Common Issues

Solutions for some common issues

Prove Your Humanity Question on Login

Question When I log in via the MemberMouse login form I'm taken to a screen where I'm asked to prove...

Issue Caused by HTTP / HTTPS Switching

The WordPress auth cookie is not retained when switching between HTTP and HTTPS. If you have a situation where an...

Cancellation Link Not Working

Question I have installed MemberMouse plugin on a website, to cancel a Membership, I've placed this link: <a href="[ MM_Member_Link...

Getting 404 Errors – General Troubleshooting

A 404 error indicates that the target URL you are navigating to does not exist or can not be found....

Rebill Payments Not Being Processed

Version Differences MemberMouse versions 3.0 and above have a different rebilling system than prior versions. The 3.0 system is a...

PayPal account always ‘pending activation’

NOTE If you haven't received a payment and you are seeing ‘Pending Activation', this likely means that the customer did not complete the...

Checkout Page Not Working

Checkout page not rendering correctly Question The checkout page is not fully rendering and none of the JavaScript functionality works...

Can’t Login to wp admin

When you activate the MemberMouse plugin, MemberMouse's login page is used as the default login page in place of WordPress'...

Emails Are Not Being Sent

MemberMouse utilizes WordPress' built-in mailing functionality called wp_mail to send emails. When it seems that emails aren't being received by...

Help! I Can’t Login

First of all, take a depth breathe and relax, we're going to get through this 🙂 When you can't log...