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Frequently Asked Questions
No, this is not supported by us. You must have the WordPress available at WordPress.org installed on a compatible Hosting Provider. This is different from the version of WordPress found at WordPress.com. The version of WordPress hosted at WordPress.com is a multisite based on a single main installation and limits the themes and plugins that can be used. MemberMouse is not compatible with WordPress.com or other multisite installations.
Yes! MemberMouse has a powerful import wizard that allows you migrate users from any 3rd party membership system or WordPress membership plugin. To learn more about getting your users migrated to MemberMouse, download our Migration Guide or watch the import wizard video in the Support Center.
An active member is any member whose account status is active. This includes both free and paying members. Member accounts that are canceled do not count towards this number.
Yes! You can upgrade at any time. Start on the smallest plan you need and then upgrade when you're ready. Simply log in on this website and then select the Upgrade option from the My Account menu.
No. During the free trial you'll have full access to all features on the plan you signed up for.
No. You'll need to install MemberMouse on your own server where you have WordPress installed. If you're in need of hosting then you can take a look at our WordPress hosting recommendations.
We have thousands of customers who successfully use MemberMouse in conjunction with a host of popular WordPress plugins and themes. However, there are tens of thousands of themes and plugins developed for WordPress by developers with varying experience and familiarity with WordPress development best practices so we can't guarantee that MemberMouse will work with all themes and plugins.
We've done what we can by adhering to the highest standards for WordPress plugin development and our own high standards for development based on our years of experience as enterprise software engineers.
Yes! MemberMouse allows you to easily protect WordPress pages and posts based on a member’s access rights as well as drip content to members over time by scheduling what day members should get access.
MemberMouse also has a large library of SmartTags (our proprietary shortcodes), which allow you deliver dynamic content based on the member who’s currently logged in without writing any code.
Yes! MemberMouse allows you to offer multiple payment methods on the checkout page at the same time to give your customers more options. For example, you could use both Stripe and PayPal, enabling customers to either pay with their credit card right on your site or via PayPal.
No. Developing the MemberMouse plugin is our top priority and full-time focus so our in-house team is not available for development services. With that said there is a growing list of experienced contractors who have assisted our customers in implementing their MemberMouse sites. We also offer Quick Start implementation packages to help with setup and Flex Time consulting services for in-depth troubleshooting, training, phone service and white glove support.
We don’t offer one-on-one consultations with regards to project requirements. However, our support team is top notch and can answer any specific questions you have about the MemberMouse plugin. Submit a ticket to our team and we’ll do our best to assist you.