{"id":8304,"date":"2023-08-16T02:52:25","date_gmt":"2023-08-16T09:52:25","guid":{"rendered":"https:\/\/membermouse.com\/?post_type=ht_kb&p=8304"},"modified":"2024-01-17T13:11:12","modified_gmt":"2024-01-17T18:11:12","slug":"traitement-automatise-des-retards-de-paiement","status":"publish","type":"ht_kb","link":"https:\/\/membermouse.com\/fr\/docs\/automated-overdue-payment-handling\/","title":{"rendered":"Traitement automatis\u00e9 des retards de paiement"},"content":{"rendered":"

L'un des aspects les plus difficiles de la gestion d'une entreprise de continuit\u00e9 est la d\u00e9couverte et le traitement des paiements en retard. Heureusement, MemberMouse peut g\u00e9rer ce processus pour vous et garantir que seuls les membres qui sont \u00e0 jour dans leurs paiements auront acc\u00e8s \u00e0 votre contenu prot\u00e9g\u00e9.<\/p>\n\n\n\n

NOTE :\u00a0<\/strong>With payment services that don’t support card-on-file functionality (i.e. PayPal, Authorize.net), MemberMouse has no control over the recurring billing process and\u00a0n'est pas<\/strong>\u00a0traitent automatiquement les paiements en souffrance. Chaque processeur de paiement traite les paiements en retard diff\u00e9remment. L'acc\u00e8s aux comptes associ\u00e9s dans MemberMouse ne sera mis \u00e0 jour que lorsque les informations de paiement seront mises \u00e0 jour dans PayPal ou Authorize.net, soit par une refacturation r\u00e9ussie, soit apr\u00e8s un certain nombre de tentatives infructueuses.<\/em>Vous pouvez en savoir plus sur ce sujet en lisant\u00a0Comment MemberMouse g\u00e8re la facturation r\u00e9currente<\/a>.<\/p>\n\n\n\n

Here’s how it works:<\/p>\n\n\n\n

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  1. Depending on the payment method you’ve integrated with, when a rebill payment fails MemberMouse will be notified. When this happens MemberMouse will put the member’s access rights into overdue status which means that they will not be able to access any of the content that’s protected by the membership level or bundle that they missed a payment on, unless otherwise configured as noted here: Configurer les droits d'acc\u00e8s en retard<\/a>.

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  2. Le membre sera alors automatiquement envoi d'un avis de retard de paiement<\/a>. A default notification email is setup when MemberMouse is installed, but it’s completely customizable and can be modified to suit your needs. An important component of this email is informing the member that they can mettre \u00e0 jour leurs informations de facturation directement \u00e0 partir de la page Mon compte<\/a>.

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  3. After the member has updated their billing information and they’ve been billed for the missed payment, their access rights will automatically be reactivated and as a result they’ll be able to access all of the protected content again.

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  4. Depending on the payment method you’ve integrated with, MemberMouse will automatically attempt to rebill the customer a total of 3 times while in overdue status. The first attempt will occur 2 days after the initial attempt. The second attempt will occur 5 days after the initial attempt. The third attempt will occur 7 days after the initial attempt. If the final rebill attempt fails, MemberMouse will automatically cancel the member’s access rights, and they will have to purchase the subscription option again in order to regain access.

    (MM 3.0+)<\/mark><\/em> Il s'agit du calendrier et du nombre de tentatives par d\u00e9faut. Cependant, \u00e0 partir de la version 3.0 de MemberMouse, il est possible de personnaliser le calendrier des tentatives de paiement des factures en retard. S'il vous pla\u00eet     se r\u00e9f\u00e9rer \u00e0 notre article dans Conseils et astuces<\/a> pour plus d'informations sur la mani\u00e8re de proc\u00e9der.<\/li>\n<\/ol>","protected":false},"excerpt":{"rendered":"

    L'un des aspects les plus difficiles de la gestion d'une entreprise de continuit\u00e9 est la d\u00e9couverte et le traitement des impay\u00e9s. Heureusement, MemberMouse peut g\u00e9rer ce processus pour vous et s'assurer que seuls...<\/p>","protected":false},"author":21411,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"ht-kb-category":[163],"ht-kb-tag":[],"class_list":["post-8304","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-payment-basics"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t