{"id":8176,"date":"2023-08-15T13:18:51","date_gmt":"2023-08-15T20:18:51","guid":{"rendered":"https:\/\/membermouse.com\/?post_type=ht_kb&p=8176"},"modified":"2023-08-15T13:18:51","modified_gmt":"2023-08-15T20:18:51","slug":"outil-de-duplication-des-abonnements","status":"publish","type":"ht_kb","link":"https:\/\/membermouse.com\/fr\/docs\/duplicate-subscriptions-tool\/","title":{"rendered":"Outil de duplication des abonnements"},"content":{"rendered":"

Si vous avez configur\u00e9 MemberMouse pour\u00a0autoriser les abonnements en double<\/a>, it’s possible that customers may accidentally sign up for the same subscription two or more times. <\/p>\n\n\n\n

L'outil des abonnements en double affiche une liste compl\u00e8te de tous les membres de votre syst\u00e8me qui ont des abonnements en double associ\u00e9s \u00e0 leur compte et vous permet d'annuler les abonnements en double individuellement.<\/p>\n\n\n\n

Pour acc\u00e9der \u00e0 l'outil de duplication des abonnements, dans le menu MemberMouse, cliquez sur Param\u00e8tres g\u00e9n\u00e9raux<\/em> puis cliquez sur le bouton Abonnements en double<\/em> tabulation.<\/p>\n\n\n\n

La capture d'\u00e9cran ci-dessous est un exemple de ce \u00e0 quoi ressemble le tableau des abonnements en double. <\/p>\n\n\n\n

Here you see a complete list of duplicate subscriptions in your system grouped by member account. Each row in the table represents a currently active subscription on the member’s account. Subscriptions are grouped by member for easy viewing. Consult the\u00a0Colonnes d'abonnement en double<\/em>\u00a0ci-dessous pour en savoir plus.

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<\/div>\n\n\n\n
Colonnes d'abonnement en double<\/h5>\n\n\n\n
<\/div>\n\n\n\n
Nom<\/strong><\/td>This is the customer’s full name.<\/td><\/tr>
Courriel<\/strong><\/td>This is the customer’s email. Clicking on the email address will take you to the transactions tab of the member details area so you can see more details about the transactions that have occurred on this customer’s account.<\/td><\/tr>
Commande#<\/strong><\/td>Il s'agit du num\u00e9ro de commande associ\u00e9 \u00e0 l'abonnement.<\/td><\/tr>
Produit<\/strong><\/td>Il s'agit du nom du produit d'abonnement.<\/td><\/tr>
Date<\/strong><\/td>Il s'agit de la date \u00e0 laquelle la commande a \u00e9t\u00e9 pass\u00e9e pour le produit d'abonnement.<\/td><\/tr>
Action<\/strong>s<\/strong><\/td>Cliquez sur le bouton\u00a0Annuler les abonnements<\/em>\u00a0pour annuler l'abonnement.

Cela \u00e9vitera au client d'\u00eatre factur\u00e9 \u00e0 l'avenir pour cet abonnement.

If after you cancel a subscription, there’s only one active subscription left on the customer’s account for that particular subscription product, the customer won’t show up in the duplicate subscriptions view anymore because all duplicates have been canceled.

Remarque :\u00a0<\/strong>While canceling duplicate subscriptions you may want to consult the customer’s transaction history to see if they should be issued any refunds. You can do this quickly by clicking on their email address.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
<\/div>","protected":false},"excerpt":{"rendered":"

Si vous avez configur\u00e9 MemberMouse pour autoriser les abonnements en double, il est possible que des clients s'inscrivent accidentellement deux fois ou plus au m\u00eame abonnement. L'outil d'abonnements en double affiche un...<\/p>","protected":false},"author":21411,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"ht-kb-category":[195],"ht-kb-tag":[],"class_list":["post-8176","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-general-settings-articles"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t