Histoires de soutien 11 février 2021

MemberMouse pourrait-il répondre à mes besoins en matière d'activités à but non lucratif ?

J'ai lu l'échange de courriels suivant entre un client potentiel et l'un de nos spécialistes produits et j'ai pensé,
"Je suis très fière de mon équipe.

I’m so proud that the Customer Success Team at MemberMouse is composed of knowledgeable, committed and empathetic people who feel empowered to truly support each individual and business they communicate with. It’s really a great source of pride that I get to work in the type of environment where this type of frank exchange of true information and help is the goal of every interaction.

Je souhaite donc partager la chaîne de courriels ci-dessous, et j'en partagerai d'autres à l'avenir, afin de mettre en évidence les échanges sur lesquels repose la réussite des clients de MemberMouse.

- Cynthia Bennett, responsable de l'expérience client @ MemberMouse

Développeur Web à but non lucratif :

“I’m building a website for a foodbank and they need to have a member login so I’m looking for the best option. They need this function for really only two reasons: 1. They need to have the helpers sign up for timeslots to volunteer and 2. They need their clients to sign up for timeslots to pickup and drop off goods.

Votre produit pourrait-il fonctionner ? Je l'envisage sous la forme de deux types d'adhésions différentes (toutes deux gratuites pour le membre), l'une pour les clients et l'autre pour les bénévoles. Mais je suis ouvert aux suggestions.

Merci.

John de MemberMouse :

“Thanks for contacting MemberMouse Support. I’m glad you’re considering our platform, and I’d be happy to discuss your needs.

The short answer is that MemberMouse can absolutely provide member login for your site — and many other membership-oriented features — but because of the niche we occupy in the market, I’m not convinced that we’d be the best fit for your requirements. Virtually any membership platform can provide you with two free membership levels that deliver different content, and your description doesn’t indicate to me a site that is likely to significantly increase in complexity over time. MemberMouse has many unique features, and I’d be glad to tell you about them at length, but I’m not immediately seeing the need that only we can meet.

The other side of the equation is price. Among membership platforms, ours is particularly powerful, flexible, and extensible, and we price our service based on those characteristics. We don’t closely track the pricing of other membership solutions, but we’re generally aware that we occupy the higher end of the range. That said, MemberMouse does indeed offer prix spéciaux pour les organisations à but non lucratif.

Given the way you’ve described the site, if I were developing this project, I would likely start by selecting the appointments system. To my knowledge, no major membership platform includes calendaring or appointments functionality, and you have some specific requirements that not every option in that space can deliver. I don’t know a great deal about appointment-scheduling platforms, but if you have not already selected one, here are some links to start your research. Some of these solutions are free, and others are paid, which may affect your budget for the membership solution. It’s also possible that some of these platforms may offer basic features for account-creation and management, removing the need for a membership platform entirely:

WP Beginner - 5 meilleurs plugins WordPress pour les rendez-vous et les réservations

Kinsta - 16 meilleurs plugins WordPress de réservation

aThemes - 10+ Meilleur plugin WordPress de prise de rendez-vous

Once you have selected an appointment booking system, there are several membership platforms that seem to offer a free version. I’m not intimately familiar them, but given how minimal your needs seem, it’s very possible that a free offering could provide everything you need.

After researching those options, if you think that the best fit for your needs is MemberMouse, I’d be happy to answer any additional questions you may have.”

Développeur Web à but non lucratif :

"Bon sang de bonsoir, John, tu es incroyable ! Je ne peux pas vous remercier assez et c'est bien plus que cela. Merci beaucoup d'avoir examiné cette question pour moi et de m'avoir indiqué clairement la voie à suivre. Je vous remercie sincèrement.

Is there a survey or something that I can fill out? I’m blown away”

John de MemberMouse :

“Well, thanks, it makes me feel warm to hear that. If you have another project in the future where we’re well-suited to help, we’d be glad to hear from you. I think that’s more than enough.

I wish you the best of success, many people go hungry, and it’s important work. Thanks for being a part of our community =)”