First of all, take a depth breathe and relax, we’re going to get through this \ud83d\ude42 When you can’t log into your site, there are few common reasons why this is. In this article we’ll go through each of them and explain what you can do to resolve it.<\/p>\n\n\n\n
In all of the examples below let’s assume that your WordPress is installed at\u00a0http:\/\/yourdomain.com.<\/p>\n\n\n\n
MemberMouse simply integrates with WordPress’ authentication system so if you can’t log into WordPress then you won’t be able to login via MemberMouse either. So to start, let’s make sure you can log into WordPress. To do this, just go to\u00a0http:\/\/yourdomain.com\/wp-login.php\u00a0and attempt to login.<\/p>\n\n\n\n
Si vous rencontrez des probl\u00e8mes, suivez les \u00e9tapes ci-dessous :<\/p>\n\n\n\n
First of all, make sure that the username and password you’re using to login are the correct ones keeping in mind that in WordPress your email address is not always your username. If you have problems logging in, attempt to reset your password by clicking the Vous avez perdu votre mot de passe ?<\/em> lien.<\/p>\n\n\n\n If you accidentally used your WordPress admin email address to sign up for a membership account on your site, this will result in revoking administrative rights and therefore you won’t be able to log into your WordPress admin area with that account anymore. In order to fix this you’ll need to access your database and use the following instructions to create a new admin account. We would highly recommend backing up your database before proceeding.<\/p>\n\n\n\n You will need to access your WordPress database through whatever means available to you, usually PHP MyAdmin. Once inside you will need to select the wp_user_meta table. You will see a few lines that all have the same number value in the user_id column; these will all be associated with the same user account. Check the ‘nickname’ line value to locate your admin user account. Usually it will be user_id 1. Once you have located the correct account you will need to alter the value for two lines:<\/p>\n\n\n\n la valeur wp_capabilities devra \u00eatre fix\u00e9e \u00e0 a:1:{s:13 : \"administrator\";b:1;}<\/p>\n\n\n\n et le niveau wp_user_level \u00e0 10<\/p>\n\n\n\n Une fois sauvegard\u00e9, vous devriez pouvoir vous connecter \u00e0 nouveau en tant qu'administrateur.<\/p>\n\n\n\n After you’ve confirmed that you can log into WordPress, the next step is ensuring your MemberMouse login page is working correctly. As a new MemberMouse user, when you first install MemberMouse it may be a little bit confusing not to see the familiar WordPress login page when you attempt to access the WordPress admin area. The first thing to understand is that this login page behaves exactly the same as the WordPress login page. You can simply type in your WordPress admin credentials here and you’ll be logged into the WordPress admin area. By the way, if you’d like, you can configure MemberMouse to use WordPress’ login page instead<\/a>.<\/p>\n\n\n\n If you’ve confirmed that your login credentials are correct by logging directly into WordPress at\u00a0http:\/\/yourdomain.com\/wp-login.php\u00a0but when you attempt to login via the MemberMouse login form it’s not working, the first thing to do is put MemberMouse into safe mode and see if that resolves the issue. Voici des instructions sur l'utilisation du mode sans \u00e9chec.<\/a> If you’re still having issues, the final thing to check is your server configuration. Specifically you’ll want to check with your hosting provider if they’re utilizing server-side caching such as Varnish. If they are, you’ll want to make sure that the login page is excluded from being cached. Cet article<\/a> d\u00e9crit les mesures que vous pouvez prendre pour travailler avec votre h\u00e9bergeur afin d'\u00e9viter les probl\u00e8mes qui peuvent r\u00e9sulter de la mise en cache c\u00f4t\u00e9 serveur.<\/p>\n\n\n\n Tout d'abord, respirez profond\u00e9ment et d\u00e9tendez-vous, nous allons y arriver \ud83d\ude42 Lorsque vous ne pouvez pas vous connecter \u00e0 votre site, il y a quelques raisons communes pour lesquelles...<\/p>","protected":false},"author":21411,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"ht-kb-category":[136],"ht-kb-tag":[],"class_list":["post-7822","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-common-issues"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\tCompte d'administration WordPress corrompu<\/h6>\n\n\n\n
2. Page de connexion MemberMouse vs. page de connexion WordPress<\/h5>\n\n\n\n
3. Logiciel tiers interf\u00e9rant avec le processus de connexion<\/h5>\n\n\n\n
<\/p>\n\n\n\n4. Configuration du serveur<\/h5>\n\n\n\n