{"id":5093,"date":"2019-05-09T13:54:10","date_gmt":"2019-05-09T20:54:10","guid":{"rendered":"https:\/\/membermouse.com\/?p=5093"},"modified":"2023-10-29T15:34:28","modified_gmt":"2023-10-29T19:34:28","slug":"outils-saas","status":"publish","type":"post","link":"https:\/\/membermouse.com\/fr\/integration\/saas-tools\/","title":{"rendered":"Les outils SaaS qui alimentent MemberMouse (et ceux que nous avons laiss\u00e9s de c\u00f4t\u00e9)"},"content":{"rendered":"If you're building an online business, we're sure you understand the joys and frustrations that come with selecting and working with online tools. Whether you're looking for an email service provider, social media scheduler, or a video conferencing tool, finding the right solution for your business and personality can be a challenge.\n\nWe use and depend on so many different types of tools and software products to run our businesses that they really start to become part of the team. We develop relationships with them, get to know their strengths, weaknesses, and quirks. We discover the things we love about them... and the things that frustrate us. We'll admit, sometimes we even find ourselves <em>parler<\/em> \u00e0 nos outils (comme s'ils \u00e9taient R2D2 ou C3PO).\n\n<img class=\"embed-center\" src=\"https:\/\/media.giphy.com\/media\/9PqB8fzqV7FgA\/giphy-downsized.gif\" \/>\n\nHonn\u00eatement, vous est-il d\u00e9j\u00e0 arriv\u00e9 d'engueuler votre outil de vid\u00e9oconf\u00e9rence lorsqu'il s'est soudainement arr\u00eat\u00e9 en plein milieu d'un webinaire ? Ou avez-vous chant\u00e9 les louanges de votre autor\u00e9pondeur lorsque tout fonctionnait exactement comme pr\u00e9vu ? C'est dr\u00f4le, mais les outils que nous utilisons pour travailler sur nos affaires commencent vraiment \u00e0 prendre une vie propre. Je suis s\u00fbr que nous nous souvenons tous de ce costume Slack de l'Halloween dernier :\n<blockquote class=\"twitter-tweet tw-align-center\" data-lang=\"en\">\n<p dir=\"ltr\" lang=\"en\" style=\"text-align: center;\">1 nouveau message <a href=\"https:\/\/t.co\/H09WcuYYoJ\">pic.twitter.com\/H09WcuYYoJ<\/a><\/p>\n- Alex Engelberg (@aengelbro) <a href=\"https:\/\/twitter.com\/aengelbro\/status\/1057659128707829760?ref_src=twsrc%5Etfw\">31 octobre 2018<\/a><\/blockquote>\n<script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script>\n\nDans ce billet, nous avons donc pens\u00e9 qu'il serait amusant de vous emmener dans les coulisses et de vous pr\u00e9senter les outils de notre \u00e9quipe. Nous vous montrerons tous les diff\u00e9rents produits SaaS que nous utilisons pour g\u00e9rer nos activit\u00e9s quotidiennes chez MemberMouse, nous vous expliquerons comment nous les utilisons et pourquoi nous les aimons. \u00c0 la fin, nous vous pr\u00e9senterons \u00e9galement quelques-uns des outils qui ont \u00e9t\u00e9 supprim\u00e9s de l'\u00e9quipe.\n\n<hr \/>\n\n<img class=\"embed-center\" src=\"https:\/\/storage.googleapis.com\/wpgcbucket\/wp\/2019\/05\/ebec08f0-drip-logo.png\" alt=\"\" width=\"169\" height=\"60\" \/>\n<h3><strong>Goutte \u00e0 goutte<\/strong><\/h3>\nHere at MemberMouse, we use Drip as our primary means to communicate with our customers and prospects via email. Whether we\u2019re sending out our monthly newsletter, an onboarding campaign, or a content upgrade, Drip helps us automate, schedule, and send our messages. What we love about Drip is how tight their integration with MemberMouse is. Workflows, tags, and campaigns can be triggered by almost any change logged by MemberMouse. Plus, Drip\u2019s detailed metrics and analytics make it easy to see and track key stages of the customer journey, email engagement stats, and more.\n\nAnother bonus of Drip is their powerful form feature. We can easily create opt-in forms in Drip and put them in place on our website.\n\n<hr \/>\n\n<img class=\"embed-center\" src=\"https:\/\/storage.googleapis.com\/wpgcbucket\/wp\/2019\/05\/b646e79c-beepro-logo.png\" alt=\"\" width=\"218\" height=\"85\" \/>\n<h3><b>BeePro<\/b><\/h3>\nBeePro est l'endroit o\u00f9 nous concevons la majorit\u00e9 des e-mails que nous envoyons, comme nos s\u00e9ries d'accueil, nos lettres d'information, etc. Lorsque nous avons commenc\u00e9 \u00e0 utiliser Drip, il n'avait pas le constructeur visuel int\u00e9gr\u00e9 qu'il a maintenant. Comme nous ne voulions pas passer trop de temps \u00e0 manipuler du html, nous avions besoin de quelque chose qui nous permette de cr\u00e9er rapidement des emails sans codage et d'exporter ensuite le html.