Geschichten unterstützen Februar 11, 2021

Ist MemberMouse für die Bedürfnisse meiner gemeinnützigen Organisation geeignet?

Ich habe den folgenden E-Mail-Austausch zwischen einem potenziellen Kunden und einem unserer Produktspezialisten gelesen und dachte,
"Ich bin so stolz auf mein Team."

I’m so proud that the Customer Success Team at MemberMouse is composed of knowledgeable, committed and empathetic people who feel empowered to truly support each individual and business they communicate with. It’s really a great source of pride that I get to work in the type of environment where this type of frank exchange of true information and help is the goal of every interaction.

Daher möchte ich die folgende E-Mail-Kette weitergeben und werde in Zukunft noch mehr davon weitergeben, um den Austausch zu verdeutlichen, auf dem MemberMouse Customer Success aufbaut.

- Cynthia Bennett, Leiterin der Kundenerfahrung @ MemberMouse

Non-Profit-Webentwickler:

“I’m building a website for a foodbank and they need to have a member login so I’m looking for the best option. They need this function for really only two reasons: 1. They need to have the helpers sign up for timeslots to volunteer and 2. They need their clients to sign up for timeslots to pickup and drop off goods.

Würde Ihr Produkt funktionieren? Ich stelle mir zwei verschiedene Arten von Mitgliedschaften vor (beide kostenlos für das Mitglied), eine für die Kunden und eine für die Freiwilligen. Aber ich bin offen für Vorschläge.

Danke."

John von MemberMouse:

“Thanks for contacting MemberMouse Support. I’m glad you’re considering our platform, and I’d be happy to discuss your needs.

The short answer is that MemberMouse can absolutely provide member login for your site — and many other membership-oriented features — but because of the niche we occupy in the market, I’m not convinced that we’d be the best fit for your requirements. Virtually any membership platform can provide you with two free membership levels that deliver different content, and your description doesn’t indicate to me a site that is likely to significantly increase in complexity over time. MemberMouse has many unique features, and I’d be glad to tell you about them at length, but I’m not immediately seeing the need that only we can meet.

The other side of the equation is price. Among membership platforms, ours is particularly powerful, flexible, and extensible, and we price our service based on those characteristics. We don’t closely track the pricing of other membership solutions, but we’re generally aware that we occupy the higher end of the range. That said, MemberMouse does indeed offer Sonderpreise für gemeinnützige Organisationen.

Given the way you’ve described the site, if I were developing this project, I would likely start by selecting the appointments system. To my knowledge, no major membership platform includes calendaring or appointments functionality, and you have some specific requirements that not every option in that space can deliver. I don’t know a great deal about appointment-scheduling platforms, but if you have not already selected one, here are some links to start your research. Some of these solutions are free, and others are paid, which may affect your budget for the membership solution. It’s also possible that some of these platforms may offer basic features for account-creation and management, removing the need for a membership platform entirely:

WP Beginner - 5 beste WordPress Termin & Buchungs Plugins

Kinsta - 16 beste WordPress-Buchungs-Plugins

aThemes - 10+ beste WordPress Terminbuchungs-Plugins

Once you have selected an appointment booking system, there are several membership platforms that seem to offer a free version. I’m not intimately familiar them, but given how minimal your needs seem, it’s very possible that a free offering could provide everything you need.

After researching those options, if you think that the best fit for your needs is MemberMouse, I’d be happy to answer any additional questions you may have.”

Non-Profit-Webentwickler:

"Heilige Scheiße, John, du bist unglaublich! Ich kann dir nicht genug danken und das geht weit darüber hinaus. Vielen Dank, dass du dich für mich darum gekümmert hast und mir einen klaren Weg gezeigt hast, wie ich weitermachen kann. Ich danke dir wirklich sehr.

Is there a survey or something that I can fill out? I’m blown away”

John von MemberMouse:

“Well, thanks, it makes me feel warm to hear that. If you have another project in the future where we’re well-suited to help, we’d be glad to hear from you. I think that’s more than enough.

I wish you the best of success, many people go hungry, and it’s important work. Thanks for being a part of our community =)”