{"id":4730,"date":"2018-11-29T17:06:33","date_gmt":"2018-11-30T01:06:33","guid":{"rendered":"https:\/\/membermouse.com\/?p=4730"},"modified":"2020-07-28T11:27:49","modified_gmt":"2020-07-28T18:27:49","slug":"taxa-de-conversao-do-site-de-associacao","status":"publish","type":"post","link":"https:\/\/membermouse.com\/pt\/membership\/membership-site-conversion-rate\/","title":{"rendered":"Por que a taxa de convers\u00e3o n\u00e3o \u00e9 t\u00e3o importante para as associa\u00e7\u00f5es"},"content":{"rendered":"\"Espere... eu ouvi direito? Voc\u00ea acabou de dizer que minha taxa de convers\u00e3o n\u00e3o \u00e9<\/strong> isso \u00e9 importante para meu site de associa\u00e7\u00e3o?\"<\/em>\r\n\r\nWe did! We\u2019ve committed internet marketing blasphemy of the highest order. But let\u2019s be clear. We\u2019re not saying that your conversion rate is of no importance. Conversion rate is an important metric for you to track and improve. Rather, we\u2019re challenging the idea that you should view your conversion rate as the most important metric to your business. This is doubly true if you\u2019re trying to earn the holy grail of a membership or subscription business: stable, recurring revenue.\r\n\r\nIf you view your conversion rate as your \u201cmarketing north star,\u201d then stick with us. We\u2019ll show you why your conversion rate \u2013 whether it\u2019s for your landing page, a lead generator, or an email marketing funnel \u2013 should not be your guiding metric. In fact, if you place too much emphasis on your conversion rate to the exclusion of outras m\u00e9tricas vitais de neg\u00f3cios<\/a>Se voc\u00ea n\u00e3o tiver um bom desempenho, poder\u00e1 estar no caminho perigoso para o que o consultor de crescimento Martin Wilson descreve como \"O Vale da Morte\" para empresas<\/a>.\r\n\r\nOnce you read this post, you\u2019ll know how to measure the metrics that can help you grow your membership business and build the sort of stable, recurring revenue that gives you peace of mind and helps you sleep at night.\r\n \r\n\"defini\u00e7\u00e3o\r\n

Taxa de convers\u00e3o: Definido<\/strong><\/h3>\r\nBefore we dig in, let\u2019s define conversion rate as it exists within this context.\r\n\r\nIn marketing terminology, your conversion rate is the percentage of people who take a desired action compared to those who don\u2019t. If that definition sounds a bit vague, here are a few examples that help illustrate the point:\r\n\r\nImagine that the action you want everyone to take when they visit your website is to become a paying customer. If you have 1,000 people visit your website per month and 20 of those people become paying customers, you would end up with a 2% conversion rate.\r\n\r\nOr, let\u2019s say that you want everyone who hits your landing page to sign up for your newsletter and join your mailing list. If for every 1,000 people who visit your website, 100 people sign up for your newsletter, you\u2019d have a 10% conversion rate for that action. Not bad!\r\n\r\nSo, it\u2019s easy to see the allure of using your conversion rate as the benchmark in determining the success of your business. After all, if what you want is to acquire new customers, improving your conversion rate seems like a surefire way to accomplish this. But herein lies the problem.\r\n \r\n\"taxa\r\n

Por que a taxa de convers\u00e3o \u00e9 uma falsa c\u00fapula<\/strong><\/h3>\r\nOne of the hardest things to do in business is to acquire new customers. How do you get more people to buy your products and take up your cause? What makes things even more difficult is focusing on metrics that don\u2019t actually help you make significant strides in your business.\r\n\r\nIn your quest to acquire new customers and grow your business, you can wind up spending an inordinate amount of time, energy, and effort trying to \u201coptimize\u201d your landing pages, opt-in forms, or email campaigns to achieve the highest possible conversion rate. You can create hundreds of variations, hoping to double or triple conversion and bring in new customers. Doing this would make sense if your conversion rate was the highest leverage point in your business.\r\n\r\nBut it\u2019s not.\r\n\r\nThe fact of the matter is that obsessing over your \u201cconversion rate\u201d is only marginally helpful. Like we said, it\u2019s not that your conversion rate isn\u2019t important at all. In the right context, your conversion rate could be just the thing that makes the different. For example, tracking your conversion rate is incredibly useful when you want to test the price point of your product or membership. But beyond that, you generally can\u2019t optimize much, unless you have a maci\u00e7o<\/strong> amount of traffic.\r\n\r\nLet\u2019s break down that premise for a minute\u2026\r\n\r\nIf you get 1 sale for every 1,000 visitors, you\u2019d have a 0.1% conversion rate. That\u2019s a tenth of one percent, pretty dismal. But what if you made $1,000 per sale, and paid only 10 cents per visitor? That comes out to a profit of $900, before taxes. Now, all of the sudden, who cares about your crappy conversion rate? Of course, this is an exaggerated example. In practice, the numbers are not always so obvious.\r\n\r\nBack to the point. Spending all of your time trying to improve your conversion rate is not the best use of your time. Measure the difference in conversion between two price points, and you\u2019ll have some useful data. Then go out there and buy some traffic or promote your offering and see what you\u2019re made of. This is where the rubber meets the road for any marketer. It\u2019s judgement day. It\u2019s scary, and it costs real dollars.\r\n\r\nAt the end of the day, what\u2019s most important is how much profit you are generating in your business. Shouldn\u2019t we then focus on a metric that represents the total amount of revenue that a new customer is worth to you over the course of their relationship with your business?\r\n \r\n\"valor\r\n

