{"id":8304,"date":"2023-08-16T02:52:25","date_gmt":"2023-08-16T09:52:25","guid":{"rendered":"https:\/\/membermouse.com\/?post_type=ht_kb&p=8304"},"modified":"2024-01-17T13:11:12","modified_gmt":"2024-01-17T18:11:12","slug":"tratamento-automatizado-de-pagamentos-em-atraso","status":"publish","type":"ht_kb","link":"https:\/\/membermouse.com\/pt\/docs\/automated-overdue-payment-handling\/","title":{"rendered":"Tratamento automatizado de pagamentos em atraso"},"content":{"rendered":"

Um dos aspectos mais desafiadores da administra\u00e7\u00e3o de um neg\u00f3cio de continuidade \u00e9 descobrir e lidar com pagamentos em atraso. Felizmente, o MemberMouse pode cuidar desse processo para voc\u00ea e garantir que somente os membros que estiverem em dia com os pagamentos tenham acesso ao seu conte\u00fado protegido.<\/p>\n\n\n\n

OBSERVA\u00c7\u00c3O:\u00a0<\/strong>With payment services that don’t support card-on-file functionality (i.e. PayPal, Authorize.net), MemberMouse has no control over the recurring billing process and\u00a0n\u00e3o<\/strong>\u00a0tratam automaticamente os pagamentos em atraso. Cada processador de pagamento trata os pagamentos atrasados de forma diferente. O acesso \u00e0s contas associadas no MemberMouse s\u00f3 ser\u00e1 atualizado quando as informa\u00e7\u00f5es de pagamento forem atualizadas no PayPal ou no Authorize.net, seja por uma cobran\u00e7a bem-sucedida ou ap\u00f3s v\u00e1rias tentativas fracassadas.<\/em>Voc\u00ea pode saber mais sobre isso lendo sobre\u00a0Como o MemberMouse lida com o faturamento recorrente<\/a>.<\/p>\n\n\n\n

Here’s how it works:<\/p>\n\n\n\n

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  1. Depending on the payment method you’ve integrated with, when a rebill payment fails MemberMouse will be notified. When this happens MemberMouse will put the member’s access rights into overdue status which means that they will not be able to access any of the content that’s protected by the membership level or bundle that they missed a payment on, unless otherwise configured as noted here: Configurar direitos de acesso vencidos<\/a>.

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  2. Em seguida, o membro ser\u00e1 automaticamente enviou uma notifica\u00e7\u00e3o de pagamento em atraso<\/a>. A default notification email is setup when MemberMouse is installed, but it’s completely customizable and can be modified to suit your needs. An important component of this email is informing the member that they can atualizar suas informa\u00e7\u00f5es de cobran\u00e7a diretamente na p\u00e1gina Minha conta<\/a>.

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  3. After the member has updated their billing information and they’ve been billed for the missed payment, their access rights will automatically be reactivated and as a result they’ll be able to access all of the protected content again.

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  4. Depending on the payment method you’ve integrated with, MemberMouse will automatically attempt to rebill the customer a total of 3 times while in overdue status. The first attempt will occur 2 days after the initial attempt. The second attempt will occur 5 days after the initial attempt. The third attempt will occur 7 days after the initial attempt. If the final rebill attempt fails, MemberMouse will automatically cancel the member’s access rights, and they will have to purchase the subscription option again in order to regain access.

    (MM 3.0+)<\/mark><\/em> Esse \u00e9 o cronograma e o n\u00famero de tentativas padr\u00e3o. No entanto, a partir do MemberMouse 3.0, \u00e9 poss\u00edvel personalizar o cronograma de tentativas de pagamento de cobran\u00e7as em atraso. Favor     consulte nosso artigo em Dicas e Truques<\/a> para obter mais informa\u00e7\u00f5es sobre como fazer isso.<\/li>\n<\/ol>","protected":false},"excerpt":{"rendered":"

    Um dos aspectos mais desafiadores da administra\u00e7\u00e3o de um neg\u00f3cio de continuidade \u00e9 descobrir e lidar com pagamentos em atraso. Felizmente, o MemberMouse pode cuidar desse processo para voc\u00ea e garantir que somente...<\/p>","protected":false},"author":21411,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"ht-kb-category":[163],"ht-kb-tag":[],"class_list":["post-8304","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-payment-basics"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t