Blog

2.1.1 Release – MM Community! Gifting, Pending Cancellation, UserVoice & More…

By Dan on March 26, 2014

The team at MemberMouse is excited to bring you another feature packed release. This new version of the plugin includes some excellent new functionality. In addition to this release, we’re also introducing the “MemberMouse Community.”

Introducing the MemberMouse Community!

We invite you to participate in the brand new MemberMouse community. Consider it a place to share tips and tricks, best practices, and success stories. We believe that there is tremendous value in building a community that can foster growth and provide ancillary support above and beyond our in-house customer support. We will be looking to you, the MemberMouse community, to highlight bugs and vote on feature requests. We take your feedback and your user experience seriously and will take your comments into consideration as we continue to improve the platform. Please visit the MemberMouse community and make your voice heard! To access the community, visit:

http://support.membermouse.com

Highlights of MemberMouse 2.1.1

1) Gifting Functionality – Now, your customers have a way to gift memberships and bundles to other people. This long awaited functionality is a great way for your customers to introduce other people to your business.

2) Account Cancellation – We’ve introduced a new status called “Pending Cancellation.” Now when a customer on a subscription goes to cancel, billing will immediately be cancelled and their account will be put into pending cancellation status, which will allow them to continue to have access for as long as they paid for. This new status functionality can be selceted in the “status change” push notification, so you can call or email members when they cancel a free-trial. This is a fantastic way to talk to customers when they’re exiting your business, to see why they’re leaving, and potentially retain their membership with a discount offer. Extremely powerful!

3) Integrated with UserVoice’s Single Sign-On Functionality. This allows your members to log into your UserVoice site with the same credentials they use to log into your site. If a user is already logged into your WordPress website, they can easily access your UserVoice support center without having to enter their credentials. This can also prevent non-members from accessing your support suite or participating in discussions.

4) Custom field Member Decisions: Now you can make member decisions based on custom fields. For example, if the ID of the custom field that stores job title is 4 then to compare against the current member’s job title you would use [MM_Member_Decision customField_4='ceo']. Very powerful!

To learn more about all the details of this release, please visit:
http://support.membermouse.com/knowledgebase/articles/319218

IMPORTANT NOTE: We’ve switched from Desk to UserVoice for our customer support and knowledge base. So until you update your plugin, any links to the support center that you click from within the plugin will be invalid. Please update your plugin at your earliest convenience.

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About Dan

Dan is a business strategy, positioning, and copywriting guy. He’s sold over 10M dollars direct to consumer over the web. Dan believes that developing high quality products that solve widespread, urgent needs is the key to business success—and that recurring revenue models are the easiest businesses to scale when you make lifetime customer value your highest priority metric. You can read Dan’s Success Guide to learn his approach to growing a membership site into 7 figures. He is also available to MemberMouse customers for strategy consultations, should you wish to pick his rather large, yet often over-caffeinated, marketing brain. He’s been featured in MarketingSherpa and Mixergy.

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