The powerful turn-key membership platform that sets up in minutes.

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MemberMouse is an easy to use WordPress membership plugin that allows you to sell products, subscriptions and memberships, setup a password protected member's area, offer 1-click upsells and downsells, manage customers, automate customer service, track critical retention metrics and more. No matter where you're starting from, MemberMouse has the power you need to maximize revenue and get your business running like a well-oiled machine.

One System To Manage Your Entire Business

MemberMouse gives you everything you need to easily manage a successful online business. No matter if you sell digital products, subscription content, software as a service, or ship physical goods, MemberMouse provides a flexible platform that you can quickly shape to your business, with absolutely no programming required. MemberMouse gets you up and running quickly, and handles many of the common tasks in your business, freeing you to focus on your value proposition. Without a doubt, MemberMouse is one of the easiest ways to start your own online business.

Customer
Management

Register new members and accept orders with highly configurable and easy to use checkout pages.

  • Grow your mailing list
  • Free & paid memberships
  • Flexible checkout pages
  • Easily manage members
  • Several billing integrations

Protected
Member's Area

Easily password protect pages to deliver premium content, PDFs, videos, software and more.

  • Member's only area
  • Engagement statistics
  • Auto-lock shared accounts
  • Password reset
  • Drip & scheduled content

Support
Automation

Let customers update their profile, billing details, email, password, cancel subscriptions, and more.

  • Enables self-service
  • Reduces support request
  • Refund and cancel
  • Update credit card
  • Card decline recovery

Reporting &
Analytics

Get a handle on critical metrics including sales, lifetime value by source, retention and more.

  • Lifetime customer value
  • Retention and refund rates
  • Accounting level detail
  • Affiliate tracking
  • Member activity log

Get Up and Running in Minutes

From Zero to First Customer In 2 Minutes and 30 Seconds...

MemberMouse is a WordPress membership plugin. Simply download the plugin and upload it to your WordPress installation, and you instantly get a flexible and feature-rich platform to grow almost any type of business.

The obvious advantage of using WordPress, is that it's a reliable, proven, and easy to use content management system. So much so, it's estimated that WordPress powers roughly 16% of the web.

Bottom Line:

It makes sense to use WordPress as the basis for your site, because you can get your website up and running quickly, at a low cost. It's a proven, scalable platform. And you have access to thousands of plugins, themes, and developers to easily customize, optimize, and extend the functionality of your website.

*Notable WordPress Users:
Mashable, CNN, The New York Times, Forbes, Reuters, TechCrunch

Protect Content With A Click Of The Mouse

Easily Create a Password Protected Member's Area...

No matter if you're selling digital products, subscription content, software as a service, or shipping physical goods, you need to deliver your core-value content in a protected area after a sign-up or a sale.

You can quickly and easily protect:

  • Posts & Pages
  • Categories
  • Custom Post Types
Bottom Line:

MemberMouse makes it easy to deliver your product and customize its delivery based on membership level, duration of membership, referring affiliate and more. Selling one-off products and setting up "time-release" drip content schedules is a breeze. We also have a content "widget" that you can drop into your theme that will display what content is available to your members and what content will be released in the future. Content delivery just doesn't get any better than this.

Upsells, Downsells & More Are Easy with SmartTags

Place Upsells, Downsells and More - Anywhere You Want...

SmartTags are shortcodes that allow you to add all kinds of functionality to your WordPress pages without having to know anything about programming.

SmartTags put you in the driver's seat, and allow you to display dynamic content such as member details, upsells based on other products purchased, or even targeted offers based on the referring affiliate.

Bottom Line:

SmartTags allow you to dynamically display content, member attributes, offers, upsells, downsells, and more using simple shortcodes. Put a decision tag on a confirmation page or thank you page and display relevant products after a purchase. The possibilities are endless. Because MemberMouse functions as part content-protection system and part CRM, you get unparalleled flexibility to display dynamic content such as first name, last name, products ordered, membership level, referring affiliate and more. SmartTags allow you to be creative and customize your website and sales process in ways that other membership plugins and CRM platforms simply can't match.

Relax. Your Customer Support Is Automated.

