\r\n<strong>\u00bfCu\u00e1l era su visi\u00f3n original de Pianu? \u00bfSiempre lo vio como un negocio basado en suscripciones? \u00bfO evolucion\u00f3 con el tiempo?<\/strong>\r\n\r\nThe model for Pianu definitely evolved over time. It took a while to get there. I was so green going into building this business. I knew how to build a good website, and I loved the idea of running my own company, but I really didn\u2019t know anything when I started it.\r\n\r\nThe first version of Pianu wasn\u2019t monetized at all. It was really just an exploration of what I could do with code and a website. After that, we really focused on trying to figure out we could monetize the site.\r\n\r\n<strong>\u00bfC\u00f3mo acab\u00f3 monetizando el sitio?<\/strong>\r\n\r\nAt first, we were offering a piano lesson course as a one-time $35 purchase. But once I realized that I could create a scalable music library, I saw that I could follow more of a Netflix model with lots of new content. From there, the membership model made a lot of sense for us.\r\n\r\nI feel like now in 2018 especially, the membership model \u2013 <em>frente al modelo iTunes a la carta o de compra \u00fanica<\/em> - realmente tiene sentido para mucha gente. Hay algo poderoso en el modelo de suscripci\u00f3n. Los tiempos est\u00e1n cambiando y la gente es m\u00e1s lista y astuta que nunca a la hora de identificar el valor en Internet.\r\n<p style=\"text-align: center;\"><img class=\"embed-center size-full wp-image-3080\" src=\"https:\/\/storage.googleapis.com\/wpgcbucket\/wp\/2018\/08\/35ca1e39-site-shot-1.png\" alt=\"\" width=\"550\" height=\"548\" \/><\/p>\r\n<strong>\u00bfC\u00f3mo hizo que Pianu pasara de ser un proyecto de mascotas a un pr\u00f3spero negocio?<\/strong>\r\n\r\nIt happened organically with consistent effort. I believe that if you really have a reason for what you are doing and stay focused on the product, it naturally gets to a point where there is enough value for someone to pay for it. Through that process, you also attract the kind of people that keep you going in that direction.\r\n\r\nAt the end of the day, you have to deliver value. You have to be focused and really care about your customers. That\u2019s what it comes down to. If you really care about what your customers\u2019 experience is with your site \u2014 what they need, what they want \u2014 it\u2019s really easy. I was watching a Jeff Bezos talk and he said \u201cthe customer will always lead your forward.\u201d This is the approach I\u2019ve taken as opposed to looking at competitors.\r\n\r\n<strong>\u00bfEmpez\u00f3 utilizando MemberMouse?<\/strong>\r\n\r\nNo. My first attempt at solving the e-commerce\/membership idea was with a different plugin. It was not designed for subscriptions and was an absolute nightmare to use. Support was terrible and I ran into numerous bugs. Once, I updated the plugin and it crashed my entire site.\r\n\r\nWhen I switched to MemberMouse it was like the clouds opening up. I was like \u201cOh, this doesn\u2019t have to be difficult. I don\u2019t have to wait a week for a response to a support ticket.\u201d\r\n\r\nIt really made sense too with the all-in-one subscription business model that I finally landed on. This is what you guys do. So, it was a perfect fit.\r\n\r\n<strong>Una de las cosas m\u00e1s atractivas de su sitio es el hecho de que cuando uno entra en la p\u00e1gina, en 5 segundos ya est\u00e1 tocando el piano. Eso tiene algo realmente especial.<\/strong>\r\n\r\nGracias. Es una idea que me cost\u00f3 un poco entender. Pero me he dado cuenta de que lo que quiero es que la gente visite la p\u00e1gina, pulse una tecla e inmediatamente acabe de o\u00edrla.\r\n<h3><strong>Gratuito o de pago<\/strong><\/h3>\r\n<strong>Al navegar por su sitio web, me he dado cuenta de que utilizan un modelo gratuito de pago. Hac\u00e9is que sea incre\u00edblemente f\u00e1cil para cualquiera suscribirse gratuitamente y luego ofrec\u00e9is opciones de pago en el backend. \u00bfC\u00f3mo deciden qu\u00e9 contenidos ofrecer gratuitamente y por cu\u00e1les cobrar?<\/strong>\r\n\r\nWhen I first created Pianu, I just wanted to give everyone access to engaging piano education. At the beginning, I gave away a lot for free. We started out with more or less a non-profit mission. But at this point, pretty much every song and lesson are locked up behind the paywall.\r\n\r\nI\u2019m definitely of the mindset that people should get to try a little bit of everything and get a full taste of the site before they pay. I want to give everyone a nice introduction, have them earn a couple of badges, see everything the site has to offer, and then move on to the paid membership.