\n\n<img class=\"embed-center\" src=\"https:\/\/storage.googleapis.com\/wpgcbucket\/wp\/2019\/05\/00a5914c-membermouse-email-newsletter.png\" alt=\"\" width=\"500\" height=\"453\" \/>\n\nBeePro a une courbe d'apprentissage facile et une interface utilisateur simple. Il nous a sauv\u00e9 la vie. Et m\u00eame si Drip a maintenant un formidable constructeur visuel, nous utilisons toujours BeePro (parce que si ce n'est pas cass\u00e9, ne le r\u00e9parez pas).\n\n<hr \/>\n\n<img class=\"embed-center\" src=\"https:\/\/storage.googleapis.com\/wpgcbucket\/wp\/2019\/05\/0dad7751-slack-logo.png\" alt=\"\" width=\"200\" height=\"50\" \/>\n<h3><strong>Slack<\/strong><\/h3>\nNous sommes une entreprise virtuelle, c'est pourquoi une communication efficace est indispensable. <strong>essentiel<\/strong>. Enter Slack.\n\nFor us, Slack is so much more than a replacement for email. It\u2019s our virtual communication center and hangout zone. While everyone on the MemberMouse team lives in the United States, we\u2019re spread out across just about every time zone. Slack helps us talk in real-time, notify team members of important information, and congratulate each other on a job well done.\n\n<img class=\"embed-center\" src=\"https:\/\/storage.googleapis.com\/wpgcbucket\/wp\/2019\/05\/2099dfc1-membermouse-slack-channel.png\" alt=\"\" width=\"500\" height=\"329\" \/>\n\nNous avons mis en place diff\u00e9rents canaux pour chaque groupe principal de notre \u00e9quipe : R\u00e9ussite client, D\u00e9veloppement et Marketing. Mais nous avons \u00e9galement un canal g\u00e9n\u00e9ral sur lequel nous restons tous en contact, partageons ce sur quoi nous travaillons et publions parfois des GIFs amusants comme celui-ci...\n\n<img class=\"embed-center\" src=\"https:\/\/media.giphy.com\/media\/yoJC2GnSClbPOkV0eA\/giphy.gif\" alt=\"\" \/>\n\nCe qui est formidable, c'est que Slack est reli\u00e9 \u00e0 de nombreux autres outils SaaS que nous utilisons. Ainsi, nous pouvons facilement suivre l'avancement de nos projets gr\u00e2ce \u00e0 Monday, d\u00e9poser un billet de blog ou un projet d'article d'assistance depuis Google Drive, ou encore participer \u00e0 une vid\u00e9oconf\u00e9rence gr\u00e2ce \u00e0 Zoom. De plus, l'excellente application mobile de Slack nous permet de v\u00e9rifier facilement les notifications et d'y r\u00e9pondre lorsque nous sommes en d\u00e9placement.\n\n<hr \/>\n\n<img class=\"embed-center\" src=\"https:\/\/storage.googleapis.com\/wpgcbucket\/wp\/2019\/05\/dd62834b-calendly-logo.png\" alt=\"\" width=\"231\" height=\"60\" \/>\n<h3><strong>Calendly <\/strong><\/h3>\nAhh\u2026 Calendly. We love you.\n\nThis simple and elegant tool makes scheduling calls and meetings with people outside of our organization so much easier. What\u2019s so great about this tool is that you can create meeting times of different lengths, and let the person you\u2019re communicating with choose which one is best for them. Plus, it syncs up with our Google Calendars so we never run the risk of double booking ourselves.\n\nWhether we\u2019re setting up a time to chat with a potential guest on <a href=\"https:\/\/membermouse.com\/fr\/entrepreneur-par-abonnement\/\" target=\"_blank\" rel=\"noopener noreferrer\">notre podcast<\/a> ou pour parler \u00e0 quelqu'un qui a des questions sur les fonctionnalit\u00e9s de notre Plan avanc\u00e9, Calendly \u00e9limine tous les tracas de l'ancienne vol\u00e9e de courriels \" aller-retour \".\n<p style=\"text-align: center;\"><em>Quand cela vous convient-il ?<\/em><\/p>\n<p style=\"text-align: center;\"><em>Pourquoi pas mardi ?<\/em><\/p>\n<p style=\"text-align: center;\"><em>Le mardi n'est pas bon, qu'en est-il du mercredi ?<\/em><\/p>\n<p style=\"text-align: center;\"><em>Le mercredi est totalement r\u00e9serv\u00e9... pourquoi ne pas nous envoyer des dates qui vous conviennent...<\/em><\/p>\nAfter a while, this starts to feel like we\u2019re living in a Monty Python sketch!\n\nWith Calendly, all we have to do is send over our link, and the person we\u2019re coordinating with can simply pick the best time for them. The appointment is then added to our calendars.