fbpx
  1. Home
  2. Knowledge Base
  3. FAQ
  4. General Data Protection Regulation (GDPR) FAQ

General Data Protection Regulation (GDPR) FAQ

Frequently asked questions about GDPR and MemberMouse

How can MemberMouse help with GDPR compliance?

Please note: While MemberMouse will provide what support we can to our customers in this process, it is important to emphasize...

Is there a way to comply with the ‘right to erasure’ or ‘right to be forgotten’?

Yes. The ‘Forget Member' feature was expressly created for this purpose. This configurable feature allows for erasing and anonymizing member...

Do you have a Data Processing Agreement (DPA)?

This is a good question to which the short answer is that because of the way MemberMouse operates, a Data...

Can I allow my members to confirm opt-in to receive emails from me?

Yes. Support for email with confirmed opt-in is available with all of our email integrations. The confirmed opt-in functionality needs...

Can I export a member’s personal data?

Yes. Data that the customer enters into the MemberMouse system can be exported. The Browse Members search interface can be used to...

Does MemberMouse have features to help gather consent?

MemberMouse can help in the management of consent through the Custom Fields feature and by allowing for confirmed opt-in with...

When I use the Forget Member feature, does it also remove information from integrated providers?

No. The ‘Forget Member' feature operates solely on personally identifiable information that is stored in the MemberMouse database tables on your host...

What’s the difference between the Forget Member and Delete Member features?

The key difference between ‘forgetting a member‘ and ‘deleting a member‘ is that ‘forgetting' allows all of the reports and...

How can I verify a member’s identity when complying with subject access requests?

MemberMouse provides a clear interface from which to view and make changes to information associated with a member’s account –...