\r\n\r\n<strong>\u00bfCu\u00e1l ha sido su experiencia hasta ahora con la opci\u00f3n de afiliaci\u00f3n de pago? \u00bfAlguna sorpresa?<\/strong>\r\n\r\nI\u2019m always surprised by what I find out! It\u2019s an ever-changing ecosystem. Pianu is pretty global \u2014 only about half our traffic is from the United States. It\u2019s funny, sometimes we\u2019ll get a traffic spike from kids in Vietnam. I\u2019ll see all these free signups from kids who are just playing around on the site. Given this, I made sure to keep the interface as universal as possible. There\u2019s not a ton of text on the song pages.\r\n\r\nAnother one of our missions is to give teachers the opportunity to use Pianu in their classrooms for free. So, whenever we do school education outreach, I\u2019ll see a spike in lifetime sales from schools unlocking it.\r\n\r\nIn terms of sales, MemberMouse has really helped me comb through all the data that comes in. I\u2019m getting better at understanding why sales come in when they do.\r\n\r\n<strong>\u00bfHace alg\u00fan tipo de publicidad para atraer tr\u00e1fico a su sitio?<\/strong>\r\n\r\nNot yet. We are definitely going to in the future. At this point in our business it seems that we\u2019ve just won the SEO lottery through a lot of hard work. Almost all the traffic that comes to Pianu is free traffic. I\u2019m working hard at getting the site to convert well from any page.\r\n\r\nI\u2019m always trying to see the site from my users perspective. One MemberMouse tool I love is the <em>Iniciar sesi\u00f3n como miembro<\/em> feature. I like that I can go to manage members, click on any member and actually log in as that member. When I do that, I actually see my user\u2019s progress: what badges they\u2019ve earned and what songs they\u2019ve learned. Being able to instantly log in as a member is slick. I don\u2019t think I would have attempted to do that if you guys hadn\u2019t built that button.\r\n\r\nI\u2019m very product focused and obsessed with my customers. I spend a lot of time trying to hone the experience for them rather than doing a bunch of marketing. From what I\u2019ve seen so far, the conversions happen for Pianu based on site and product improvements rather than fancy ad campaigns.\r\n<p style=\"text-align: center;\"><img class=\"embed-center size-full wp-image-3083\" src=\"https:\/\/storage.googleapis.com\/wpgcbucket\/wp\/2018\/08\/9e0c6174-site-shot-2.png\" alt=\"\" width=\"550\" height=\"548\" \/><\/p>\r\n\r\n<h3><strong>Gamificaci\u00f3n<\/strong><\/h3>\r\n<strong>Una de las cosas que me encantan de Pianu es que es como jugar a un juego arcade. Podr\u00eda hablarnos un poco del aspecto l\u00fadico de su sitio?<\/strong>\r\n\r\nPor supuesto. El dise\u00f1o basado en el juego del sitio fue algo a lo que di prioridad desde el principio. Creo que vi la oportunidad de hacer divertido el aprendizaje, de sacar a Piano de la edad oscura, de hacerlo parecer un juego. El logro que supone completar niveles y lecciones anima a nuestros usuarios a seguir aprendiendo.\r\n\r\n<strong>\u00bfDe d\u00f3nde le vino la inspiraci\u00f3n?<\/strong>\r\n\r\nLa inspiraci\u00f3n me vino de ver a mis sobrinos jugar a Guitar Hero. Los ve\u00eda y pensaba: \"<em>Me gustar\u00eda poder combinar esto con un instrumento real<\/em>.\u201d\r\n\r\nI used to teach piano lessons on the side. It would be hard to keep the kids feeling like they\u2019re making progress. It\u2019s hard to learn to play the piano. So, I\u2019ve learned that keeping people engaged is an important aspect of getting students to stick with it.\r\n\r\n<strong>\u00bfHa comprobado que la gamificaci\u00f3n ha aumentado las conversiones de miembros gratuitos a miembros de pago?<\/strong>\r\n\r\n\u00a1S\u00ed!\r\n<h3><strong>Consejos para los lectores<\/strong><\/h3>\r\n<strong>\u00bfQu\u00e9 consejo le dar\u00eda a alguien que acaba de empezar?<\/strong>\r\n\r\nWhen you bring your business live for the first time, it\u2019s never going to be what you think your company is going to be. It sounds funny, but what you think your business is, is not what it is.\r\n\r\nMy advice would be to get something in front of customers as fast as possible because they are quickly going to show you what it really is. Embrace all the feedback you get from your customers. Put yourself in their position and focus on what they need, not what you need.\r\n\r\nStarting a business is a never-ending marathon \u2013 <em>no es como una carrera que ganas<\/em>. Pianu has gone through thousands of iterations, small improvements every single day. The quicker you go live and the faster you can engage in the iterative improvement process, the higher your chances are for success.