\n\n<hr \/>\n\n<img class=\"embed-center\" src=\"https:\/\/storage.googleapis.com\/wpgcbucket\/wp\/2019\/05\/fb7046d9-zoom-logo.png\" alt=\"\" width=\"184\" height=\"42\" \/>\n<h3><strong>Zoom <\/strong><\/h3>\nZoom est un excellent outil de vid\u00e9oconf\u00e9rence. Il est particuli\u00e8rement pratique parce qu'il permet de partager facilement des vid\u00e9os et des \u00e9crans. Zoom est l'outil que nous utilisons pour les appels approfondis avec nos clients et les r\u00e9unions d'\u00e9quipe o\u00f9 des \u00e9crans ou de la vid\u00e9o sont n\u00e9cessaires. Ce que nous aimons dans Zoom, c'est la possibilit\u00e9 de sonder les participants \u00e0 nos heures de bureau. Gr\u00e2ce \u00e0 Zoom, il est facile de lancer un simple sondage et d'\u00e9valuer les sujets qui int\u00e9ressent le plus les participants.\n\n<img class=\"embed-center\" src=\"https:\/\/storage.googleapis.com\/wpgcbucket\/wp\/2019\/05\/f024b814-zoom-office-hours.png\" alt=\"\" width=\"500\" height=\"283\" \/>\n\nDe plus, nous pouvons mettre les invit\u00e9s en sourdine s'ils souhaitent avoir des discussions individuelles sur leur situation sp\u00e9cifique. Zoom facilite \u00e9galement l'enregistrement de nos r\u00e9unions, ce qui nous permet de t\u00e9l\u00e9charger ult\u00e9rieurement des vid\u00e9os sur YouTube et de les envoyer aux personnes qui n'ont pas pu assister \u00e0 la r\u00e9union en direct.\n\n<hr \/>\n\n<img class=\"embed-center\" src=\"https:\/\/storage.googleapis.com\/wpgcbucket\/wp\/2019\/05\/353cc135-buffer-logo.png\" alt=\"\" width=\"200\" height=\"42\" \/>\n<h3><strong>Tampon<\/strong><\/h3>\nBuffer est notre outil pratique de planification des m\u00e9dias sociaux. Vous savez que nous postons sur les m\u00e9dias sociaux, n'est-ce pas ? Si ce n'est pas le cas, suivez notre <a href=\"https:\/\/twitter.com\/MemberMouse\" target=\"_blank\" rel=\"noopener noreferrer\">Compte Twitter<\/a> et <a href=\"https:\/\/www.facebook.com\/membermouse\/\" target=\"_blank\" rel=\"noopener noreferrer\">aimer notre page sur Facebook<\/a>!\n\nBuffer makes scheduling and batching our social media content a breeze. It\u2019s so nice to just sit down and schedule an entire week\u2019s worth of posts across our main platforms. This helps save our team time, energy, and effort. Buffer\u2019s engagement analytics are also helpful in showing us the content our audience likes the most.\n\n<img class=\"embed-center\" src=\"https:\/\/storage.googleapis.com\/wpgcbucket\/wp\/2019\/05\/04e6d30f-membermouse-buffer-retweet.png\" alt=\"\" width=\"500\" height=\"631\" \/>\n\n<strong>Conseil de pro<\/strong>: Saviez-vous qu'avec Buffer, vous pouvez programmer des retweets ? Nous adorons cette fonctionnalit\u00e9 car elle vous permet de partager quelque chose que vous aimez sans spammer votre flux.\n\n<hr \/>\n\n<img class=\"embed-center\" src=\"https:\/\/storage.googleapis.com\/wpgcbucket\/wp\/2019\/05\/b0ca4023-uberconference-logo.png\" alt=\"\" width=\"255\" height=\"60\" \/>\n<h3><strong>UberConf\u00e9rence<\/strong><\/h3>\nSi cette liste d'outils dont nous parlons ici repr\u00e9sente tous un club dans un ensemble de clubs de golf, UberConference est sans aucun doute notre sand wedge. Nous n'utilisons peut-\u00eatre pas cet outil tous les jours, mais lorsque nous sommes dans l'embarras et que nous nous retrouvons dans une fosse de sable (<em>ok... l'analogie avec le golf s'arr\u00eate ici<\/em>), we\u2019re sure glad UberConference is around.\n\nYou see, despite having so many different communication options\u2026 Zoom, ZenCastr, Skype, Phone, etc\u2026 there are just times when these tools don\u2019t work for everyone involved. This is where UberConference comes into play.\n\nUberConference is a digital conferencing tool that lets you have your own channel or \u201croom\u201d to have and record calls. What we love about this tool is that not only can you join it from your computer, but you can also call in and join by telephone. Yep, that\u2019s right!