Let Customers Update or Cancel Their Accounts...

MemberMouse provides you with a suite of automated customer support tools. The "My Account" page gives a customer the ability to update their billing address, contact details, username and password, cancel their account and more.

MemberMouse will also email a customer when their card is declined, which saves you both time and money on customer service. It's things like this that make MemberMouse stand out from the competition.

Bottom Line:

When you're just starting out, your time spent on customer support might be negligible. But once you become even moderately successful, customer support can quickly become a burden if it's not streamlined. Ever try and manage a subscription site using nothing but PayPal? If so, then you know what a headache it can be. MemberMouse always keeps your billing and access rights in sync, so you never have to log in to two systems to manage your business. MemberMouse's automated customer self-service features will save you a bundle of money, and give your customers a smooth and professional experience with your brand.

Profit from Customer Value, Churn & Retention.

Grow your business using a proven approach to marketing...

Making decisions using average customer value as a bell-weather is a proven way to build a business with revenues in excess of 7 figures. Without a clear understanding of customer value, you have no way of accurately knowing the return on investment of your marketing dollars.

Improving retention is a time-tested approach to improving profits. Consider that just a 5% increase in customer retention can increase your profits by something like 75%.

Bottom Line:

To sum it up, the Advanced Reporting Suite gives you the ability to run your business by the numbers. It’s the most reliable way to scale your business and bring revenue in the door. Entry level MemberMouse plans get access to basic reporting. Customer Value, Churn and Retention metrics and reports require a MemberMouse Advanced Plan or above. Don't miss out on these powerful metrics that can give you the insights you need to take your business to the next level.

Powerful. Flexible. Easy.

Member's Area

Password protected member's area, easily protect pages, and deliver unique member home pages for each membership level.

Customer Management

Comprehensive member management including order history, engagement statistics, access rights, pause, cancel, refund and more.

"My Account" Self Service

Let customers update their personal and billing information, cancel their account, reset passwords and more.

Self-Configuring Checkout

Checkout pages configure themselves and are easily edited within WordPress. Get your checkout looking exactly how you want it.

SmartTags

Our extensive shortcode library adds dynamic functionality to your site without having to code. Display customer details, upgrades and more.

1-Click Upsells

Maximize revenue with advanced billing functionality such as card-on-file and 1-click upsells.

Time-Release / Drip Content

Setup delivery schedules for your content and time-release programs. Easily copy schedules to different membership levels.

Save-the-Sale / Downsells

Sit back and let MemberMouse automatically downsell your customers when they attempt to cancel, increasing your revenue.

Split-Test Prices

MemberMouse allows you to setup different price points for the same membership level to make split-testing prices easy.

Trial Offers & Coupons

Create one-time purchase products, recurring subscriptions, free trials, paid trials, payment plans, coupons and more.

Share Anywhere Links

Promoting your membership, products, and special offers on Facebook and Twitter is easy using MemberMouse's direct buy links.

International Currency

Yes! We've got it. You can set the currency customers will pay you in and how prices will be displayed across the site. Learn more

Employee Accounts

Add support and sales accounts to your back-end without exposing access to your content or site configuration. (*Builder Plan and above).

Sharing Auto-Lock

In addition to the standard content protection mechanisms, MemberMouse can automatically lock accounts who share their login with others.

Group Functionality

Define groups where one customer pays and is allocated a certain number of seats. Useful for consultants, agencies, and selling to organizations.

PCI Compliant Security

MemberMouse only integrates with PCI compliant billing vendors to make sure your customer data is always safe and secure.

Gifting Functionality

Your members can gift memberships and bundles to other people. Makes it easy for people to share your membership site with friends.

Extendability

Use MemberMouse's API and Push Notification system for external procedures such as physical fulfillment, call center notifications and more.

Facebook/Twitter/G+ Login

Make it easy for your members to register and login using social login functionality for the major social networks, Facebook, Twitter & Google+.

Prorated Upgrades

MemberMouse will optionally apply an appropriate discount to the customer's first charge durning a membership level upgrade.

Churn & Retention

MemberMouse advanced plans and up have access to churn and retention metrics to help monitor and improve retention and profits.

