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General FAQ

Frequently asked questions - general

Does MemberMouse Support Tax or VAT?

Currently MemberMouse doesn't have native support for taxes or VAT. We recognize the importance of providing tax support and our...

Can I Modify the MemberMouse Code?

In order to maintain the integrity of the product and our ability to provide streamlined customer support, we can not...

Login Form Doesn’t Show Error Notifications

Question The error message, when the login details are wrong, doesn’t show up. It may work on the Forget Password...

Migrating MemberMouse to a New Server

This article contains specific instructions for those already running a live site with MemberMouse and who are planning to move...

Migrating from a Staging Site

There are a couple of main ways you can use a staging site. One way is to develop on a staging...

How can MemberMouse help with GDPR compliance?

Please note: While MemberMouse will provide what support we can to our customers in this process, it is important to emphasize...

Do you have a plan to handle Strong Customer Authentication (SCA)?

All new customers since September 2019 have access to Stripe Elements and Braintree Hosted Fields in their MemberMouse payment settings....

Why is caching a problem? Isn’t it supposed to speed up my site? I would imagine most websites use caching.

The short answer is that there are numerous types of caching. Some of these are acceptable for a membership site,...