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  5. Installation Error – File Exceeds the upload_max_filesize

Installation Error – File Exceeds the upload_max_filesize

The following article will help you get MemberMouse installed if you have received an error stating:

“The uploaded file exceeds the upload_max_filesize directive in php.ini”

What this error means

You have automatically upgraded MemberMouse and your upload size on your hosting setup is the standard 2MB upload limit for WordPress plugins.

Due to the addition of enhanced libraries for Stripe and Braintree in order to accommodate 3D Secure checkout, the plugin file size of versions 2.3.0 and above are greater than 2MB. Default file upload limit on most servers is 2MB, so if this is the case for you, you’ll need to take extra steps to get the plugin uploaded to your server.

How to fix it

In order to get MemberMouse working as expected you will need to complete the following steps:

  1. If you already have MemberMouse installed, first deactivate and delete the current version.

    • Go to the Plugins page in WordPress.

    • Scroll down to the MemberMouse Platform plugin and click Deactivate.

    • Now click Delete on the MemberMouse Platform plugin.

    • On the following page, click the Yes, Delete these files button to confirm you want to delete the plugin.

      Don't worry, none of your MemberMouse settings or data will be lost when you do this.

  2. Install the MemberMouse plugin.

    • Make sure your site is able to install plugins bigger than 2MB in size. We recommend that you install a plugin such as the “Upload Larger Plugins” plugin to allow for this.(Note: Versions of MemberMouse (v2.3.0+) are over the standard 2MB plugin size, so this needs to be adjusted. If you find you are not able to adjust your upload_max_filesize on your side using the plugin mentioned above, you will need to work with your hosting provider to get this adjusted to 3MB or higher.)

    • Download this version of the MemberMouse plugin, which includes these libraries, and save it in a location on your computer that you can find later.(Note: Make sure that it does not have any parentheses in the name of the .zip file or else you will get an error when uploading. For example, membermouse(15).zip needs the () characters removed to become membermouse.zip.)

    • Log into your WordPress site and go to the Plugins page.

    • Click the Add New button at the top of the page.

    • Click on the Upload link at the top of the page.

    • Under where it says Install a plugin in .zip format, click the Browse button and navigate to the place where you saved the MemberMouse plugin.

    • Click the Install Now button.

    • On most servers, clicking the Install Now button will start the process automatically. However, sometimes additional security is required by the server and WordPress will ask for your FTP credentials. Just fill out the form and click Proceed.

    • After the installation has completed, click the Activate Plugin link to activate MemberMouse.

    • After the plugin has been activated, you may see a yellow bar with a message that says that MemberMouse can't use the cache.

      MemberMouse utilizes a directory on your server to cache files in order to increase performance. When this message displays it means that MemberMouse can't write to that directory because of a permissions issue. To correct this and allow MemberMouse to utilize the cache directory, just click the Click here to correct this link. Depending on your server configuration, WordPress may ask you for your FTP credentials in order to proceed.

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