Troubleshooting Checklist

MemberMouse is a WordPress plugin and runs in the WordPress environment. MemberMouse has no control over this environment and can be adversely effected by things that effect the environment such as plugins, themes, server configurations, etc.

If you're experiencing an issue that you suspect is not just due to a misconfiguration of WordPress or MemberMouse, go through the steps below to track down what's causing the issue:

  1. Review our list of plugins that are known to cause problems and see if you have any of them activated.

  2. Are you using a cache plugin? If you are, it must be properly configured or else it will cause problems. Read this article to learn more about using cache plugins.

  3. Is your hosting provider using server-side caching or do you use a service like Cloudflare? If so this could be causing problems. Read our article on Configuring Caching on Your Server, and check with your hosting provider regarding the configuration.

  4. If you're experiencing an issue that is modifying the way visual components look or behavior on the front-end of your site, try disabling jQuery UI in MemberMouse.

  5. Check your .htaccess file to ensure you don't have any rules in there that will cause problems. You can see the standard WordPress .htaccess Rules here.

  6. Determine if there's a plugin not on our list causing problems or if the theme you're using is causing problems. Read this article to learn how to enable safe mode and for the steps to take to discover plugin/theme conflicts.
Was this article helpful?

Related Articles

Can’t find the answer you’re looking for?

Reach out to our Customer Success Team
Contact us!