Common Issues

Solutions for some common issues

Warning: SHA-256 and hash_hmac are not available on your server

MemberMouse uses the SHA-256 encryption algorithm and the hash_hmac PHP function to protect communications with our payment scheduler. If you are seeing...

Production Databases Copied to Staging Site

Developers often use staging sites when creating and updating websites. Staging sites allow multiple developers to work together, and project managers to...

Page Views Not Being Tracked

Problem When I view a member's engagement statistics I see that no page views are being tracked. Solution MemberMouse uses...

WP_User -> ID Notice Being Displayed on Login Page

Problem You see a notice on the WordPress login page regarding WP_User->ID being deprecated. Solution Check your wp-config.php file and make sure debugging is...

Core Pages Were Accidentally Deleted

The 11 core pages contain scripts that provide the functionality of MemberMouse. If more core pages are added, they, too,...

WPML plugin interferes with installation – no core pages

In order to fully install MemberMouse on a site that also has the WPML plugin, you must first deactivate that...

Fields Showing Up Blank on My Account Page

Problem When I click the Update button on the My Account page, the dialog pops up, but all the fields are empty....

Whitespace Showing Up on Checkout Page

Problem There's a lot of whitespace showing up at the top of the checkout page. When looking at the HTML...

Engagement Statistics or Page Access Not Tracking

If page access or login events aren't being tracked in your activity log this could be as a result of...

Install or Activation Error – parse error: syntax error, unexpected T_FUNCTION

The T_FUNCTION error usually occurs when an unsupported version of PHP is installed on the server. MemberMouse requires PHP 7.4 to...