Blog
Podcast
Support
Customer Login
The member details area allows you to view and make changes to details associated with a member's account. You can see general top-level information, manage their access rights, view their transaction history, view and edit any custom data they've entered into custom fields and view and edit their billing and shipping addresses.
Managing Member Details
To get to the member details area, from the MemberMouse menu, click on Manage Members and then click on any member's email address or click on the ‘pencil' icon. This will take to you to the member details area for that member.
The screenshot below shows the menu bar in the member details area. Consult the Sections in Member Details Area table below to learn more.
Sections in Member Details Area
| General | In this section you can view a member's general account information, account status, engagement statistics and a number of useful tools that allow you to member's password and to login as the member. Here's a list of some related support articles: Edit a Member's Account Information View a Member's Engagement Statistics Reset a Member's Password Merge Accounts Login as this member Forget this member Resend the Welcome Email Edit a Member's Billing Address Edit a Member's Shipping Address |
| Access Rights | In this section you can change the status of the member's membership and change their membership level. You can apply new bundles to the member's account, see what bundles they have applied to their account and change the status of those bundles. Here's a list of some related support articles: Change a Member's Membership Level Cancel a Member's Membership Level Change a Member's Place in a Drip Content Schedule Change When a Member's Membership Expires Manage Bundles on a Member's Account Give a Member Access for Free Email a Purchase Link to a Member |
| Subscriptions | In this section you can see any active subscriptions for each member's account. This includes any membership level or bundle that has an associated product that includes a subscription. You can also see any gift subscriptions that have been purchased. Here's a list of some related support articles: Manage a Member's Subscriptions Prorating Membership Subscriptions |
| Transactions | In this section you can see a list of all purchases made by the member including if there were any coupons applied to the purchase and if there was an affiliate responsible the referral. You can also issue refunds. Here's a list of some related support articles: Transactions Overview Issue a Refund |
| Activity Log | In this section you can see a log of all activity on the member's account including when they logged in, what pages they accessed, what emails were sent to them, changes to their access rights and billing-related events. Here's a list of some related support articles: Auditing Member Activity Using the Activity Log |
| Custom Fields | In this section you can view and edit the data set for each custom field. Here's a list of some related support articles: Edit a Member's Custom Field Data |
| User-Defined Pages | In this section you can view your user-defined pages. Here's a list of some related support articles: User-Defined Member Details Pages |
EN 
ES 
DE 
FR 
PT 
