{"id":1899,"date":"2017-10-03T06:00:56","date_gmt":"2017-10-03T13:00:56","guid":{"rendered":"https:\/\/membermouse.com\/?p=1899"},"modified":"2026-06-16T14:05:41","modified_gmt":"2026-06-16T18:05:41","slug":"5-maneiras-de-manter-seu-negocio-de-associacao-com-sucesso","status":"publish","type":"post","link":"https:\/\/membermouse.com\/pt\/strategies\/5-ways-to-successfully-sustain-your-membership-business\/","title":{"rendered":"5 maneiras de manter seu neg\u00f3cio de associa\u00e7\u00e3o com sucesso"},"content":{"rendered":"Starting a membership or subscription business is great.\r\n\r\nIt\u2019s a move many businesses are making and will probably continue to make, because the <a href=\"https:\/\/www.entrepreneur.com\/article\/243573\" target=\"_blank\" rel=\"noopener noreferrer\">o modelo de associa\u00e7\u00e3o funciona<\/a>.\r\n\r\nBut keeping a membership business running over the course of a few years, on the other hand, isn\u2019t so great. In fact, it can be downright hard.\r\n\r\nSo how do you make sure that you keep growing over the course of a year, or two years, or five years?\r\n\r\nHere\u2019s are 5 ways to keep your members engaged for the long haul\u2026\r\n\r\n\n<h2>1. O importante \u00e9 ter um \u00f3timo produto<\/h2>\r\nWhether you\u2019re a SaaS business or traditional commerce business (or somewhere in between), having something of value to offer is the key difference between a company that sustains long-term and one that burns out quickly.\r\n\r\nThat doesn\u2019t mean you need to cure cancer to be valuable, but your offering does need to answer a problem of <em>algum tipo<\/em>.\r\n\r\n<img class=\"alignnone size-full wp-image-1905\" src=\"https:\/\/membermouse.com\/wp-content\/uploads\/2016\/09\/marketoonist01.jpg\" alt=\"marketoonist01\" width=\"933\" height=\"639\" \/>\r\n\r\nThat could be the answer to, \u201cHow do I build a website quickly?\u201d or even \u201cHow do I get healthy snacks without having to go shopping?\u201d The problem can be big or small, but it has to be a problem, and it has to target a certain market.\r\n\r\nThe reality is that you\u2019ll know within the first year whether or not your product is providing enough value to keep members or subscribers engaged.\r\n<h2>2. A quest\u00e3o \u00e9 a reten\u00e7\u00e3o<\/h2>\r\nAcquisition is extremely important, of course. If you don\u2019t have members, you can\u2019t keep members.\r\n\r\nBut if your product or service is providing something of value that people want, your goal is to make sure they use it on a consistent basis. We\u2019ve written before on the <a href=\"https:\/\/membermouse.com\/pt\/filiacao\/como-monitorar-o-envolvimento-dos-membros-para-melhorar-as-taxas-de-retencao\/\">import\u00e2ncia da reten\u00e7\u00e3o<\/a> and reducing churn, but according to the latest statistics, more than two-thirds of service businesses in the last year experienced annual churn rates of 5% or higher.\r\n\r\nAdditionally, almost the same number saw an increase or no change in churn since the previous year, even though reports also show that more than half of the companies surveyed increased their spending on customer retention.\r\n\r\nThat means membership businesses are still losing customers in droves, despite focusing more on retention. So what\u2019s the key, here?\r\n<h2>3. Trata-se de manter a competitividade<\/h2>\r\nProvavelmente, \u00e9 seguro presumir que toda vez que seu associado ou assinante receber um aviso de renova\u00e7\u00e3o, ele provavelmente far\u00e1 as seguintes perguntas:\r\n<ul>\r\n \t<li>Eu realmente uso isso?<\/li>\r\n \t<li>Eu ganho valor com isso?<\/li>\r\n \t<li>Vale a pena?<\/li>\r\n<\/ul>\r\nIf your product or service isn\u2019t something that\u2019s useable every month, that will inevitably cause higher churn rates and prevent you from being sustainable long term. You will have to constantly focus on getting new customers like a traditional commerce business.\r\n\r\nIf your product or service isn\u2019t providing value, you need to reevaluate the problem you\u2019re trying to solve (see point #1).\r\n\r\nIf your product or service isn\u2019t competitive enough \u2013 if it isn\u2019t \u201cworth it\u201d \u2013 then you\u2019ve already lost the battle. But what makes something worthwhile? That depends on who you ask.\r\n\r\nAccording to the latest <a href=\"https:\/\/blog.accessdevelopment.com\/2018-customer-loyalty-statistics#loyalty\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">estat\u00edsticas de fidelidade do cliente<\/a>A comunica\u00e7\u00e3o r\u00e1pida e direta sobre um pedido \u00e9 o fator n\u00famero um para conquistar a fidelidade da gera\u00e7\u00e3o do mil\u00eanio e dos baby boomers. A gera\u00e7\u00e3o Z e a gera\u00e7\u00e3o do mil\u00eanio, em particular, s\u00e3o dif\u00edceis de agradar, pois concordam que t\u00eam muitas op\u00e7\u00f5es de onde fazer compras, portanto, uma marca tamb\u00e9m deve mostrar <em>eles<\/em> loyalty to earn their business.\r\n\r\nBasically, if you\u2019re not rewarding your customers competitively, your ideal market over the next 5-10 years will ignore you before you get a chance to get off the ground.\r\n<h2>4. A quest\u00e3o \u00e9 a sua equipe de vendas<\/h2>\r\nA lot of retention and value can be communicated through your sales team. However, an effective sales team has to understand that it\u2019s about more than just preventing cancellations \u2013 it\u2019s about providing a good experience.\r\n\r\nCustomer loyalty stats also show that 60% of U.S. consumers won\u2019t complete an intended purchase because of a poor customer service experience, and 47% of customers would take their business to a competitor within a day of experiencing poor customer service.