Uma nova estrela do norte<\/strong><\/h3>\r\nJ\u00e1 que deixamos de lado a taxa de convers\u00e3o, como devemos tomar decis\u00f5es sobre nossos neg\u00f3cios? Qual ser\u00e1 a nossa nova estrela do norte orientada por dados? A resposta \u00e9 Valor vital\u00edcio do cliente<\/strong>.\r\n\r\nLifetime Customer Value is recognized as one of the most important metrics in business and is absolutely something you need to measure to make informed marketing decisions. If you are building a membership or subscription-based business, Lifetime Customer Value takes on an even greater importance since your customers pay for your products or services over the course of weeks, months, or years.\r\n\r\nSo, what is Lifetime Customer Value? Lifetime Customer Value is defined as the projected net profit of your entire relationship with a customer. In other words, it\u2019s the average amount a customer will spend with you over the course of their relationship with your business. In the case of membership sites and subscription businesses (ao contr\u00e1rio de empresas que s\u00e3o constru\u00eddas com base em compras \u00fanicas<\/em>), your members will pay you on a recurring basis. This means that their Lifetime Customer Value is connected to the amount of time they spend with you as a paying member.\r\n\r\nLet\u2019s look at a clear example of what Lifetime Customer Value is and see how it can be used to understand your business:\r\n\r\nSay that you operate a membership site that charges members $25 per month for access to your content and community. If on average your members stick with your membership for 6 months, you would have a Lifetime Customer Value of $150. That means that you can realistically forecast that a new member will be worth approximately $150 to your business.\r\n\r\nOk, so what? What can you do with this information?\r\n\r\nWell, when you know that a new customer will be worth approximately $150 to your business you will then know exactly how much you can spend to profitably acquire a new customer. Your Lifetime Customer Value calculation can inform marketing decisions such as how much you pay affiliates for new customers or how much you\u2019re willing to spend on a paid advertising campaign. As you can see, Lifetime Customer Value is the key to making intelligent decisions about your marketing budget.\r\n\r\nThere is a lot of great information out there about how to specifically calculate your businesses Lifetime Customer Value. If you\u2019re building a membership or subscription business, este excelente artigo<\/a> da Zuora detalha a melhor f\u00f3rmula de Lifetime Customer Value para empresas de assinatura. MemberMouse's Su\u00edte de relat\u00f3rios avan\u00e7ados<\/a> tamb\u00e9m inclui relat\u00f3rios do Lifetime Customer Value. Ele rastreia o Lifetime Customer Value de seus membros com base em vari\u00e1veis importantes, como fonte de refer\u00eancia e n\u00edvel de associa\u00e7\u00e3o. E voc\u00ea pode executar o relat\u00f3rio sempre que desejar para acompanhar o Lifetime Customer Value em intervalos que fa\u00e7am sentido para sua empresa.\r\n \r\n\"su\u00edte\r\n

O valor vital\u00edcio do cliente \u00e9 apenas a ponta do iceberg<\/strong><\/h3>\r\nOnce you have identified your Lifetime Customer Value, you\u2019re ready to take things to the next level. What do we mean by that? As you can imagine, not all customers are created equal. Some of your members will be worth a lot more to your business than other members. For example, some of your members might stick around for a month or two while others remain paying members for years. When you calculate your Lifetime Customer Value, what you are really coming up with is an average. The average amount a customer who walks in your doors will be worth to your business.\r\n\r\nThe key is to have an easy way to distinguish between the customers of yours at the lower end of your Lifetime Customer Value spectrum, and those at the higher end. Ideally, you would have a means by which you could sort your members based upon the affiliate that referred them to your business, the source of traffic that brought them to your website, or the products and memberships they\u2019ve purchased from you. Well, there is an easy way for you to get this vital information.\r\n\r\nBut first, let\u2019s zoom out a bit to look at this concept in the form of a concrete example:\r\n\r\nGoing back to our previous example, picture that you operate a membership site that charges $25 per month. And on average, your members stick with your membership program for 6 months. This brings us back to your average Lifetime Customer Value of $150. Not bad!\r\n\r\nNow imagine that you have 3 primary ways of acquiring customers: Facebook Advertising, Affiliate Partners, and Organic Traffic.\r\n\r\nWith a tool such as MemberMouse\u2019s Advanced Reporting Suite, you can automatically track your Lifetime Customer Value based upon the means by which you acquired that customer. Meaning, in this example, you could obtain 3 distinct Lifetime Customer Value calculations for these 3 separate traffic sources.\r\n\r\nYep. Let that sink in for a second.\r\n\r\nNow, when you run your Lifetime Customer Value report you might discover that one of these traffic sources is bringing you significantly higher quality customers. People who stick with your membership for much longer periods of time. And since your billing your members on a recurring basis, the longer they are with your membership, the higher your Lifetime Customer Value.\r\n\r\nImagine you learn that customers who are referred to your membership site by your primary affiliate partner stick with your membership for 20 months on average. This means that members who come to your business through this channel have a Lifetime Customer Value of $500. That\u2019s $350 more than your average Lifetime Customer Value! What\u2019s more is that you could discover that customers who become members of your site via a Facebook Advertising campaign only stick around for 2 months. These members would then only have a Lifetime Customer Value of only $50.\r\n\r\nBy now, the critical importance of highly specific Lifetime Customer Value calculations should be clear. When you know how much a future customer will be worth to you based upon the route by which they come to your business, you can run highly focused and effective marketing campaigns. When you know which of your customer acquisition channels are most profitable, you can refocus your efforts and stop wasting time and money in ineffective areas.\r\n \r\n\"Compreender\r\n

