Histórias de suporte fevereiro 11, 2021

O MemberMouse atenderia às necessidades de minha organização sem fins lucrativos?

Li a seguinte troca de e-mails entre um cliente em potencial e um de nossos especialistas em produtos e pensei,
"Estou muito orgulhoso da minha equipe."

I’m so proud that the Customer Success Team at MemberMouse is composed of knowledgeable, committed and empathetic people who feel empowered to truly support each individual and business they communicate with. It’s really a great source of pride that I get to work in the type of environment where this type of frank exchange of true information and help is the goal of every interaction.

Por isso, quero compartilhar a cadeia de e-mails abaixo, e compartilharei mais no futuro, para destacar as trocas nas quais o MemberMouse Customer Success se baseia.

- Cynthia Bennett, diretora de experiência do cliente do MemberMouse

Desenvolvedor Web sem fins lucrativos:

“I’m building a website for a foodbank and they need to have a member login so I’m looking for the best option. They need this function for really only two reasons: 1. They need to have the helpers sign up for timeslots to volunteer and 2. They need their clients to sign up for timeslots to pickup and drop off goods.

Seu produto funcionaria? Eu o imagino como dois tipos diferentes de associação (ambos gratuitos para o membro), um para os clientes e outro para os voluntários. Mas estou aberto a sugestões.

Obrigado".

John, do MemberMouse:

“Thanks for contacting MemberMouse Support. I’m glad you’re considering our platform, and I’d be happy to discuss your needs.

The short answer is that MemberMouse can absolutely provide member login for your site — and many other membership-oriented features — but because of the niche we occupy in the market, I’m not convinced that we’d be the best fit for your requirements. Virtually any membership platform can provide you with two free membership levels that deliver different content, and your description doesn’t indicate to me a site that is likely to significantly increase in complexity over time. MemberMouse has many unique features, and I’d be glad to tell you about them at length, but I’m not immediately seeing the need that only we can meet.

The other side of the equation is price. Among membership platforms, ours is particularly powerful, flexible, and extensible, and we price our service based on those characteristics. We don’t closely track the pricing of other membership solutions, but we’re generally aware that we occupy the higher end of the range. That said, MemberMouse does indeed offer preços especiais para organizações sem fins lucrativos.

Given the way you’ve described the site, if I were developing this project, I would likely start by selecting the appointments system. To my knowledge, no major membership platform includes calendaring or appointments functionality, and you have some specific requirements that not every option in that space can deliver. I don’t know a great deal about appointment-scheduling platforms, but if you have not already selected one, here are some links to start your research. Some of these solutions are free, and others are paid, which may affect your budget for the membership solution. It’s also possible that some of these platforms may offer basic features for account-creation and management, removing the need for a membership platform entirely:

WP Beginner - 5 melhores plug-ins de agendamento e reserva para WordPress

Kinsta - 16 melhores plug-ins de reservas para WordPress

aThemes - 10+ Melhores Plugins WordPress de Agendamento de Compromissos

Once you have selected an appointment booking system, there are several membership platforms that seem to offer a free version. I’m not intimately familiar them, but given how minimal your needs seem, it’s very possible that a free offering could provide everything you need.

After researching those options, if you think that the best fit for your needs is MemberMouse, I’d be happy to answer any additional questions you may have.”

Desenvolvedor Web sem fins lucrativos:

"Puxa vida, John, você é incrível! Não tenho palavras para agradecê-lo e isso está acima e além. Muito obrigado por ter analisado isso para mim e por me dar um caminho claro para continuar. Muito obrigado mesmo.

Is there a survey or something that I can fill out? I’m blown away”

John, do MemberMouse:

“Well, thanks, it makes me feel warm to hear that. If you have another project in the future where we’re well-suited to help, we’d be glad to hear from you. I think that’s more than enough.

I wish you the best of success, many people go hungry, and it’s important work. Thanks for being a part of our community =)”