\r\n\r\nOh, and perfectionism is the killer for sure. It doesn\u2019t have a place in startups.\r\n\r\n<strong>\u00bfTiene alg\u00fan consejo o truco de MemberMouse que compartir?<\/strong>\r\n\r\nI\u2019ve got to call out the reporting suite. It\u2019s one of the best parts of MemberMouse for me.\r\n\r\nBut something I use every day is the activity logs. The logs have been amazing because early on, customer support for Pianu was kind of a nightmare. A customer would send an email upset about a bug they ran into or an error they hit. But now, if I have someone saying, \u201c<em>He cancelado mi suscripci\u00f3n pero me siguen cobrando<\/em>\u2026\u201d I can pop open the activity log and see exactly when they did it. It simplifies that part to have all that data in one place which I couldn\u2019t find elsewhere.\r\n\r\nOne other thing, the save-the-sale page is killer. That\u2019s something that I\u2019m still working to optimize. When I was working with the other plugin, having no save-the-sale process was a pain point, for sure. When people canceled their membership, I had no way to interact with them at that point.\r\n\r\n<strong>\u00bfQu\u00e9 es lo que m\u00e1s consulta del conjunto de informes?<\/strong>\r\n\r\nSoy un gran fan del informe sobre el valor medio de los clientes. Y, por supuesto, controlo las ventas diarias y el n\u00famero de altas de nuevos miembros al d\u00eda. Lo que m\u00e1s miro en el conjunto de informes es la media de ingresos diarios y mensuales. Es divertido echar la vista atr\u00e1s y ver el crecimiento mes a mes y la rotaci\u00f3n. Sin MemberMouse, habr\u00eda que hacer bastantes c\u00e1lculos para completar este tipo de m\u00e9tricas.\r\n\r\n<strong>\u00daltima pregunta: \u00bfQu\u00e9 le gusta a la gente de Pianu?<\/strong>\r\n\r\nCreo que todo se reduce a que a la gente le encanta tocar sus canciones favoritas. La gente aprende a tocar el piano porque le encanta Adele, Michael Jackson, Elton John o Ben Folds. Quieren conectar con sus artistas favoritos. As\u00ed es como yo aprend\u00ed a tocar el piano y es la mejor manera de aprender... <em>a trav\u00e9s de las canciones que amas<\/em>. Pero a la gente tambi\u00e9n le encanta que le digan \"Buen trabajo\", que le punt\u00faen y sentir que ha conseguido algo. As\u00ed que yo dir\u00eda que son esas dos cosas.\r\n\r\n<strong>Muchas gracias por tu tiempo, Matt. Ha sido un aut\u00e9ntico placer hablar contigo y aprender m\u00e1s sobre la historia de Pianu.<\/strong>\r\n\r\n<hr \/>\r\n\r\nPara saber m\u00e1s sobre Pianu, visite su sitio web: <a href=\"https:\/\/pianu.com\/about-pianu\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">pianu.com\/acerca-de-pianu<\/a>\r\n\r\n\u00bfHas tenido \u00e9xito convirtiendo miembros gratuitos en miembros de pago o utilizando la gamificaci\u00f3n en tu sitio? Nos encantar\u00eda que nos lo contaras. D\u00e9janos un comentario a continuaci\u00f3n.","protected":false},"excerpt":{"rendered":"<p>Matt Curney habla sobre estrategias de crecimiento, gamificaci\u00f3n y el modelo de afiliaci\u00f3n gratuito-pagado bas\u00e1ndose en su experiencia de crecimiento en su sitio Pianu.<\/p>","protected":false},"author":20918,"featured_media":4477,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_strive_editorial_status":"not-started","_strive_copy_of":0,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_strive_checklists":"\"\"","_strive_active_checklist":"","_strive_post_notes":"","footnotes":""},"categories":[110,117],"tags":[],"class_list":["post-4476","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-success-stories","category-mm-dash"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/membermouse.com\/es\/wp-json\/wp\/v2\/posts\/4476","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/membermouse.com\/es\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/membermouse.com\/es\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/membermouse.com\/es\/wp-json\/wp\/v2\/users\/20918"}],"replies":[{"embeddable":true,"href":"https:\/\/membermouse.com\/es\/wp-json\/wp\/v2\/comments?post=4476"}],"version-history":[{"count":0,"href":"https:\/\/membermouse.com\/es\/wp-json\/wp\/v2\/posts\/4476\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/membermouse.com\/es\/wp-json\/wp\/v2\/media\/4477"}],"wp:attachment":[{"href":"https:\/\/membermouse.com\/es\/wp-json\/wp\/v2\/media?parent=4476"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/membermouse.com\/es\/wp-json\/wp\/v2\/categories?post=4476"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/membermouse.com\/es\/wp-json\/wp\/v2\/tags?post=4476"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}