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Common Issues

Solutions for some common issues

Installation Error – File Exceeds the upload_max_filesize

The following article will help you get MemberMouse installed if you have received an error stating: “The uploaded file exceeds...

Installation or Activation Error – This site is not authorized to use the MemberMouse plugin

The following article will help you get MemberMouse installed if you have received an error stating: “This site is not...

When Logged in as an Administrator I’m Seeing an Error Page

Question When I'm logged in as an administrator and I go to preview protected content on my site, I'm redirected...

Help! I Can’t Login

First of all, take a depth breathe and relax, we're going to get through this 🙂 When you can't log...

Emails Are Not Being Sent

MemberMouse utilizes WordPress' built-in mailing functionality called wp_mail to send emails. When it seems that emails aren't being received by...

Can’t Login to wp admin

When you activate the MemberMouse plugin, MemberMouse's login page is used as the default login page in place of WordPress'...

Checkout Page Not Working

Checkout page not rendering correctly Question The checkout page is not fully rendering and none of the JavaScript functionality works...

PayPal account always ‘pending activation’

NOTE If you haven't received a payment and you are seeing ‘Pending Activation', this likely means that the customer did not complete the...

Rebill Payments Not Being Processed

Version Differences MemberMouse versions 3.0 and above have a different rebilling system than prior versions. The 3.0 system is a...

Getting 404 Errors – General Troubleshooting

There are two main occasions when you will encounter a 404 error. First, when you click on a link and...