Como voc\u00ea pode fazer isso?<\/strong><\/h3>\r\nIf you want to gain this sort of insight, the ability to see which of your members are likely to be most profitable for your business, it all comes down to being able to sort and categorize your members. You can either do this by hand or utilize a tool like MemberMouse\u2019s Advanced Reporting Suite.\r\n\r\nOur Advanced Reporting Suite gives you the tools required to measure Lifetime Customer Value by affiliate, products purchased and membership level. Beyond determining which customer acquisition channel is most profitable for your business, Advanced Reporting Suite can help you discover whether members who belong to a certain membership level are more profitable than others. The ability to clearly see this information in real time is exactly what\u2019s required to take your business to the next level.\r\n\r\nThe Advanced Reporting Suite also goes far beyond Lifetime Customer Value reporting and gives you real-time access to additional guiding metrics such as churn and retention rates, sales by membership level, and sales by channel. One of our customers who recently signed up for the Advanced Plan had this to day about the Reporting Suite:\r\n\r\n\"O plano avan\u00e7ado \u00e9 fant\u00e1stico. Estou vendo as estat\u00edsticas do meu site agora. N\u00e3o tinha ideia de que poderia ser t\u00e3o detalhado.\"<\/em>\r\n
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For readers of this post only, we'd like to offer you a 30 day free trial of our Advanced Reporting Suite. \r\n\r\nIf you\u2019re already using MemberMouse, clique aqui<\/a> to request that Advanced Reporting be added to your account for 30 days.\r\n\r\nNot yet a member? Inscreva-se aqui para obter o Plano Avan\u00e7ado com uma avalia\u00e7\u00e3o de 30 dias<\/a><\/h6>\r\n<\/div>\r\n

Concluindo<\/strong><\/h3>\r\nEsperamos que n\u00e3o tenhamos nos aborrecido muito com a taxa de convers\u00e3o. Admitimos que essa \u00e9 uma m\u00e9trica importante a ser monitorada e conhecida. No entanto, quando voc\u00ea est\u00e1 tomando decis\u00f5es sobre seus neg\u00f3cios e seu investimento em marketing, n\u00e3o h\u00e1 m\u00e9trica de maior import\u00e2ncia do que Valor vital\u00edcio do cliente<\/strong>. \r\n\r\nOnce you have a clear understanding of your Lifetime Customer Value, it\u2019s time to dig a bit deeper and get true insight into who your most valuable customers are and where they came from.\r\n\r\nWhen you have access to these vital metrics, you\u2019ll be equipped to make intelligent, informed decisions about your business and take things to the next level. If you have any questions or thoughts at all about this, please leave us a comment below.","protected":false},"excerpt":{"rendered":"

Nesta postagem, desmascaramos o mito de que a taxa de convers\u00e3o \u00e9 a m\u00e9trica mais importante para os neg\u00f3cios de associa\u00e7\u00e3o e assinatura.<\/p>","protected":false},"author":20918,"featured_media":4731,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_strive_editorial_status":"not-started","_strive_copy_of":0,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_strive_checklists":"\"\"","_strive_active_checklist":"","_strive_post_notes":"","footnotes":""},"categories":[64,35],"tags":[],"class_list":["post-4730","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-membership","category-strategies"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/membermouse.com\/pt\/wp-json\/wp\/v2\/posts\/4730","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/membermouse.com\/pt\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/membermouse.com\/pt\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/membermouse.com\/pt\/wp-json\/wp\/v2\/users\/20918"}],"replies":[{"embeddable":true,"href":"https:\/\/membermouse.com\/pt\/wp-json\/wp\/v2\/comments?post=4730"}],"version-history":[{"count":0,"href":"https:\/\/membermouse.com\/pt\/wp-json\/wp\/v2\/posts\/4730\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/membermouse.com\/pt\/wp-json\/wp\/v2\/media\/4731"}],"wp:attachment":[{"href":"https:\/\/membermouse.com\/pt\/wp-json\/wp\/v2\/media?parent=4730"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/membermouse.com\/pt\/wp-json\/wp\/v2\/categories?post=4730"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/membermouse.com\/pt\/wp-json\/wp\/v2\/tags?post=4730"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}