{"id":8176,"date":"2023-08-15T13:18:51","date_gmt":"2023-08-15T20:18:51","guid":{"rendered":"https:\/\/membermouse.com\/?post_type=ht_kb&p=8176"},"modified":"2023-08-15T13:18:51","modified_gmt":"2023-08-15T20:18:51","slug":"ferramenta-de-assinaturas-duplicadas","status":"publish","type":"ht_kb","link":"https:\/\/membermouse.com\/pt\/docs\/duplicate-subscriptions-tool\/","title":{"rendered":"Ferramenta de assinaturas duplicadas"},"content":{"rendered":"

Se voc\u00ea tiver o MemberMouse configurado para\u00a0permitir assinaturas duplicadas<\/a>, it’s possible that customers may accidentally sign up for the same subscription two or more times. <\/p>\n\n\n\n

A ferramenta de assinaturas duplicadas exibe uma lista completa de todos os membros do sistema que t\u00eam assinaturas duplicadas associadas \u00e0s suas contas e permite que voc\u00ea cancele as assinaturas duplicadas individualmente.<\/p>\n\n\n\n

Para acessar a ferramenta de assinaturas duplicadas, no menu do MemberMouse, v\u00e1 para Configura\u00e7\u00f5es gerais<\/em> e, em seguida, clique no bot\u00e3o Assinaturas duplicadas<\/em> guia.<\/p>\n\n\n\n

A captura de tela abaixo \u00e9 um exemplo da apar\u00eancia da tabela de assinaturas duplicadas. <\/p>\n\n\n\n

Here you see a complete list of duplicate subscriptions in your system grouped by member account. Each row in the table represents a currently active subscription on the member’s account. Subscriptions are grouped by member for easy viewing. Consult the\u00a0Colunas de assinatura duplicadas<\/em>\u00a0tabela abaixo para saber mais.

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<\/div>\n\n\n\n
Colunas de assinatura duplicadas<\/h5>\n\n\n\n
<\/div>\n\n\n\n
Nome<\/strong><\/td>This is the customer’s full name.<\/td><\/tr>
E-mail<\/strong><\/td>This is the customer’s email. Clicking on the email address will take you to the transactions tab of the member details area so you can see more details about the transactions that have occurred on this customer’s account.<\/td><\/tr>
Pedido#<\/strong><\/td>Esse \u00e9 o n\u00famero do pedido associado \u00e0 assinatura.<\/td><\/tr>
Produto<\/strong><\/td>Esse \u00e9 o nome do produto de assinatura.<\/td><\/tr>
Data<\/strong><\/td>Essa \u00e9 a data em que o pedido foi feito para o produto de assinatura.<\/td><\/tr>
A\u00e7\u00e3o<\/strong>s<\/strong><\/td>Clique no bot\u00e3o\u00a0Cancelar assinaturas<\/em>\u00a0para cancelar a assinatura.

Isso evitar\u00e1 que o cliente seja cobrado no futuro por essa assinatura.

If after you cancel a subscription, there’s only one active subscription left on the customer’s account for that particular subscription product, the customer won’t show up in the duplicate subscriptions view anymore because all duplicates have been canceled.

Observa\u00e7\u00e3o:\u00a0<\/strong>While canceling duplicate subscriptions you may want to consult the customer’s transaction history to see if they should be issued any refunds. You can do this quickly by clicking on their email address.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
<\/div>","protected":false},"excerpt":{"rendered":"

Se voc\u00ea tiver o MemberMouse configurado para permitir assinaturas duplicadas, \u00e9 poss\u00edvel que os clientes se inscrevam acidentalmente na mesma assinatura duas ou mais vezes. A ferramenta de assinaturas duplicadas exibe uma...<\/p>","protected":false},"author":21411,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"ht-kb-category":[195],"ht-kb-tag":[],"class_list":["post-8176","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-general-settings-articles"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t