MemberMouse utilizes WordPress’ built-in mailing functionality called wp_mail to send emails. When it seems that emails aren’t being received by the customer keep in mind that MemberMouse is only initiating the process of sending an email being and has no involvement after that. If customers aren’t receiving your emails, it’s possible that WordPress mail isn’t configured correctly or the email is getting blocked by the customer’s spam filter.<\/p>\n\n\n\n
The first thing you want to do if you think emails being sent by MemberMouse aren’t being delivered is to verify that MemberMouse actually attempted to send an email. You can easily check this by looking at the journal d'activit\u00e9<\/a> for the member in question and filtering by ‘Email’ events only. You can get to the activity log by going to the Member Details area for a particular member and clicking the ‘Activity Log’ tab.<\/p>\n\n\n\n Si le journal d'activit\u00e9 indique que les courriers \u00e9lectroniques ont \u00e9t\u00e9 envoy\u00e9s, cela signifie que MemberMouse fonctionne correctement et que vous devez passer aux \u00e9tapes suivantes pour d\u00e9terminer la source du probl\u00e8me.<\/p>\n\n\n\n By default, WordPress mail attempts to use the default settings on your server for sending emails. Even if this works, it’s not going to result in the best deliverability and your emails may end up in your customer’s spam folder more often. It’s highly recommended that you use a plugin like WP Mail SMTP<\/a> ou Easy WP SMTP<\/a> pour configurer WordPress mail afin qu'il envoie des courriels via SMTP en utilisant votre service de messagerie pr\u00e9f\u00e9r\u00e9.<\/p>\n\n\n\n If you’re using CC email addresses in a push notification and you’re receiving the email on the main address but not on one or more of the CC addresses. This issue is most likely related to a setting on your server which limits outgoing emails from the same domain as the one it’s hosted on. For example, the issue can arise if your domain is http:\/\/yourdomain.com and you’re attempting to send to CC the email joe@yourdomain.com. You’ll want to work with your hosting provider to remove this limitation.<\/p>\n\n\n\n <\/p>\n\n\n\n MemberMouse utilise la fonctionnalit\u00e9 de publipostage int\u00e9gr\u00e9e de WordPress, appel\u00e9e wp_mail, pour envoyer des courriers \u00e9lectroniques. Lorsqu'il semble que les clients ne re\u00e7oivent pas les courriels, n'oubliez pas que MemberMouse ne fait qu'initier...<\/p>","protected":false},"author":21411,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"ht-kb-category":[136],"ht-kb-tag":[],"class_list":["post-7824","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-common-issues"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\u00c9tape 2 : Configurer WordPress Mail pour utiliser le protocole SMTP (recommand\u00e9<\/em>)<\/h5>\n\n\n\n
Probl\u00e8mes de r\u00e9ception d'e-mails CC<\/h5>\n\n\n\n