\n\n<img class=\"embed-center\" src=\"https:\/\/storage.googleapis.com\/wpgcbucket\/wp\/2019\/05\/b4a8302d-uberconference-membermouse-channel.png\" alt=\"\" width=\"500\" height=\"430\" \/>\n\n<b>Voici comment nous l'utilisons :<\/b>\n\nLet\u2019s say that we\u2019re doing a pre-interview with a potential podcast guest. We typically do these calls in our ZenCastr channel, since that\u2019s the tool we actually use to record our podcasts. But, if our guest is having a problem on their end, their computer crashes, or some other technological voodoo is occurring, we can always fall back on our UberConference channel. It\u2019s easy to just send them the phone number, have them join, and record. After the call (if you choose to record) UberConference sends you a nice email with a link to download the audio from the call. So nice and easy!\n\nSomething that cracks us up about UberConference is the selection of music you can use for your <em>musique d'attente<\/em>. Our favorite? That one goes to Rick Astley's 1987 classic, \"Never Gonna Give You Up.\" Yep. It's really an option.\n<img class=\"embed-center\" src=\"https:\/\/storage.googleapis.com\/wpgcbucket\/wp\/2019\/05\/8d6a9137-uberconference-hold-music.png\" alt=\"\" width=\"636\" height=\"60\" \/>\n\n<hr \/>\n\n<img class=\"embed-center\" src=\"https:\/\/storage.googleapis.com\/wpgcbucket\/wp\/2019\/05\/8c6c6da5-asana-logo.png\" alt=\"\" width=\"200\" height=\"40\" \/>\n<h3><strong>Asana<\/strong><\/h3>\nAsana is our bread-and-butter project management tool. Not only is it great for managing tasks and assignments across teams, it\u2019s also perfect for self-management. With the type of work we do here at MemberMouse and the level of detail involved in our projects, it\u2019s so nice to be able to break down our tasks into bite-sized chunks.\n\nWhile we might not be as obsessive about this as our recent podcast guest, <a href=\"https:\/\/membermouse.com\/fr\/podcast\/gagner-de-largent-en-ligne-moneylab\/\" target=\"_blank\" rel=\"noopener noreferrer\">Matt Giovanisci<\/a>Un coup d'\u0153il \u00e0 nos projets Asana r\u00e9v\u00e8le des t\u00e2ches bien d\u00e9coup\u00e9es comme...\n\n<img class=\"embed-center\" src=\"https:\/\/storage.googleapis.com\/wpgcbucket\/wp\/2019\/05\/d55734f2-asana-membermouse-task-list.png\" alt=\"\" width=\"600\" height=\"224\" \/>\n\nAsana nous permet de rester concentr\u00e9s sur nos t\u00e2ches, de communiquer entre nous sur nos projets de mani\u00e8re organis\u00e9e et d'obtenir une bonne dose de dopamine lorsque la case verte est coch\u00e9e.\n\n<hr \/>\n\n<img class=\"embed-center\" src=\"https:\/\/storage.googleapis.com\/wpgcbucket\/wp\/2019\/05\/d0456296-monday-logo.png\" alt=\"\" width=\"250\" height=\"45\" \/>\n<h3><strong>Lundi<\/strong><\/h3>\nBut\u2026 we also use Monday for project management as well. I know. Why do we need two project management tools?\n\nWell, the thing is that earlier this year we decided to give Monday a shot. It seems perfectly designed and structured for some of the projects that might get a bit tangled up in Asana.\n\n<img class=\"embed-center\" src=\"https:\/\/storage.googleapis.com\/wpgcbucket\/wp\/2019\/05\/9e3c9ce5-membermouse-monday-workflow.png\" alt=\"\" width=\"500\" height=\"308\" \/>\n\nSo far, we are really liking this tool and it does make tracking the progress of a project really easy. We love the nice visuals of the tool. With one glance at a project board, we can see grey, red, yellow, or green. Immediately, we know where we are with the project and what the next steps are.\n\nWe might even move everything over to Monday by the end of the year. I guess you\u2019ll have to come back to this post later on and find out what we did!\n\n<hr \/>\n\n<img class=\"embed-center\" src=\"https:\/\/storage.googleapis.com\/wpgcbucket\/wp\/2019\/05\/4c5cf469-zencastr-logo.png\" alt=\"\" width=\"200\" height=\"45\" \/>\n<h3><strong>Zencastr<\/strong><\/h3>\nIf you have a podcast, are thinking about starting a podcast, or just want to record high-quality audio interviews between people in separate locations, Zencastr is the answer to your prayers!\n\nHere\u2019s a little context before we get into what we love about Zencastr:\n\nLast year, we started a podcast. It\u2019s called <a href=\"https:\/\/membermouse.com\/fr\/entrepreneur-par-abonnement\/\" target=\"_blank\" rel=\"noopener noreferrer\">Le podcast de l'entrepreneur par abonnement<\/a>. This was a brand-new venture for us here at MemberMouse, something we\u2019ve never tried before. And the thing about starting new projects, is that you don\u2019t know what you don\u2019t know.