Overdue Payment Handling

MemberMouse will automatically email customers whose cards have been declined, keeping your revenue healthy, automatically.

Custom Fields

Capture extended information about your customers anywhere on your site, even spread out a capture form over multiple pages.

High Performance SQL

Our database queries have been fine-tuned for maximum speed and reliability that both you and your customers will appreciate.

Maximize Revenue with 1-Click Upsells

Don't Leave Money on the Table. Get Hip to 1-Click Upsells...

Selling additional products to your members is one of the easiest ways to increase profits. And the easiest way to do that is by using 1-click upsells. This one feature alone can add serious revenue to your business.

You can optionally ask the customer to confirm the order, or simply process the sale without confirmation. Note: this functionality requires a card-on-file billing gateway such as Stripe.

Bottom Line:

Fortune 500 companies like Amazon and Apple use 1-click buy functionality to add millions of dollars in revenue to their sales processes. Isn't it time you got on the 1-click gravy train? And don't forget, MemberMouse also helps you "save-the-sale" when a member is thinking about canceling, so you can offer them a special discounted subscription before they go. All of these features add up to a lot more revenue in your pocket. There is a reason seven figure business owners choose MemberMouse.

Choose Your Own Affiliate Adventure

Complete control over who gets what...

MemberMouse works with virtually every affiliate platform in existence.

Almost every affiliate platform uses pixel-tracking code to detect when a sale is made. By placing pixel-tracking code on MemberMouse confirmation pages you can track commissions with ease, using the software of your choosing. But there are even more powerful options available.

MemberMouse also offers powerful "commission profiles" and "partner payouts" that allow you to fine tune how and when a commission is generated. Setup revenue splits, claw back commissions on refunds, and track commissions on rebills. It's all happening! Heck, you can even create your own home-brewed affiliate system by combining our commission profiles with our push notification system (so you can send an email or call a custom script when new sales or rebill events occur).

Direct Integrations Streamline Everything

Pixel-tracking is for amateurs you say? Fair enough. With our direct integration partners, commissions are generated only when MemberMouse says so. No more innacurate reports, no slippage. Every sale and commission is tracked with precision, and communication between your affiliate platform and MemberMouse is seamless. Automatically create new affiliate accounts when new members sign up, which means more money for everyone. Do we recommend doing things this way? You bet.

These guys have been in the affiliate tracking business for nearly 15 years. That's a long time. You can imagine they've got things figured out quite well by this point, and that's exactly why MemberMouse provides a direct integration with iDevAffiliate. Their pricing is great too. Learn more

Bottom Line:

MemberMouse works with any affiliate platform. The tightness of the communication between the systems is up to you. Ease in with pixel-tracking. Or choose one of our direct integrations for immediate power and unparalleled accuracy, or even use our push notification system and the API of your affiliate platform for your own custom, airtight affiliate integration, it's up to you!

Integrations

MemberMouse integrates with best-in-class service providers for payment gateways and email marketing. We're constantly identifying and integrating with the smartest providers to maximize your results. Our "card-on-file" integrations will allow for 1-click upsells that do not require the customer to enter their credit card details when making additional purchases. At MemberMouse, we're committed to integrating with the most advanced platforms available to us, in order to maximize the revenue of your business.

Email

Mailing lists are automatically kept up-to-date when new members join or when an existing account is changed.

MemberMouse also allows you to segment your list based on product purchases, so you can easily send targeted promotions to your customers. Integrating is easy, and takes just minutes.

  • MailChimp
  • GetResponse
  • AWeber
  • iContact

Billing

MemberMouse fully integrates with the leading billing providers to make sure that your customer accounts are always in sync.

If a payment is declined by the payment processor, MemberMouse will automatically update the account status to reflect the decline, and send a recovery email. You'll never have to worry about billing being out of sync again.

