Upgrading to a New Plan

Certain MemberMouse features are reserved for members who are on the Plus, Pro or Elite plan.  Learn more about the different MemberMouse Plans.

If you see this icon ADVANCED PLAN + it indicates that the feature is reserved for Pro plan members or higher.

How Do I Upgrade My License?

To upgrade your current license to the Advanced plan or higher to take advantage of certain MemberMouse plugin features, follow the instructions below:

  1. Log into your account on membermouse.com.

  2. Select Dashboard from the navigation bar up top, then click the Manage Licenses button.

  3. Choose the plan you'd like to upgrade to from the ‘Change Plan' dropdown menu in the License Management section. And click on the ‘Change Plan' button.

  4. An Order Confirmation dialog box will appear. Confirm that you would like to upgrade and for a payment to be processed.
License Management Columns
PlanThis is the plan level that you are on.  Learn more about the different MemberMouse Plans. For licenses that are currently active you'll see a gear icon. This icon allows you to run a diagnostic to ensure that the payment scheduler is available on your MemberMouse plugin.

Read this article to learn more about how MemberMouse handles recurring billing.
Authorized URLIn the Authorized URL field, enter the URL for your WordPress site. It's important that the URL you enter matches the URL of your WordPress site exactly. The best way to ensure that you're entering in the URL correctly is to log into your WordPress site, go to the General Settings page and copy the WordPress Address (URL).
Members UsedThis is the number of members your site currently has, as well as the number of members allowed based on the plan you are currently on.
Change PlanThis is where you can upgrade or downgrade your current plan to another one. This will cancel the current plan you are on (and any billing) and instantly move you to your new plan.

Troubleshooting: My Site Is Not Reflecting My New Plan

In order for your website to reflect any additional features you now have access to based on your new plan, your site must check in with our licensing admin. This will usually happen every couple of days. MemberMouse will also send a ‘ping' to your site whenever you make a change to your license.

If you have upgraded your plan, and are still not seeing the additional features reflected, you may need to force your site to communicate back with MemberMouse. To do that:

  1. From the MemberMouse menu, go to General Settings

  2. Hover over Manage Install, and click Repair Install

This should initiate a check-in for you site, and update your license settings on your website.

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