\n\nOur very first episodes were recorded with UberConference. That makes sense, right? The only problem was the audio quality of the recording was very sub-optimal. UberConference is great for recording a call for note-taking purposes\u2026 but the audio quality of the recording just sounded unprofessional. To get into the nitty-gritty details here a bit, the main problem was that UberConference condenses all recordings into one .mp3 file. And, it does this thing where it automatically fades people\u2019s voices in and out when two people are talking at the same time. This is great for conference calls, but horrible for podcasters.\n\nPlus, everyone on the podcast team is a bit of an audio nerd\u2026 so these low-quality recordings just weren\u2019t cutting it. Once we knew what the problem was, we went looking for a solution. This is where Zencastr comes it.\n\n<img class=\"embed-center\" src=\"https:\/\/storage.googleapis.com\/wpgcbucket\/wp\/2019\/05\/bae63f23-membermouse-zencastr-channel.png\" alt=\"\" width=\"500\" height=\"399\" \/>\n\nCe qui est extraordinaire avec Zencastr, c'est que chaque participant \u00e0 l'appel re\u00e7oit son propre enregistrement audio. Cela signifie que chaque participant voit son son enregistr\u00e9 localement par le biais du microphone qu'il utilise. \u00c0 la fin de l'enregistrement, cette piste audio individuelle est ensuite t\u00e9l\u00e9charg\u00e9e sur Zencastr o\u00f9 nous pouvons la t\u00e9l\u00e9charger et l'\u00e9diter. C'est vraiment le r\u00eave d'un podcasteur !\n\n<hr \/>\n\n<img class=\"embed-center\" src=\"https:\/\/storage.googleapis.com\/wpgcbucket\/wp\/2019\/05\/688ed7b4-adobe-logo.png\" alt=\"\" width=\"200\" height=\"46\" \/>\n<h3><strong>Adobe Creative Suite<\/strong><\/h3>\nQue dire d'Adobe qui n'ait d\u00e9j\u00e0 \u00e9t\u00e9 dit ? C'est la r\u00e9f\u00e9rence en mati\u00e8re d'\u00e9dition de photos, de graphiques et d'illustrations. Nous utilisons Photoshop pour \u00e9diter les photos que nous utilisons sur le blog, les graphiques de notre site web et les vid\u00e9os de notre cha\u00eene YouTube. C'est un outil inestimable et nous sommes ravis qu'ils soient pass\u00e9s \u00e0 un mod\u00e8le d'abonnement mensuel. Au lieu de d\u00e9bourser des centaines ou des milliers d'euros pour un logiciel qui devra \u00e9ventuellement \u00eatre mis \u00e0 jour, nous pouvons payer une fraction de cette somme sous la forme d'un abonnement mensuel au logiciel.\n\n<hr \/>\n\n<img class=\"embed-center\" src=\"https:\/\/storage.googleapis.com\/wpgcbucket\/wp\/2019\/05\/45b8553f-canva-logo.png\" alt=\"\" width=\"100\" height=\"100\" \/>\n<h3><strong>Canva <\/strong><\/h3>\n<a href=\"https:\/\/www.canva.com\/\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">Canva<\/a> est en quelque sorte notre \"Photoshop Light\". Il permet de concevoir des graphiques pour les m\u00e9dias sociaux et d'autres images tr\u00e8s rapidement et facilement. De plus, il dispose d'une grande biblioth\u00e8que de graphiques que nous pouvons facilement ajouter \u00e0 nos projets.\n\n<img class=\"embed-center\" src=\"https:\/\/storage.googleapis.com\/wpgcbucket\/wp\/2019\/05\/c129274e-membermouse-canva-graphics.png\" alt=\"\" width=\"500\" height=\"547\" \/>\n\nL'une de nos fonctions pr\u00e9f\u00e9r\u00e9es de Canva est la possibilit\u00e9 de cr\u00e9er et d'utiliser des mod\u00e8les. Nous cr\u00e9ons beaucoup d'images qui sont essentiellement les m\u00eames. Canva nous permet de gagner du temps et de travailler plus intelligemment en \u00e9vitant les doublons.\n\n<hr \/>\n\n<img class=\"embed-center\" src=\"https:\/\/storage.googleapis.com\/wpgcbucket\/wp\/2019\/05\/98c0a297-wistia-logo.png\" alt=\"\" width=\"200\" height=\"31\" \/>\n<h3><strong>Wistia<\/strong><\/h3>\nSi vous avez d\u00e9j\u00e0 visit\u00e9 notre centre d'assistance, vous avez probablement vu au moins l'une des dizaines de vid\u00e9os d'assistance que nous proposons. Ces vid\u00e9os montrent \u00e0 nos clients comment tout faire avec MemberMouse, de la configuration des niveaux d'adh\u00e9sion \u00e0 l'utilisation des SmartTags, en passant par l'explication de nos fonctions avanc\u00e9es.