  • PayPal
  • Authorize.net
  • Stripe
  • Auth.net CIM
  • Braintree
  • ClickBank
  • Lime Light CRM
  • Coinbase

API

With MemberMouse's API, Push Notification System, PHP Interface, and WordPress hooks, you can communicate and integrate with any system external to MemberMouse. It's easy to:

  • Automate external processes
  • Connect to fulfillment providers
  • Sync databases
  • Send email/SMS notifications
  • Call custom scripts

Learn more

Bottom Line:

Forget spending weeks or months patching different systems together, which usually leads to an unsatisfactory and less than ideal "ad-hoc" configuration. Since MemberMouse extends WordPress, your CRM and billing functionality are effectively integrated into your website. That means you don't have to figure out how to tie the two together, which is a major hurdle with any other approach. Let MemberMouse centralize and streamline the administration of your billing, so you can spend more time growing it and less time duct taping it together.

7 Figure Businesses Trust MemberMouse

You may recognize some of our clients. Many of them are multi-million dollar membership and subscription businesses, who trust MemberMouse to handle their day-to-day operations. MemberMouse delivers the reliability and scalability necessary to handle thousands of customers without flinching. Our team has tested a million orders through the platform in a single day, and MemberMouse passed the test with flying colors.

Reflexion Yoga

www.reflexionyoga.com

Chicago Premium Access

www.chicagopremiumaccess.com

Marketing Wiz

www.marketingwiz.co

Angle of Attack

www.flyaoamedia.com

Paul Janka

www.pauljanka.com

Six Pack Shortcuts

www.sixpackshortcuts.com


Testimonials

Spent 6 Weeks Evaluating Membership Plugins

"After spending 6 weeks evaluating different membership plugins (DAP, WishList, S2 Member, etc...), MemberMouse was a clear winner. I was able to get our site up and running in an afternoon. The level of documentation, support and functionality was much higher than competition. We've been using MemberMouse for 9 months and have no plans to switch. Additionally, hiring and working with a development team has been much easier thanks to documentation, their active support model and a sound architecture."

- Martin Wilson


Well Built, Stable, Easy to Use

"When we first started comparing membership solutions, we checked out all the usual suspects. We chose MemberMouse because it was designed to scale well for high volume merchants. It's well built, stable, and easy to use. The guys over at MemberMouse really know how develop software, and it shows. If you're serious about getting best-in-class technology for your business, I can't recommend MemberMouse enough."

- Tyler Sorensen


After Test Driving Top Contenders, We Chose MemberMouse

"After spending considerable time reviewing every membership plugin under the sun, and test driving the top contenders, we chose MemberMouse. The plugin is easy to use, the interface is very intuitive and the system has the flexibility we need. Their support is also among the best we’ve ever had from a software company. We’re very happy to recommend them."

- Laura Femino


A Rock-Solid Membership Platform

"MemberMouse is a rock-solid membership platform. It's a breeze to integrate with WordPress, and the attention to detail is phenomenal. The 1-click upsell, save a sale, and cancellation processes are built specifically for high-volume direct response marketers, and I've never found them anywhere else. Customer support is first-class, and updates are released frequently. If you are looking for a Wordpress membership platform, choose MemberMouse, you'll be glad you did."

- Dan Caron

MemberMouse Helps You Avoid Common Pitfalls

Common Pitfall #1: Unreliable Scripts and Spaghetti code

Our programmers have architected systems for Wal-Mart, British Airways, Sony Pictures, the Department of Defense, and Barnes and Noble. They're not marketers turned programmers, or guys who decided to outsource the development. They're in-house, enterprise-level system architects, not simply "developers" or "coders." That means you get unparalleled "mission critical" performance and reliability, which are crucial to keeping your business running like a well-oiled machine. Other solutions may fill a quick need, but if you're looking for an intelligent, comprehensive platform that can scale with your business, look no further.

Common Pitfall #2: Rigid and Inflexible solutions

MemberMouse was designed from the ground up to be a blank canvas for any type of membership or subscription business. Because MemberMouse is built on WordPress, you can configure every aspect of your site, down to the checkout pages and customer self-service pages with which your customers use to update their member details and billing information. WordPress is a mature, extremely stable and scalable platform that can get you up and running quickly. It's the most widespread and widely supported platform on the web. And it makes sense to build your business on it for a variety of reasons, including widespread access to themes, plugins and developers. MemberMouse gives you a feature-set that is designed to be flexible and takes many different "use cases" into account, so you're less likely to be backed into a corner as is often the case with other solutions.