\r\n\r\n<img class=\"alignnone size-full wp-image-1904\" src=\"https:\/\/membermouse.com\/wp-content\/uploads\/2016\/09\/marketing03.png\" alt=\"marketing03\" width=\"572\" height=\"417\" \/>\r\n\r\nQuando se trata da sua equipe, voc\u00ea deve fazer as seguintes perguntas:\r\n<ul>\r\n \t<li>A sua equipe atual est\u00e1 atendendo aos seus membros de forma oportuna e eficiente?<\/li>\r\n \t<li>Sua equipe atual \u00e9 capaz de atender \u00e0s necessidades dos membros?<\/li>\r\n \t<li>Sua equipe atual \u00e9 apaixonada pelo que faz?<\/li>\r\n<\/ul>\r\nStopping someone from leaving is about more than getting their credit card and a \u201cyes.\u201d It\u2019s about getting them excited to keep using your product or service. If your team doesn\u2019t understand what\u2019s exciting about what you do, or they\u2019re not excited to sell, they\u2019re not going to further your cause.\r\n\r\nThis might mean taking a look at your current talent pool to see what\u2019s working and what\u2019s not. Your team should be able to recognize churn behaviors in your subscriber base, know the causes of churn, and be able to provide the right plan of action for each member to keep them coming back.\r\n<h2>5. A quest\u00e3o \u00e9 a efici\u00eancia operacional<\/h2>\r\nSustainable memberships are the result of companies that have sustainable operations.\r\n\r\nIf your production costs are higher than your income, you won\u2019t sustain your business long enough to worry about retention. If your team has a high turnover rate, you\u2019re more likely to have a high member churn rate. If you don\u2019t even have a team, you\u2019re probably in the wrong business.\r\n\r\nThe more efficient your business is on the backend, the better it will be for members on the front end. Efficient practices are key to success.\r\n\r\nThe best way to create operational efficiencies is to <a href=\"https:\/\/www.entrepreneur.com\/article\/247522\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">promover uma cultura empresarial<\/a> que apoie os membros da equipe e promova o crescimento (consulte #4), que use ferramentas e outros recursos para aumentar a produtividade e minimizar o estresse, e que tenha pr\u00e1ticas estrat\u00e9gicas para reten\u00e7\u00e3o e aquisi\u00e7\u00e3o.\r\n\r\n<img class=\"alignnone size-full wp-image-1906\" src=\"https:\/\/membermouse.com\/wp-content\/uploads\/2016\/09\/marketoonist02.jpg\" alt=\"marketoonist02\" width=\"1100\" height=\"788\" \/>\r\n\r\nThe key is to not leave things to chance. Make sure your operations are tight, your team is able to function, and everything is running smoothly before you focus on growth.\r\n\r\nAs they say, an inch of prevention is worth a pound of cure. In this case, an inch of operational efficiency is worth a pound of customer-service-related churn. (Though that doesn\u2019t roll off the tongue quite as well).\r\n\r\n\n<h2>Considera\u00e7\u00f5es finais<\/h2>\r\nHaving a membership business can be worth it if you do it right, but the keys to success lie in the usefulness of your product, the strength of your sales team, and the strategic planning of your operations.\r\n\r\nThe key is to make sure your internal operations are optimized so that you can focus your efforts on providing a great (and valuable) service to your members. Remember that retention is important, so develop a team that can meet their needs and provide solutions.\r\n\r\nAnd don\u2019t be afraid to play around with your pricing and offering to make it ideal for the members you actually <em>querer<\/em> para se manter por um bom tempo. Com o passar do tempo, sua base de associados mudar\u00e1, portanto, certifique-se de que voc\u00ea \u00e9 capaz de se manter competitivo (sem deixar de oferecer o bom e velho atendimento ao cliente, \u00e9 claro).","protected":false},"excerpt":{"rendered":"<p>Se voc\u00ea deseja que seu neg\u00f3cio de associa\u00e7\u00e3o ou assinatura sobreviva durante o pr\u00f3ximo ano (ou mais), aqui est\u00e1 o que voc\u00ea deve focar...<\/p>","protected":false},"author":10821,"featured_media":3132,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_strive_editorial_status":"not-started","_strive_copy_of":0,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_strive_checklists":"\"\"","_strive_active_checklist":"","_strive_post_notes":"","footnotes":""},"categories":[35],"tags":[66,53,102],"class_list":["post-1899","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-strategies","tag-business","tag-membership-business","tag-survival"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/membermouse.com\/pt\/wp-json\/wp\/v2\/posts\/1899","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/membermouse.com\/pt\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/membermouse.com\/pt\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/membermouse.com\/pt\/wp-json\/wp\/v2\/users\/10821"}],"replies":[{"embeddable":true,"href":"https:\/\/membermouse.com\/pt\/wp-json\/wp\/v2\/comments?post=1899"}],"version-history":[{"count":1,"href":"https:\/\/membermouse.com\/pt\/wp-json\/wp\/v2\/posts\/1899\/revisions"}],"predecessor-version":[{"id":22147,"href":"https:\/\/membermouse.com\/pt\/wp-json\/wp\/v2\/posts\/1899\/revisions\/22147"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/membermouse.com\/pt\/wp-json\/wp\/v2\/media\/3132"}],"wp:attachment":[{"href":"https:\/\/membermouse.com\/pt\/wp-json\/wp\/v2\/media?parent=1899"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/membermouse.com\/pt\/wp-json\/wp\/v2\/categories?post=1899"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/membermouse.com\/pt\/wp-json\/wp\/v2\/tags?post=1899"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}