\n\n<img class=\"embed-center\" src=\"https:\/\/storage.googleapis.com\/wpgcbucket\/wp\/2019\/05\/b14455f1-membermouse-wistia-support-videos.png\" alt=\"\" width=\"500\" height=\"426\" \/>\n\nToutes ces vid\u00e9os sont h\u00e9berg\u00e9es sur Wistia. Non seulement Wistia nous fournit un h\u00e9bergement vid\u00e9o fiable et de haute qualit\u00e9, mais sa plateforme nous fournit \u00e9galement des mesures et des statistiques de suivi importantes concernant nos vid\u00e9os.\n\n<hr \/>\n\n<img class=\"embed-center\" src=\"https:\/\/storage.googleapis.com\/wpgcbucket\/wp\/2019\/05\/782fe993-fogbugz-logo.png\" alt=\"\" width=\"182\" height=\"75\" \/>\n<h3><strong>Fogbugz <\/strong><\/h3>\nFogbugz is the tool our development team uses to track issues and (you guessed it) bugs that pop up in the MemberMouse platform.\n\nAny time an issue comes up inside of MemberMouse, we track everything related to it with Fogbugz. We also use to plan upcoming platform updates and new version releases. Once a bug is identified and a fix is implemented, we commit it to the code repository. Fogbugz tracks it from here and helps our team keep a close eye on it. This is great because we have records of all the original issues and what we did to fix it. Our development team likes using Fogbugz because all of these things would be tricky to do otherwise.\n\n<hr \/>\n\n<img class=\"embed-center\" src=\"https:\/\/storage.googleapis.com\/wpgcbucket\/wp\/2019\/05\/0cbca15e-deputy-logo.png\" alt=\"\" width=\"200\" height=\"38\" \/>\n<h3><strong>D\u00e9put\u00e9<\/strong><\/h3>\nComme nous sommes une entreprise virtuelle, nous ne disposons pas d'une v\u00e9ritable \"pointeuse\" o\u00f9 notre \u00e9quipe peut pointer \u00e0 l'entr\u00e9e et \u00e0 la sortie. C'est l\u00e0 qu'intervient Deputy. Deputy facilite le suivi de nos heures, la gestion des demandes de cong\u00e9s et l'approbation des p\u00e9riodes de paie. Que nous pointions sur nos ordinateurs portables ou nos t\u00e9l\u00e9phones, Deputy est l\u00e0 pour nous garder tous sur la bonne voie.\n\n<hr \/>\n\n<img class=\"embed-center\" src=\"https:\/\/storage.googleapis.com\/wpgcbucket\/wp\/2019\/05\/99110341-gusto-logo.png\" alt=\"\" width=\"200\" height=\"52\" \/>\n<h3><strong>Gusto<\/strong><\/h3>\nGusto est en quelque sorte notre d\u00e9partement RH virtuel. Cet outil est extraordinaire. Il facilite la gestion des salaires et des imp\u00f4ts. Nous appr\u00e9cions le fait que vous puissiez g\u00e9rer l'historique des salaires, les entrepreneurs et le personnel, les d\u00e9p\u00f4ts directs et les documents fiscaux en un seul endroit.\n\n<hr \/>\n\n<img class=\"embed-center\" src=\"https:\/\/storage.googleapis.com\/wpgcbucket\/wp\/2019\/05\/362d18f8-freshworks-logo.png\" alt=\"\" width=\"200\" height=\"40\" \/>\n<h3><strong>FreshWorks (en anglais)<\/strong><\/h3>\nWe\u2019re big fans of the FreshWorks suite here at MemberMouse. We primarily use two of their tools (FreshDesk and FreshSales) to help us communicate with our customers and prospects in the most efficient way possible. If you've ever contacted our friendly and helpful support team, a ticket was opened up for you.\n\nYou see, we run our entire support ticketing system through FreshDesk. It helps us quickly answer your questions and find solutions to any issues you may encounter when building your membership site. What\u2019s great about all of this is that these two tools link up with FreshSales so we can track, manage, and follow up with our leads and prospective customers.\n\n<hr \/>\n\n<img class=\"embed-center\" src=\"https:\/\/storage.googleapis.com\/wpgcbucket\/wp\/2019\/05\/9e366292-hellobar-logo.png\" alt=\"\" width=\"200\" height=\"56\" \/>\n<h3><strong>HelloBar<\/strong><\/h3>\nHave you opted-in for our newsletter? If so, thank you! If not\u2026 what\u2019s stopping you? ;-)\n\nThe dropdown bar at the top of the page (<em>regardez en l'air... vous pouvez probablement le voir<\/em>) permet \u00e0 nos visiteurs de s'inscrire facilement \u00e0 notre liste de diffusion. HelloBar est reli\u00e9 \u00e0 notre compte Drip, de sorte que les choses sont g\u00e9r\u00e9es par les puissantes fonctions d'automatisation de Drip. Nous utilisons \u00e9galement HelloBar pour les offres sp\u00e9ciales et les ventes. C'est un outil utile qui permet de dire \"Bonjour\" aux visiteurs de notre site Web et de les informer de ce qui se passe chez MemberMouse.