Vic Dorfman

I would say MemberMouse is probably one of the best-designed membership plugins on the market in terms of how it looks and feels when you work with it as an admin or team member… MemberMouse is my first choice for a non-tags based membership plugin.

You’d be shocked at how many popular apps simply lack complete and thorough documentation. Or, the docs are super hard to find; or, there are multiple docs that contradict each other. Sure, you can always ping support but sometimes you don’t have the leisure of waiting around for their reply (if, say, you’re in the middle of a launch, gahd fuhbid). That’s exactly why solid documentation is so vital and so valuable; not only is it educational because you learn more about one of your key pieces of tech and how to use it, but it will get you out of a jam.

In this regard I give MemberMouse a 5 out of 5! Their knowledge base is housed inside of their FreshDesk portal (similar to our own), is neatly categorized and organized, is unambiguously labeled, and well written.

Cynthia Bennett

Cynthia is the Head of Customer Experience for MemberMouse.

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