{"id":8232,"date":"2023-08-16T02:02:47","date_gmt":"2023-08-16T09:02:47","guid":{"rendered":"https:\/\/membermouse.com\/?post_type=ht_kb&p=8232"},"modified":"2023-08-16T02:02:47","modified_gmt":"2023-08-16T09:02:47","slug":"carte-de-facturation-dans-le-dossier","status":"publish","type":"ht_kb","link":"https:\/\/membermouse.com\/fr\/docs\/bill-card-on-file\/","title":{"rendered":"Carte de facturation au dossier"},"content":{"rendered":"

If you encounter a billing issue with a recurring payment, one way to resolve this is to cancel and then reactivate that customer’s account. Follow these steps to reactivate a customer’s account on the backend and bill their card on file:<\/p>\n\n\n\n

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  1. En vertu de la\u00a0G\u00e9rer les membres<\/em>\u00a0Dans le menu \"Acc\u00e8s\", acc\u00e9dez \u00e0 la zone \"D\u00e9tails du membre\" en cliquant sur l'adresse \u00e9lectronique du client dont vous souhaitez acc\u00e9der au compte.

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  2. S\u00e9lectionnez l'option\u00a0Droits d'acc\u00e8s<\/em>\u00a0tab. L'\u00e9tape suivante consistera \u00e0 annuler leur adh\u00e9sion.

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  3. \u00c9TAPE FACULTATIVE :<\/strong>\u00a0Avez-vous configur\u00e9 des notifications push pour qu'elles s'activent en cas d'annulation ? Si vous souhaitez que le client ne re\u00e7oive pas de notification push, vous pouvez la d\u00e9sactiver temporairement.

    a. Ouvrir le\u00a0Outils du d\u00e9veloppeur<\/em>\u00a0dans un autre onglet.

    b. Click on the ‘Edit’ icon\u00a0to bring up the Edit Push Notification dialog box. \u00a0 \u00a0 \u00a0 \u00a0

    c. Select ‘Inactive’ at the top of the box and ‘Save Push Notification’.\u00a0

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  4. Use the ‘Cancel Membership’ button to cancel their membership.

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  5. The page will reload and that button will now read ‘Activate Membership’. Click on the button again to reactivate their membership.

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  6. Dans la bo\u00eete de dialogue Options de paiement qui s'affiche, s\u00e9lectionnez l'abonnement auquel ils doivent souscrire dans le menu d\u00e9roulant Facturer pour....\u00a0

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  7. Then click on the ‘Bill Card On File’ button. A prompt will come up asking if you’re sure you want to charge the member’s card, to which you’ll choose ‘OK’.\u00a0

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  8. Leur compte a \u00e9t\u00e9 r\u00e9activ\u00e9. Vous pouvez le v\u00e9rifier dans la section\u00a0Abonnements<\/em>\u00a0tab. Leur facturation r\u00e9currente devrait se d\u00e9rouler comme pr\u00e9vu.

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  9. Si vous avez d\u00e9sactiv\u00e9 des notifications push, n'oubliez pas de revenir en arri\u00e8re et de les activer.<\/li>\n<\/ol>\n\n\n\n
    <\/div>","protected":false},"excerpt":{"rendered":"

    Si vous rencontrez un probl\u00e8me de facturation avec un paiement r\u00e9current, une fa\u00e7on de le r\u00e9soudre est d'annuler puis de r\u00e9activer le compte de ce client. Suivez ces \u00e9tapes pour r\u00e9activer un...<\/p>","protected":false},"author":20918,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"ht-kb-category":[162],"ht-kb-tag":[],"class_list":["post-8232","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-member-details"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t