\n\n<hr \/>\n\n<img class=\"embed-center\" src=\"https:\/\/storage.googleapis.com\/wpgcbucket\/wp\/2019\/05\/ea0b9619-typeform-logo.png\" alt=\"\" width=\"200\" height=\"116\" \/>\n<h3><strong>TypeForm<\/strong><\/h3>\nTypeForm est notre principal outil d'enqu\u00eate. Il nous aide \u00e0 obtenir un retour d'information essentiel de la part de nos clients afin que nous puissions continuellement am\u00e9liorer notre plateforme et nous concentrer sur les choses qui sont importantes pour vous. De plus, il s'int\u00e8gre \u00e0 Drip pour que nous puissions cr\u00e9er des balises et des d\u00e9clencheurs \u00e0 partir des r\u00e9ponses que nous recevons. Avec TypeForm, il est facile de partager les r\u00e9sultats de nos enqu\u00eates avec l'ensemble de notre \u00e9quipe. Ainsi, tout le monde est sur la m\u00eame longueur d'onde.\n\n<hr \/>\n\n<img class=\"embed-center\" src=\"https:\/\/storage.googleapis.com\/wpgcbucket\/wp\/2019\/05\/9fb8b0b9-stripe-paypal-logos.png\" alt=\"\" width=\"366\" height=\"50\" \/>\n<h3><strong>Stripe &amp; Paypal <\/strong><\/h3>\nStripe and Paypal are the two payment processors that we use here at MemberMouse to collect payments from our customers. While the majority of our payments go through Stripe, we love having Paypal for our customers who prefer to use their platform. Paypal is great because it is so easy to use, it\u2019s essentially a virtual wallet for people online. Plus, you\u2019re able to pay directly from a checking account with PayPal, which isn\u2019t an option with Stripe.\n\nThrough Stripe\u2019s powerful reporting and analytic features, we get key insights into the financial health of our business. And PayPal\u2019s reporting, well\u2026. not so much.\n\n<hr \/>\n\n<img class=\"embed-center\" src=\"https:\/\/storage.googleapis.com\/wpgcbucket\/wp\/2019\/05\/60ab74ac-idevaffiliate-logo.png\" alt=\"\" width=\"337\" height=\"50\" \/>\n<h3><strong>Affili\u00e9 iDev<\/strong><\/h3>\niDevAffiliate est l'outil que nous utilisons pour g\u00e9rer nos <a href=\"https:\/\/affiliates.membermouse.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">r\u00e9seau d'affili\u00e9s<\/a>. Cet outil nous aide \u00e0 comprendre qui sont nos affili\u00e9s et quelles sont leurs performances. Il g\u00e8re le suivi, les paiements et s'int\u00e8gre parfaitement \u00e0 MemberMouse. Cela signifie que nous sommes en mesure de suivre la valeur des clients \u00e0 vie des membres qui nous rejoignent par l'interm\u00e9diaire de diff\u00e9rents affili\u00e9s. Cela est essentiel pour nous aider \u00e0 comprendre qui sont nos meilleurs clients et d'o\u00f9 ils viennent. Et cela nous am\u00e8ne \u00e0 notre prochain et dernier outil...\n\n<hr \/>\n\n<img class=\"embed-center\" src=\"https:\/\/storage.googleapis.com\/wpgcbucket\/wp\/2019\/05\/a68e6a7a-membermouse-logo.png\" alt=\"\" width=\"404\" height=\"50\" \/>\n<h3><strong>Souris du membre<\/strong><\/h3>\nLast but certainly not least is MemberMouse.\n\nWait\u2026 what?\n\nYep! We use MemberMouse to run and manage MemberMouse!\n\nLike our customers, MemberMouse is a subscription, member-based business. For us, MemberMouse manages everything from product licensing, membership management, payment processing, sending email notifications like receipts, affiliate tracking, and advanced reporting. If you\u2019ve ever wanted to see an example of <a href=\"https:\/\/www.hostingadvice.com\/blog\/grow-your-membership-site-with-membermouse\/\" target=\"_blank\" rel=\"noopener noreferrer\">Souris du membre<\/a> en action, vous l'avez sous les yeux !\n\n<img class=\"embed-center\" src=\"https:\/\/storage.googleapis.com\/wpgcbucket\/wp\/2019\/05\/2396836a-membermouse-dashboard.png\" alt=\"\" width=\"500\" height=\"317\" \/>\n\nCe qui est formidable, c'est que nous sommes en mesure de mettre en \u0153uvre la puissance de nos propres fonctions avanc\u00e9es. Par exemple, MemberMouse suit la valeur \u00e0 vie des clients, le nombre total de membres, les ventes d'adh\u00e9sion, les ventes de produits et de canaux, et bien d'autres choses encore. Nous sommes en mesure d'utiliser les fonctionnalit\u00e9s que nous avons cr\u00e9\u00e9es pour nos clients afin de g\u00e9rer notre propre activit\u00e9 d'adh\u00e9sion. Pas mal, non ?\n\n<hr \/>\n\n<h3><b>The Tools We Left Behind...<\/b><\/h3>\n<h4><i class=\"fa fa-times-circle\"><\/i><strong> Sumo<\/strong><\/h4>\nThere's only so many popups people can handle...