Common Pitfall #3: Risky Custom Development

MemberMouse is an "off the shelf" solution that gives you an easy way to deliver digital and physical subscription products, manage your customers, and grow your business. Why re-invent the wheel? MemberMouse takes care of all the common tasks associated with operating a subscription business, without the headache or financial risk of developing these functions in-house. Right out of the box, you get fully customizable checkout pages, a highly configurable password protected member's area, a "my account" page for customer's to update their profile and billing details, and much, more. The fact is, WordPress has become more than a blogging platform. It is a mature, stable, and feature rich framework that makes sense for almost every business. You could spend months and thousands of dollars on custom development, only to find it's not what you want. Or you could choose WordPress and MemberMouse and hit the ground with the easiest, most reliable, scalable membership platform available today.

Common Pitfall #4: Lack of Critical Metrics and Lifetime Customer Value

MemberMouse is more than just a script to provide a password protected member's area. It's an enterprise-class business platform that tracks all of the critical metrics associated with a subscription business. Want to know your customer lifetime value? Want to know your retention rate? Want to know your refund rate? Without these numbers, it's impossible to make decisions, improve weakness, and intelligently scale your business. If you're not using data to drive your marketing decisions, if you're not paying attention to the numbers, then you're wandering in the dark. Sure, there are other membership plug-ins out there, but they don't come close to providing you with the direct response analytics that are absolutely key to growing your business.

Common Pitfall #5: One-Time Payment Membership Plugins

Our competitors will shout from the hills that you only have to pay a one-time fee for their plugin. They'll proclaim that their software is "open source" and you can make all the changes you want to the code! The problem with this approach, is that if you make changes to the structure of the application, you break the ability to upgrade the software. Which means, if you customize that plugin at all, there is a good chance you won't ever be able to upgrade your platform. With MemberMouse, we provide professional grade interfaces such as our API, Push Notification System, PHP Interface, and WordPress hooks. The entire purpose of these tools are to allow you to customize the platform, and adapt it to your business, without breaking future compatibility. That means, as we release new features and make improvements, you will always be able to benefit from these improvements, and won't be stuck with an antiquated, ever-aging code base.

24/7 On Demand Video-Based Support Center

Over 200 Articles and 60 Videos Demonstrate Our Serious Commitment To Support...

MemberMouse has been designed to be easy to use. But that doesn't mean you won't need a helping hand from time to time. And that's why we've designed our entire support center to be video-based, so that you can see exactly how to use MemberMouse.

We've left no stone un-turned, and every page of the application has a video associated it. Here's just one example video from our very comprehensive Support Center:

Plus, The MemberMouse Community Provides Ancillary Support, Feature Requests, and More!

By using MemberMouse, you can also participate in a forward thinking community of business builders. The MemberMouse Community includes all current MemberMouse customers. Consider it a place to share tips and tricks, best practices, and success stories. We believe that there is tremendous value in building a community that can foster growth and provide ancillary support above and beyond our in-house customer support. The community is also a place to highlight bugs (they're few and far between, but we still like to squash them) and vote on feature requests. We take your feedback and your user experience seriously and will take your comments into consideration as we continue to improve the platform. You can find the community forums by visiting our Support Center, just look for the "General Discussion" link.

Bottom Line:

You should take a moment to explore the support center even before you sign up. It'll give you insights into the platform that you can't get anywhere else. None of our competitors provide this level of pre-sale transparency or in-depth video support. All of our plans come with email support, and our Premium and Professional plans come with phone support.

See For Yourself:

Take a look at our support center, and compare it with any of our competitors. It's very thorough and very useful.

