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MemberMouse Accounts FAQ

Frequently asked questions regarding servicing your MemberMouse account

License Cancellation and Deactivation Protocol (Why did my plugin deactivate?)

Notice: On versions 3.0 and above, MemberMouse will no longer deactivate when the license is not detected. Instead, if the...

How Do I Cancel My MemberMouse Account

Follow the steps below to cancel your MemberMouse account A Note about Billing for Your Members Version 3.0+ When you...

Purchase an Additional License

Standard Licenses Standard licenses give you the ability you use the MemberMouse plugin on a single domain. If you need...

Customize Billing Information on MemberMouse Receipts

This article describes your options for modifying the Bill To section within receipts sent out by membermouse.com from [email protected]. One reason you...

How Do I Change the URL Associated With My License

Changing the URL or domain of your membership site will require that you update your MemberMouse license to keep the plugin functioning...

Upgrading to a New Plan

Certain MemberMouse features are reserved for members who are on the Plus, Pro or Elite plan.  Learn more about the...

Pro Plan Additional Features

For a side-by-side comparison and pricing of all the MemberMouse plans follow this link. Pro Plan features: (equivalent to our legacy...

How to Update Your Credit Card / Billing Details

Follow the steps below to update your credit card information or billing address. Or if you need to update this...

Can I Get my Receipt as a PDF or an Invoice?

Receipts for MemberMouse are in email format with a PDF attachment. If you're not receiving the receipt in this format,...

Requesting a Staging License

Professional web developers often use staging environments when creating and updating websites. Staging environments allow multiple developers to work together, and project...