\n<h4><i class=\"fa fa-times-circle\"><\/i><strong> Dropbox<\/strong><\/h4>\nThe transition to Dropbox Business drove us nuts! And when we tried to switch back to the regular plan, you started deleting our files! So we had to say \"Forget you!\" Google Drive has been serving us well since then!\n<h4><i class=\"fa fa-times-circle\"><\/i><strong> Hotjar<\/strong><\/h4>\nOh HotJar... You felt like an online dating site. Sure, it was fun to login once in awhile and see who's out there... but after a few sessions we started to feel a bit voyeuristic.\n<h4><i class=\"fa fa-times-circle\"><\/i><strong> Histoire compl\u00e8te<\/strong><\/h4>\nHoly information overload, Batman! FullStory, we love you but you do truly live up to your elevator pitch... <em>comme Google Analytics sur les st\u00e9ro\u00efdes<\/em>. Si nous voulons regarder des films, je pense que nous nous tournerons vers Netflix \u00e0 partir de maintenant. Google Analytics fait du bon travail pour nous.\n<h4><i class=\"fa fa-times-circle\"><\/i><strong> FreshChat<\/strong><\/h4>\nFreshChat was great at first... but we just couldn't turn you off! Everyone here at MemberMouse does need to sleep occasionally... and leaving up an email address in chat was just annoying for our customers.\n<h4><i class=\"fa fa-times-circle\"><\/i><strong> SurveyGizmo<\/strong><\/h4>\nEn fait, nous n'avons rien \u00e0 vous reprocher, SurveyGizmo. Vous nous avez bien servis !\n<h4><i class=\"fa fa-times-circle\"><\/i><strong> MailChimp<\/strong><\/h4>\nSorry MailChimp... but Drip has got you beat when it comes to features, functionalities, automations, and workflows. It was fun while it lasted...\n\n<hr \/>\n\n<h3><b>Conclusion<\/b><\/h3>\nSo there you have it! We hope you\u2019ve enjoyed meeting our \"software colleagues,\" so to speak.\n\nAll of these tools and services help us keep our day-to-day operations running smoothly, communicate effectively with our community, and ultimately provide the best possible membership and subscription software and service to our customers.\n\nWe love hearing from our customers, community of developers, and podcast guests about the different tools and products they're using to build, grow, and optimize their businesses. And, we'd love to hear from you about your favorite tools and software products.\n\nWhat tools do you use to build, grow, and optimize your online business?\n\nJoin our discussion and leave us a comment below!","protected":false},"excerpt":{"rendered":"<p>Si vous d\u00e9veloppez une activit\u00e9 en ligne, nous sommes certains que vous comprenez les joies et les frustrations li\u00e9es \u00e0 la s\u00e9lection et \u00e0 l'utilisation d'outils en ligne. Dans cet article, nous passons en revue les coulisses et vous montrons les outils que nous utilisons pour faire fonctionner MemberMouse.<\/p>","protected":false},"author":20918,"featured_media":5097,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_strive_editorial_status":"not-started","_strive_copy_of":0,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_strive_checklists":"\"\"","_strive_active_checklist":"","_strive_post_notes":"","footnotes":""},"categories":[77,117],"tags":[],"class_list":["post-5093","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-integration","category-mm-dash"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/membermouse.com\/fr\/wp-json\/wp\/v2\/posts\/5093","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/membermouse.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/membermouse.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/membermouse.com\/fr\/wp-json\/wp\/v2\/users\/20918"}],"replies":[{"embeddable":true,"href":"https:\/\/membermouse.com\/fr\/wp-json\/wp\/v2\/comments?post=5093"}],"version-history":[{"count":0,"href":"https:\/\/membermouse.com\/fr\/wp-json\/wp\/v2\/posts\/5093\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/membermouse.com\/fr\/wp-json\/wp\/v2\/media\/5097"}],"wp:attachment":[{"href":"https:\/\/membermouse.com\/fr\/wp-json\/wp\/v2\/media?parent=5093"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/membermouse.com\/fr\/wp-json\/wp\/v2\/categories?post=5093"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/membermouse.com\/fr\/wp-json\/wp\/v2\/tags?post=5093"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}