2020 Support Stats

7,100+ Tickets Resolved
94% Customer Satisfaction
1.5 hours Avg. Response Time
765+ Support Docs & Videos

The MemberMouse staff is always understanding, patient, and thorough. Keep up the great work!

- Nick N

Very great! Joshua is responsible, answer each question and give me trust because if you support is incredibly pre sales, should be same when I buy. I will buy your plugin and I love Joshua. Thank you!

- Polittalogo

Wow. That is five star customer service. Thank you galactically!

- Lisa C

I wanted to let you know I worked with Joshua using MM for the basis for a customer portal for our home remodeling business to help keep customers informed while we deal with this global supply chain slow-down. Before we even spent a dime he was very kind, courteous and went well out of his want to be helpful. We had a complete, working solution with MM. Thank you very much.

- Frank

Thank you all so very much! My issue was successfully resolved thanks to the amazing tech support that helped me fix the issue. I am extremely grateful for his support.

- Mjs

Cynthia, I just wanted to thank you warmly for the time you took to chat with me.
Please extend my gratitude to Eric too.

I’m currently up to a major turnaround both in the extension of my work and in my way of living.
My conversations with both of you had the effect of a thousand candles in a dark room.

- Francois K

Quick response, well explained.

- Kolbein S

John was very insightful and helped us resolve an issue that would have been very difficult for us to figure out without his help.

- Katrina

Joshua went above and beyond to help me with my issue, couldn’t thank him enough.

- Christian C

Thank you for your response! Your customer support is truly outstanding!

- Irina P

I got great quality service. I will use this service again.

- Luis N

Sara was very helpful and clear in her explanation, I appreciate it!

- Stacy S

Joshua was excellent! Thank you for providing such great support!

- Stacey P

Joshua is an amazing helper! He provided great support for me and explained a lot about how MemberMouse works.

- Rena G

Sara helped give us thorough and actionable resolutions to our issue. Thank you so much for your help!

- Dana D

John is the best customer support person in the history of customer service. He stuck with me for more than a year – trying to troubleshoot a really difficult issue. We finally got it resolved – after several site redesigns, numerous calls (including on his days off), and hours of investigation (not to mention days of user video watching). It’s over. Thanks JR!

- Austin B

Fast response and Gregory did exactly what I wanted right away without jumping through hoops.

- Maverick M

Quick response and great suggestion that helped me fix the problem. Very happy with the level of support I received!

- Stacey P

Thank you all for an amazing service.

- Rabia H

100% perfect help! Thanks.

- Michael W

Joshua took over whenever he saw my emails and Sara wasn’t available. He was thorough and friendly and very helpful.

- Donna B

The support was very quick to come through and clear, thank you.

- Clare

Just nice to know there is a team of experts ready to help.

- Colin C

I REALLY REALLY appreciate what you did and are doing!

I will do some bit of testing and make a decision. I do appreciate a ton that you’re being so honest with me.
Thanks a lot!!!

MemberMouse fan forever 🤩
Top of the notch support

- Melanie L

John has gone out of his way to be incredibly helpful in resolving our complex issue. This isn’t the first time he has gone out of his way to be friendly & helpful. The way you all handle support tickets is unlike any other service I have opened tickets with. We’ll continue to be loyal customers for years to come. Thank you John, you saved my butt!

- John B

Excellent support. Response was timely and detailed. Very happy. Thanks 🙂

- Ben

I’ve had a couple of experiences with MemberMouse support now and you guys have always gone above and beyond in solving my problem. I really appreciate it.

- Ed S

Always quick to respond and help with anything we need. The best!

- Victoria

Joshua has been nothing short of exceptional!!! Went above and beyond his role to fix my problems, if I lived closer I’d take him out for a drink xxxx

- Maxine J

Quick and effective response!

- Rayner

I’ve worked with many of the other platforms and they just didn’t deliver what was promised. I am so happy with MemberMouse program and services! Thank you

- Stacee L

Loving you guys

- David

Amazingly fast and brilliant customer service!

- Emily H

Always aboveboard service and help! We are grateful.

- Victoria

Super helpful – quick solution to my problem and some extra advice that’ll no doubt come in useful in future.

- Ed

Great support. The person I interacted with was very thorough in their explanation and provided a timely response. Very happy with the support I received.

- Mike

Great response. Exactly what I needed. Thanks as always!

- Tanya

John’s support was OUTSTANDING…. I’m super stoked to get going with maximizing our potential with all of the things that we can create with Membermouse. Truly – even if I had the bandwidth (and the patience!) right now, I’d have never been able to figure out all of the things that he taught me today.

- Kate V

Always professional, friendly and helpful!

- Victoria

Pretty quick response and great effort taken to resolve my issues.

- Stacie B

John was excellent. Very helpful and was willing to stick it out until my issue on the site was resolved. We’d still have issues with the site if it weren’t for John. Thanks so much!

- Greg C

Amazing support for first time users. Thanks Matt!

- Orson T

The video was very helpful… like 10X learning speed on my part!

- Michal N

Sara was very patient with me!

- April C

Oh my gosh! John composed such a thorough and awesome email for me, it even included a video training! Unbelievable. I have never received customer support like this before. You guys are awesome!

- Michael C

Just terrific support as well as well-written articles and videos. I am very impressed. My client has purchased the product and we are in the process of creating an implementation plan. Thank you!

- Frederick D

I’ve been selling online for years and I gotta say I LOVE Member Mouse. You guys are terrific really. The documentation, videos, email support, etc are great and I hope you guys stay around for a LONG time!

- Bo C

I’ve got more than expected. Thank you, Sara and MM team!

- Jose L

Lonnie was awesome at helping me brainstorm some ideas to give my customer a free month in these challenging times. Thank you guys for the fast response.

- Tim

Y’all went above and beyond on this. I am so grateful the lengths y’all went to in making sure my site was working. And the ZOOM chat was phenomenal!

- Rigel T

Sara has been phenomenal in helping me work through my tech challenges the last few weeks.

- Gabrielle M

John has been a breath of fresh air in the area of technical support and I have been on the web since 1994 helping numerous large and small clients on the web since then! Thanks to his expertise and technical knowledge he provided a solution to a problem that our website has been struggling with for months now. No one seemed to be able to figure out this major issue that would continually crash our website. John stepped up and assisted in trying to resolve this perplexing issue. It does seem to be working, but whether or not we have the problem again John is a winner. He is an asset to MemberMouse and because of him my loyalty level to MemberMouse is set in stone. 5 stars for John and Membermouse!

- Regina D

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