Visit The Support Center

Pricing That Encourages Your Success

Starter

  • Content Protection
  • Member's Area
  • Piracy Auto-Locking
  • Drip Content
  • Smart Tags
  • Upsells/Downsells
  • 1-Click Buy
  • Support Automation
  • Checkout Pages
  • Trial Offers
  • Coupons
  • API
  • Plugin Updates
  • Email Support
  • Basic Reporting
  •  
  •  
  •  
  •  
  •  
  •  
  •  

$19.95 / month

Get Started

Advanced

50,000 members

  • Content Protection
  • Member's Area
  • Piracy Auto-Locking
  • Drip Content
  • Smart Tags
  • Upsells/Downsells
  • 1-Click Buy
  • Support Automation
  • Checkout Pages
  • Trial Offers
  • Coupons
  • API
  • Plugin Updates
  • Priority Email Support
  • Basic Reporting
  • Advanced Reporting Suite
  • Lifetime Value Reporting
  • Churn & Retention Reporting
  • Facebook/Twitter/G+ Login
  • UserVoice Integration
  •  
  •  

$99 / month

Get Started

Premium

  • Content Protection
  • Member's Area
  • Piracy Auto-Locking
  • Drip Content
  • Smart Tags
  • Upsells/Downsells
  • 1-Click Buy
  • Support Automation
  • Checkout Pages
  • Trial Offers
  • Coupons
  • API
  • Plugin Updates
  • Priority Email Support
  • Basic Reporting
  • Advanced Reporting Suite
  • Lifetime Value Reporting
  • Churn & Retention Reporting
  • Facebook/Twitter/G+ Login
  • UserVoice Integration
  • Lime Light CRM Integration
  • Phone Support

$299 / month

Get Started

Friendly Pricing For Businesses of Any Size

We've designed our pricing to be affordable for businesses of all sizes. If you're just getting started, the Starter Plan will get you off the ground quickly at a low monthly price. As your business scales and you require more powerful features, you can easily upgrade to one of our Advanced or Premium plans. Our recommend plan for most users is the $99/month Advanced Plan. Consider the fact that it only takes 5 members paying you $20 per month to subsidize a MemberMouse Advanced Plan. With pricing this friendly, you have no reason not to get started. And remember, all plans come with a 14-day free trial.

Developers Love MemberMouse

If you're a developer, you'll be able to crank out membership sites with ease using MemberMouse. Here are some of the features we think you will find relevant as a developer. If you're not a developer, don't let this scare you, just know MemberMouse has a lot of power under the hood if you need it.

Fully Customizable Layouts

MemberMouse comes with fully functional page templates out-of-the-box, but you're not locked into these templates. All of the functional elements are delivered via shortcodes and you can safely move items around, restyle them as you see fit which means you can create entirely custom layouts for even your most demanding clients and not have to worry about breaking anything.

Powerful Shortcodes and Template Functions

Our shortcodes allow you to dynamically display content based on member attributes such as the "referring affiliate," "number of days as member," "products purchased," "membership level," and more. And with our PHP Interface you have access to all the power of our shortcodes within WordPress templates so you can build dynamic templates based on membership information without having to understand the inner-workings of MemberMouse.

Enterprise-Level Architecture

MemberMouse supports dozens of sites with 50,000 users or more without ever breaking a sweat. Our developers have designed and built systems for Wal-Mart, Sony Pictures, British Airways, Barnes & Noble and more. Give your clients world-class solutions without breaking the bank.

				shortcode example
<p>Welcome, [MM_Member_Data name='firstName']!</p>
<ul>
  <li>Membership Level: [MM_Member_Data name='membershipName']</li>
  <li>Days as Member: [MM_Member_Data name='daysAsMember'] days</li>
</ul>

200 Support Articles & Over 60 Video Tutorials

With our comprehensive support center, you can be sure that your decision to use MemberMouse is not only good for you, but for your clients as well. Plus, we have customer support personel who are not only technical wizards, but also run their own online businesses.

Hooks & Filters

Easily modify, add and remove code from core MemberMouse functionality without touching the core files. Other companies offer it as a benefit that you can modify their code but once you do this you can't receive any updates. Our approach gives you the flexibility you need, without breaking future upgrade ability.


Automation Is Easy With Push Notifications

There may be times when you want to perform an action when a common event occurs on your site. For example, you may want to update a 3rd party system when a member joins, or you may want to email a fulfillment warehouse when a particular product is purchased. With Push Notifications, you can create automated processes to handle all of your business routines. When a push notification event is triggered, you can send an email (which can include data about the member) or call a custom script to connect with another system's API (which can also include data about the member).

