MemberMouse utilizes WordPress’ built-in mailing functionality called wp_mail to send emails. When it seems that emails aren’t being received by the customer keep in mind that MemberMouse is only initiating the process of sending an email being and has no involvement after that. If customers aren’t receiving your emails, it’s possible that WordPress mail isn’t configured correctly or the email is getting blocked by the customer’s spam filter.<\/p>\n\n\n\n
The first thing you want to do if you think emails being sent by MemberMouse aren’t being delivered is to verify that MemberMouse actually attempted to send an email. You can easily check this by looking at the registro de atividades<\/a> for the member in question and filtering by ‘Email’ events only. You can get to the activity log by going to the Member Details area for a particular member and clicking the ‘Activity Log’ tab.<\/p>\n\n\n\n Se o registro de atividades mostrar que os e-mails foram enviados, isso significa que o MemberMouse est\u00e1 funcionando corretamente e voc\u00ea deve prosseguir com as etapas a seguir para determinar a origem do problema.<\/p>\n\n\n\n By default, WordPress mail attempts to use the default settings on your server for sending emails. Even if this works, it’s not going to result in the best deliverability and your emails may end up in your customer’s spam folder more often. It’s highly recommended that you use a plugin like WP Mail SMTP<\/a> ou Easy WP SMTP<\/a> para configurar o correio do WordPress para enviar e-mails via SMTP usando o servi\u00e7o de e-mail de sua prefer\u00eancia.<\/p>\n\n\n\n If you’re using CC email addresses in a push notification and you’re receiving the email on the main address but not on one or more of the CC addresses. This issue is most likely related to a setting on your server which limits outgoing emails from the same domain as the one it’s hosted on. For example, the issue can arise if your domain is http:\/\/yourdomain.com and you’re attempting to send to CC the email joe@yourdomain.com. You’ll want to work with your hosting provider to remove this limitation.<\/p>\n\n\n\n <\/p>\n\n\n\n O MemberMouse utiliza a funcionalidade de correspond\u00eancia integrada do WordPress chamada wp_mail para enviar e-mails. Quando parecer que os e-mails n\u00e3o est\u00e3o sendo recebidos pelo cliente, lembre-se de que o MemberMouse est\u00e1 apenas iniciando...<\/p>","protected":false},"author":21411,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"ht-kb-category":[136],"ht-kb-tag":[],"class_list":["post-7824","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-common-issues"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\tEtapa 2: Configure o WordPress Mail para usar SMTP (recomendado<\/em>)<\/h5>\n\n\n\n
Problemas no recebimento de e-mails CC<\/h5>\n\n\n\n