Es werden keine E-Mails gesendet

MemberMouse utilizes WordPress’ built-in mailing functionality called wp_mail to send emails. When it seems that emails aren’t being received by the customer keep in mind that MemberMouse is only initiating the process of sending an email being and has no involvement after that. If customers aren’t receiving your emails, it’s possible that WordPress mail isn’t configured correctly or the email is getting blocked by the customer’s spam filter.

Schritt 1: Überprüfen, ob eine E-Mail gesendet wurde

The first thing you want to do if you think emails being sent by MemberMouse aren’t being delivered is to verify that MemberMouse actually attempted to send an email. You can easily check this by looking at the Aktivitätsprotokoll for the member in question and filtering by ‘Email’ events only. You can get to the activity log by going to the Member Details area for a particular member and clicking the ‘Activity Log’ tab.

Wenn das Aktivitätsprotokoll zeigt, dass die E-Mails versendet wurden, bedeutet dies, dass MemberMouse korrekt funktioniert, und Sie sollten mit den folgenden Schritten fortfahren, um die Ursache des Problems zu ermitteln.

Schritt 2: Konfigurieren Sie WordPress Mail für die Verwendung von SMTP (empfohlen)

By default, WordPress mail attempts to use the default settings on your server for sending emails. Even if this works, it’s not going to result in the best deliverability and your emails may end up in your customer’s spam folder more often. It’s highly recommended that you use a plugin like WP Mail SMTP oder Einfaches WP SMTP um WordPress Mail so zu konfigurieren, dass E-Mails über SMTP mit Ihrem bevorzugten E-Mail-Dienst versendet werden.

Probleme beim Empfang von CC-E-Mails

If you’re using CC email addresses in a push notification and you’re receiving the email on the main address but not on one or more of the CC addresses. This issue is most likely related to a setting on your server which limits outgoing emails from the same domain as the one it’s hosted on. For example, the issue can arise if your domain is http://yourdomain.com and you’re attempting to send to CC the email [email protected]. You’ll want to work with your hosting provider to remove this limitation.