Events/ Triggers

  • Member Added or Deleted
  • Member Account Updated
  • Membership Status Changed
  • Membership Level Changed
  • Bundle Added or Changed
  • Payment Received
  • Rebill Payment Received
  • Rebill Payment Failed
  • Refund Issued & More...
Bottom Line:

When a push notification event is triggered, you can call a custom script or send an email. You can pass data to either of these actions that make it easy to automate your own unique business processes. Many of our customers write scripts to connect with the APIs of other platforms to accomplish all kinds of things, ranging from connecting to customer service platforms, to text message providers, and more. The possibilities are endless!

Frequently Asked Questions

Question: Can I switch from another membership plugin?

Answer: MemberMouse has a powerful import wizard that allows you migrate users from any 3rd party membership system or WordPress membership plugin. You simply upload a file that contains all of your member information including email, username, password, access rights, custom field data and more and the import wizard will create an account for each member in the file. The import wizard has built-in intelligence for migrating over from another WordPress plugin. MemberMouse seamlessly integrates with WordPress' user system so while processing the import file if the user already exists in WordPress, MemberMouse will simply use the existing account and add on the specific member data. This means that following the import, all of your existing WordPress users will be valid MemberMouse members and still be able to login using their same exact username and password. To learn more about getting your users migrated to MemberMouse, watch the import wizard video in the Support Center.


Question: Can I upgrade my plan later?

Answer: Yes. Upgrading is easy. Simply login to this MemberMouse website with your username and password. Then, in your "My Account" section, you will find a link to upgrade or cancel your account. Unlike many of our competitors, we use our own software to run our business. So when you upgrade your account, you're using MemberMouse to change membership levels, just like you could have your own customers do when they want to upgrade membership levels.


Question: Are you guys a hosted solution or does the plugin run on my server?

Answer: The plugin runs on your own server, just like any other WordPress membership plugin. We have a licensing server that the plugin checks-in with to verify that your account is active. If for any reason our licensing server goes down temporarily, your plugin will still function properly. We understand that uptime is critical to high volume businesses, and you can sleep soundly knowing that we have contingency plans in place to handle any potential downtime on our end.


Question: Are there any known plugin or theme conflicts?

Answer: The code behind MemberMouse conforms to the highest standards for WordPress plugin development, and will always function correctly with other well-written plugins and themes. However, if you're running a ton of plugins or using a theme created by an inexperienced developer, there maybe times when you notice that something is not working quite the way it should. The reason for this is almost always a plugin written by a less experienced developer, who is not following WordPress development best practices. If you notice errant behavior, simply disable all of your plugins (besides MemberMouse), and enable them one by one, until you find the plugin that is causing the conflict. MemberMouse is continually updated so that it always functions with the latest version of WordPress.


Question: Do you guys provide custom development services?

Answer: We have a group of qualified contractors than can help you with your website. Developing MemberMouse is our top priority, we still have a number of features that we want to implement, and we will always be focused on improving the platform, so our in-house team is not available for development services. Although, we are willing to have discussions with your outside developer or one of our qualified contractors on how to implement and extend MemberMouse to suit your needs.


Question: Can I speak with someone regarding specific technical requirements?

Answer: If you are considering an Advanced Plan or above, and have additional questions that have not been addressed on this page, you can email out support queue with the subject line: "Advanced Plan Inquiry," and we'll contact you to schedule a 15 minute pre-sales call to address your questions. In many cases, looking at our Integration, API and Push Notification documentation in detail will give you the answers you need.


Question: Will MemberMouse wash my dishes or feed my cat?

Answer: While we try to outline all of the functionality of MemberMouse on this site, the easiest way to determine if MemberMouse will serve your purposes is to sign up for the 14-Day Free Trial and try it out for yourself. Once you see how MemberMouse can be adapted to your business, your implementation questions will answer themselves. All of the major functionality is provided in the Free Trial, and we're quite confident you'll see how easy and flexible the platform is. If you still have a specific question about functionality, please email us.

Get your business running like a well-oiled machine.

Get Started for FREE