Customer Support Reviews

“Extremely quick response, good help!”

“First Class Support! Great as always.”

“Joshua has helped us a few times, and I want to thank him again for his quick and knowledgeable replies. He is willing to explain and offer guidance that goes above and beyond typical support. Thank you again for your help.”

“The support email I received from MM was probably THE BEST support email I've ever received. Detailed instructions and real knowledge of what my issue might be. Five stars and a big thank you.”

“The support was great, they provided quickly the exact solution we needed.”

“I’m the process of getting solved the problems. It’s good, to have a Pro at my side. 🍀”

“Extremely thorough and detailed and with a helpful spirit :-).”

“Fast and courteous support. Most importantly, they also helped me solve my problem.”

“Joshua was excellent – as always. Service like his is reason enough to stay a loyal customer.”

“I really appreciate the extremely detailed and thoughtful responses. Thank you!”

“Quick response and useful advice from Aicee. Thank You!”

“Fast, easy and very polite!!”

“Very quick very professional, and very understandable.”

“Exceptional service beginning to end (on a complicated issue).”

“Joshua was great. He was very patient in helping me resolve my issue. Having the step by step videos were awesome as I was able to follow them easily.”

“Great support and speedy response, even on the weekend :)”

“Amazing customer service”

“I love the MemberMouse support team. They not only help with what I initially ask but also keep their eyes open for other problems they see and then recommend solutions. They are the most proactive support team I've had experience with. It's why I remained with MemberMouse when my son recently tried to convince me to simplify and transition over to Teachable. The new Courses option was also a huge help in making that decision easier.”

“Very grateful for the answers and support.”

“You guys were great!! Thank you for the fantastic support!!”

“Always the best.”

“Exceptional support through a difficult bug. Thank you!”

“Easy solution and fixed right away.”

“Super good support. Really appreciate it!”

“Joshua was amazing and fast but took the time to educate me along the way.”

“John was very quick to respond and helped me with all my questions. Outstanding service! Thank you.”

“Got to hand it to you all. MemberMouse has one of the best support teams I've ever come across. Each one of you has been very, very helpful and supportive. Thank you!”

“Gregory was a wonderful support, very patient and helpful with our needs.”

“John went above and beyond to help me set up. Excellent customer service!!”

“It's very good to know I can rely on you for good support, unlike with some online providers!”

“The service was excellent, I was quickly routed to where I was supposed to make the change.”

“John Rahm was outstanding. Quick response. Fast solutions. Friendly. Made a bad situation much better. Thank you for the professionalism and caring about my issue.”

“The team who had helped us was great! They were expert on their fields of specialty! To mention Joshua and John's customer service is absolutely EXCELLENT!”

“On my whole career I have never got such a good response for a pre-customer experience. Thank you very much!! I'm going to acquire your service very soon!! Thanks again”

“John is AWESOME! I would not be where I am today with MemberMouse without him.”

“You guys are great!”

“It was an amazing customer service experience. Prompt responses, kind words, I felt like a VIP customer – thank you so much.”

“Thanks so much for taking the time to give me a detailed response with all the information I needed!”

“A huge thank you to John for taking the time to show me via recorded video how the MemberMouse core pages work. You were very patient with this non-technical gal!”

“Very impressed with your support team! Thank you very much to ALL of them!”

I'm so thankful, for this excellent help and feedback I received. For me it was life changing!

The responses I got to my pre-sales questions were extremely and unexpectedly thorough. The person responding clearly knows the product and knows exactly what I asked about. They're a huge plus to your business, having the ability to respond quickly in that level of detail.

The MemberMouse staff is always understanding, patient, and thorough. Keep up the great work!

Very great! Joshua is responsible, answer each question and give me trust because if you support is incredibly pre sales, should be same when I buy. I will buy your plugin and I love Joshua. Thank you!

Wow. That is five star customer service. Thank you galactically!

I wanted to let you know I worked with Joshua using MM for the basis for a customer portal for our home remodeling business to help keep customers informed while we deal with this global supply chain slow-down. Before we even spent a dime he was very kind, courteous and went well out of his want to be helpful. We had a complete, working solution with MM. Thank you very much.

Thank you all so very much! My issue was successfully resolved thanks to the amazing tech support that helped me fix the issue. I am extremely grateful for his support.

Cynthia, I just wanted to thank you warmly for the time you took to chat with me.
Please extend my gratitude to Eric too.

I’m currently up to a major turnaround both in the extension of my work and in my way of living.
My conversations with both of you had the effect of a thousand candles in a dark room.

Quick response, well explained.

John was very insightful and helped us resolve an issue that would have been very difficult for us to figure out without his help.

Joshua went above and beyond to help me with my issue, couldn't thank him enough.

Thank you for your response! Your customer support is truly outstanding!

I got great quality service. I will use this service again.

Sara was very helpful and clear in her explanation, I appreciate it!

Joshua was excellent! Thank you for providing such great support!

Joshua is an amazing helper! He provided great support for me and explained a lot about how MemberMouse works.

Sara helped give us thorough and actionable resolutions to our issue. Thank you so much for your help!